ComplaintsforLessings at Stonebridge Country Club
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Complaint Details
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Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
IT'S AN INSURANCE CLAIM FOR DAMAGES OF PROPERTY. THEY WON'T GIVE ME THEIR CARRIER'S NAMEInitial Complaint
04/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bridal suites were promised on the day of our wedding but they were not provided. We booked this venue under the false pretenses that bridal suites were included with the wedding package but instead they were given to the evening bride who was having their wedding on the same day but during the evening. Our event was before hers and we paid the extra $950 to have our ceremony onsite while the evening bride was having her ceremony offsite. The wedding package that was given to us explicitly states bridal suites are included and in addition, the ****** forms questionnaire sent to us the month before our wedding event, also explicitly states bridal suites are included. What was given to us were side rooms with plastic tables for us to get ready and the groomsmen room was a living area attached to an office.We booked the venue in 2/2021 and had our wedding event on 4/23/2022 and throughout the entire time, this was never communicated to us that we would not be getting the bridal suites. We paid approximately $27,000 for their services and they were not delivered. This ruined our getting ready pictures and as well as our once in a lifetime experience and we are seeking at least a 30% refund.Customer response
06/05/2022
At this time, I have been contacted directly by Lessings at Stonebridge Country Club regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.