ComplaintsforMasana & Roofing Construction
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Complaint Details
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Initial Complaint
06/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I originally hired this company back on September 2021 to correct my metal roof originally done but another incompetent contractor. It seemed to be fine but in February of 2023 part of the peak on my roof does not look secured down. I even have neighbors who pointed it out to me. I then contacted this company with a few pictures of it. ***** ******* the owner/manager of the company kept telling me when the weather got better he would be by. I understood, however as the weather improved and i would text ad call I was continually given empty promises and now he avoids my calls and texts completely ignoring me altogether. My last contact with him I told him that I would be reporting him to the BBB. I simply want my roof to be secured as the entire ordeal of getting a new roof was very costly and had me under great duress. He is not backing his work, he is responsible to make sure it is done correctly and to my complete satisfaction.Customer response
06/17/2023
The name of the business that you have is the same as my complaint, however, the phone number is not what I have on the business proposal with the work quote. The business address that I used is his personal home off his DL. I could not find any other business address. You can proceed with yours however, I do know that the phone number i provided will reach him. He is just ignoring me now, trying to make me go away. I don't have the money for an attorney. This is not the first contractor I have come to you with. The ls last one lied to you as well. I am simply asing the roofer to come and do a correction which won't even take long. He no longer cares.Initial Complaint
01/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Roofing repair failed in 2 weeks. Notified on 12.5.2021 and was told he would be back from Florida on 12.13.2021. No response, I contacted more times without response. They don't return calls/txts. They spilled cement on my neighbors car.Business response
01/20/2022
BBB spoke to the owner who said that he is willing to come by tomorrow to complete the work. Please pick up the phone so that he can set up a time with you.Customer response
01/20/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I do not want this unprofessional and lack-of-skill company anywhere near my home. This work displayed a lack of care for safety as the portion that flew off the roof and areas that were ignored pose a significant risk of injury. Only a refund of payment will resolve this issue to my satisfaction. Regards, ******* ******Business response
02/16/2022
Business relayed to BBB:
I spoke with the owner who said he is willing to do the work but the consumer will not pick up the phone.
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This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.