Additional Information for BnG Bath

• B & G Cottage LLC

The Lower 48 United States

• USA

• Visa, Master Card, Discover, Diner's Club, Amazon Pay, Apple Pay, Google Pay, American Express, Klarna, Paypal, Shop Pay, Venmo & JCB

• All Returns are subject to a 25% restocking fee
  To return your product, you should mail your product to the address and warehouse provided to you with your return authorization email. 
  
  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of all shipping, including any shipping you paid to receive the item will be deducted from your refund. If your item requires LTL Freight shipping we will provide you with shipping quotes from our freight network and you will have the ability to chose the carrier and cost. This is provided at your request.
  
  Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
  
  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 
  Our policy lasts 30 days. If 30 days have gone by since your purchase arrives, unfortunately we can’t offer you a refund or exchange. 
  
  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging. 
  
  Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 
  Additional non-returnable items:  
  Gift cards 
  Downloadable software products 
  Health and personal care items 
  Toilets
  Bathtubs
  Shower Bases
  Bathtub and Shower Wall Kits and Panels
  If damaged in transit please report within 5 business days. 
   Guidelines for obtaining a Return Merchandise Authorization
  
  Merchandise must not be installed and must in 100% resalable new condition.
  You have to obtain an RMA number (Return Merchandise Authorization) from our online department before shipping back the merchandise.
  Customer pays return shipping costs. If we provide you with a return label it will be deducted from your total purchase.
  All Returns are subject to a 25% restocking fee, based on the value of the returned merchandise. 
  Products delivered over 30 days are not returnable or exchangeable.
  NO RETURNS ON glass, ceramic, porcelain, including toilets, sinks, bath tubs, consoles and vanities
  NO RETURNS TO COUNTRIES OUTSIDE OF THE US (Defective units will be serviced for replacement parts)
  To complete your return, we require a receipt or proof of purchase. A photo of the items in their original packaging showing no signs of damage to the packaging and the reason why you wish to return it. 
  Please do not send your purchase back to the manufacturer unless directed to do so. 
  
  There are certain situations where only partial refunds are granted (if applicable) 
  - Book with obvious signs of use 
  - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
  - Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  - Any item that is returned more than 30 days after delivery