ComplaintsforSalt and Sweat Wellness
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This business has a highly misleading "intro unlimited" package that they do not explain to their customers. I was talked into purchasing a 3-day "unlimited" intro package for $99 when I first visited the business, and I utilized three therapies on my first day.When I called back the second day, there was zero availability on that day, and very limited availability (that I could not make) on the third day. As a "courtesy" they told me on the phone that I could come back in on the 4th day to get some use out of my package. When I arrived, I opted into the three services again that I used my first day. I was not given any other information, or asked about my credit card or charges.You can imagine my surprise when I saw a $175 charge that I did not authorize to my card for services that I used that day. When I called in total shock, they explained that I actually opted into a service that was not included as part of my package (even though I used it the first day of my intro). I am completely baffled that a business would mislead the customer, charge them a ridiculous amount of money for a service they would never have gotten if they had known it wasn't included and then refuse to assist. When you visit their website right now, it clearly shows "3-DAY UNLIMITED INTRO". How could this be any more misleading?Customer response
12/23/2022
Better Business Bureau:
At this time, I have not been contacted by Salt and Sweat Wellness regarding complaint ID ********.
Sincerely,
*****************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.