Customer ReviewsforLensesRx Optical

**************** is Awful! I placed an order in the beginning of July. They sent the wrong frames. They told me to return the frame. I had to ask for a prepaid label. I returned the frames. It took another two weeks to get the correct frame. Seven weeks later the material starting chipping of the frame. I asked to have them replaced. They told me I had to return the frames first. How can a person needing glasses every waking minute, return the glasses? It made no sense! Everyone who needs glasses would understand you can't do anything without them. Could you imagine, they expected me to go for about two weeks without glasses? I guess they thought I could just curl up and stay in bed. What a joke! I would have gladly returned the frames after I received the replacement frame. I went back and forth through email and the representative was extremely rude. I would never recommend this company to anyone. If you are considering buying from them, read all the reviews (I should have). By the way, I also tried contacting them by phone, and, left messages; they never once called me back. I'll be interested to see if they response to this, and, what they say.

Be very careful if you buy from these people. They seem to do a good job making lenses, but in my opinion they cant be trusted!Heres my story:I was looking for a specific model of progressive lens (Varilux Physio W3+). They only sell one Physio, but there are about 12 different Physio models and they dont specify which one it is, so I emailed them and asked if it was the Physio W3+. They replied that it was. They were offering a 25% discount, which gave me a great price, so I ordered them. Just to be sure, I put a note in my order that said that I was confirming that I was getting the W3+ lenses.What many people dont know is that most progressive lenses have tiny engraved markings that identify the manufacturer and model of the lens. If you search for progressive lens identifiers youll find information about how to see them, and a link to the **** database of symbols.I looked at the markings and found that they seemed to ********* DRx lenses, which dont have the advanced technology of the W3+ lenses and are less expensive: Id estimate the difference to be about $80.I immediately emailed LensesRX about it, and asked how they wanted to handle the problem.. I didnt get a response, so the following day I called and left a detailed message on their voicemail (they dont take live incoming calls). I got no response, so the next day I wrote another email, saying that Id rather work out the problem with them than file a dispute with my credit card company.This time they responded. They didnt offer an explanation or offer to replace the DRx lenses with W3+ lenses, but they made good on their guarantee and offered me a refund since I wasnt happy with the lenses,So I came out whole, although they never gave me a believable explanation of what happened. I cant help but wonder if the same thing has happened to other people. If I wasnt aware of the engraved marking system, I never would have known that what I received wasnt what I ordered.

I would not even give this company a 1 star The guy named *** in non customer service is incompetent ! And hangs the phone up and want return phone calls ! Bad service they want even take time to take your order on the phone !