Customer ReviewsforGutter Helmet of Eastern NY

I contacted Renewal by Andersen when I saw a summer sale for replacement windows. Making the appointment was easy. The salesman came and was very nice. I decided to cancel within the 3-day cancellation period. When I contacted the salesman, he made a suggestion I was open to and he came back. Mind you, at the original meeting he said he could not come back and that is when I felt some pressure into completing the sale. I decided to order 5 windows on August 28th and gave a check in the amount of $6,083 as a deposit. I was also led to believe that the sale was ending August 31. I have received five mailings since of other sales. If I had known I would not have signed the second time. I would have had time to think. The salesman said he is not aware of what mailings are mailed and when. After I signed the contract for the second time, I was still apprehensive but decided to keep the appointment with the Tech for final measurements. The Tech came on Sept. 2nd, who was also very nice. He brought some things to my attention that did not sit well with me. He told me I may not be able to put my custom made shades back up due to the molding this company uses. Then he said he might be able to notch out a section of the molding to make the shades work. Then he said he would have to shave down my shutters to make them fit after the installation since the replacement windows are bit thicker than the ones I have now. Another issue we discussed was that the salesman mentioned that the bottom sash handle may not clear my shutters so they would be installed on site just in case. I realized then how could I have a bottom sash without a handle? He also told me he might have to saw out my existing vinyl window frames. I told the Tech I was unhappy because my 3-day cancellation time frame was over.

We contracted through Huff N Puff, the local franchisee for Renewal by Andersen getting a front porch window and a front door. They were great answering us while they were seeking our business, but after everything was installed and we had a problem, trying to get a reply from them has been horrible. About 4 weeks ago, we emailed the salesman that we dealt with originally. No answer. After a week (business days) we tried calling and was told that the person who dealt with problems wasn't in and to leave a message. No response. A week later, we tried to call back. About 3 days later, we finally got a response. The person told us to email her a picture of the damage and she would get back to us. We did right away and it has been a week and no response. The job was completed on October 12, 2021 and at a minimum, we would like to know if the damage is covered under warranty but despite our numerous attempts to find out, we have been stalemated. I feel I am being generous with the 2 star review.