Customer ReviewsforHOP Energy, LLC

I can't fault some of the great workers that they have here at the company. They are generally very nice, however the range of incompetence and price gauging is beyond believe. I have had multiple issues with this company. From handling a water leak which led them to turn of the A/C condensers and never turn them back on and then try to charge me for that. They did a boiler tune up, but then left and never turned the boiler back on and then wanted to charge me again for coming back. They routinely mark up parts by 3-400%. The billing and accounting people couldn't be more rude. The old service Manager **** ********** was great and I appreciated his help in a few instances. They tried to sell me a new propane tank for cooking where as other co's were happy to certify the existing tank and refill it. Unfortunately I did not work with them when they were a smaller mom and pop company but now with more corporate management their genuine focus is overcharging and nickel and diming wherever they can. They make a mistake, they want to charge you for another service call. Sure their pricing is somewhat competitive and they are swift to respond to service but they are more then happy to charge enormous fees without any explanation.

HOP Energy LLC *************************************************************************************************** Office: ************ BBB Complaint ID ************* 4, 2024 **** ********************************************************************************* Daytime Phone: ************* E-mail: ********************** To Whom It May Concern,With regards to the complaint presented on 10/03/2024, by **** *******.Customers Statement of the Problem:-I can't fault some of the great workers that they have here at the company. They are generally very nice, however the range of incompetence and price gauging is beyond believe. I have had multiple issues with this company. From handling a water leak which led them to turn of the A/C condensers and never turn them back on and then try to charge me for that. They did a boiler tune up, but then left and never turned the boiler back on and then wanted to charge me again for coming back. They routinely mark up parts by 3-400%. The billing and accounting people couldn't be more rude. The old service Manager **** ********** was great and I appreciated his help in a few instances. They tried to sell me a new propane tank for cooking where as other co's were happy to certify the existing tank and refill it. Unfortunately I did not work with them when they were a smaller mom and pop company but now with more corporate management their genuine focus is overcharging and nickel and diming wherever they can. They make a mistake, they want to charge you for another service call. Sure their pricing is somewhat competitive and they are swift to respond to service but they are more then happy to charge enormous fees without any ****************** By: **** ******* (**********************) - Zip Code: ***** Submitted: 10/03/2024 Review ID: ****** Based on our research, our Service Manager, **** ******** communicated with Mr. ****** on 1/17/2024 to address the concerns of the Service Charges. -The charge in question for $302.03 is for when **** came out on Saturday 1/6/24. It was not associated with the call on 1/5/24. Even if you had a maintenance plan for that unit, you would not get the 15% discount on weekends or after hours. What you are seeing is that both bills were posted to your account on 1/8/24 but they are two separate service ******** addition, on 9/23/2024 our ***************** spoke to Mr. ******* and accepted his offer to settle for $168.59.Also, ***** at **** tried to reach the customer but his voice mailbox is full and she couldn't leave a message. Per the contact 7 day Fair Debt Collections ruling, she is not allowed to make contact again for 7 days as the **** number will display on his caller ID. She is refunding the balance back to his credit card today and can send him a letter on October 11 stating they apologize for the confusion and if he could kindly remove the BBB review as HOP did accept his offer and should not be slighted. Best Regards,***** ******* Quality Control Representative Office - ************ / Ext: 2109

I was working for an oil company that Hop Energy bought out when they bought them out the contract stayed that they keep us as full time drivers so 4 years later they lay me off and another driver me and GJ other driver they laid off we were doing the most work for the company I was delivering on an area no other driver wanted to deliver to and the other driver was delivering oil and propane I also know how to deliver propane to but they ladies is of and trained the white guy to do propane when they already had 4 drivers to do that so why they lay us off and train the white guy to deliver propane sounds like discrimination then they turn around and make me and the other drivers seasonal drivers when we were hired full time not only that the just bought another pill company so why lay us off when they just purchased another oil giving those guys full time status over us something is not right

Good Afternoon,Thank you for raising your concern. HOP is an equal opportunity employer. We prohibit discrimination against any employees based on race, color, religion, ***, gender identity, familial status, national origin or ancestry, citizenship, immigration status, physical or mental disability, genetic information, age, veteran status, military status, sexual orientation, marital status, certain arrest or conviction records and status as a victim of domestic violence. This situation you described was governed by a collective bargaining agreement. All actions taken followed that agreement and meant to ensure our ability to provide exceptional customer *************************** Regards.

Received a call for serving air conditioner and could not work with date. Asked if it could be changed to a quicker date and they accommodated my request with no problem. Customer ********************** was cordial and up beat.

Good ********************** Thank you for your 5 star review of your experience with Mercury Energy.We appreciate your loyalty and continued business with us.Best Regards!

HOP ENERGY/Supreme Oil refuses to comply with several requests to provide information for a service, they claim, I had a chimney liner installed in May 2023, but this never occurred. Previously, we had an issue where our oil was prepaid, the company threatened to send us to collection, I informed them the oil was pre-purchased and paid in full and now they claimed we had a liner installed and this NEVER HAPPENED. The company has no idea what they are charging me for and refuses to comply with my requests for proof of service or a contract. The billing department one month claims I have a credit, then we receive statements for several months with a zero balance and now Hop Energy is sending me to collection without validating a request for a contract of work. After requesting an invoice with three representatives none of whom could figure out what the bill was for, they have now made up a fake service for a chimney liner.I've requested to speak with a manger/supervisor and instead, they send me a notice to comply with payment within 14 days or be sent to collection. BUYER BEWARE THIS IS THE WORST COMPANY.

Hi *****, we are sorry to hear about your less-than-satisfactory experience with Metro Energy. We have reviewed the details of your complaint and have emailed you the documentation you requested. We are awaiting your response. We look forward to hearing from you soon.

Same as a few other complaints. Had a contract expire but they do automatic deliveries anyway unless they hear from you. They were calling incessantly so I blocked the number because it was daily that I would get renewal calls. I didnt want to renew and clearly didnt want oil deliveries. They billed me at ***** a gallon which is an insane amount and after I called to complain, they are lowering the cost and finally deleting my account. I will never use them again.

We are sorry to hear about your less than satisfactory experience and hope that you will accept our sincerest apologies. It is our understanding that you recently spoke to one of our Account Specialists and discussed your concerns.

They try to bleed you dry if your money, they charge $1.50 more per gallon than the average oil company in ***********, tossed them aside and now doing business with a company that doesnt charge obscene rates like **** energy

Hi ******, we strive to offer highly competitive prices, and we often have special offers and/or payment plans for those on a budget. We have extended multiple offers that you have declined. Per your request, we have terminated your account.

Hi ******, we strive to offer highly competitive prices, and we often have special offers and/or payment plans for those on a budget. We have extended multiple offers that you have declined. Per your request, we have terminated your account.

********************* serviced my furnace today. He was very helpful in answering my questions and informed me of replacement of oil tank is needed. He was very pleasant and knowledgeable!

Thank you for your kind words *********. We take pride in providing our customers with the best service possible and appreciate you sharing your experience with us. We will gladly recognize ***** for a job well done. If there is anything more, we can do, please let us know. Thank you for being a valued DDLC Energy customer.

I was automatically rolled over and charged for a service plan that I hadnt agreed to. So, I kept paying for my oil but not the plan. I got a fee so called to discuss. After taking off the late fee (which was nice) I asked about what the purpose of the plan was. I hadnt needed them, just had paid $800 for a plan. She explained I got a yearly maintenance review which I thought would be good but also was upset that I didnt know this in the past. She signed me up for my maintenance appointment. I was given today from 7am-noon. They have no showed so I called and they said theyll be there in about an hour. Really?!? No call, nothing. Ive just been sitting here waiting on a gorgeous day waiting for almost 6 hours!!!! Terrible customer communication on their part.

We are sorry to hear about your less-than-satisfactory experience with Alliance Express and hope that you will accept our sincerest apologies. We have made several attempts to reach out to you regarding this matter, but your voicemail box is full. We will be happy to discuss this matter with you, so please call us at your earliest convenience. We look forward to hearing from you soon.