ComplaintsforEcoelectrical Solutions LLC

• Initial Complaint

  08/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  June 8th2022, ****** *** *** **** installed an inground pool in my backyard, at *** **** ******* ******. The installation took about one week. From June until July, I continued to look for an electrician for the pool project. On July 28th, I met with Karen J****, an electrician, that owns Eco Electrical Solutions. We walked around the property days prior, and she took measurements. On July 28th Karen provided us with an invoice which included materials need for project and the cost of labor. The price on the invoice is $3,150. On July 29th I gave Karen more than half of the deposit. She was given $2000. In September, Karen expressed concerns for the ditch and stated that it was ******’s responsibility to dig the trench. After a meeting with everyone that included ******, Karen, my significant other and myself, it was agreed that ****** would dig the trench even though it was the electrician’s responsibility. In October of 2022, Karen stated that she would have a worker that she hired start the job on Wednesday Oct. 12th. The electrician eventually started mid-October. When the hired electrician started, he noted more materials that were needed for the project, which included, materials for the control box and panel, including wiring from the pool to the control panel. Karen was unaware of a control panel needed for an inground pool to provide electrical to the pool light. Therefore, there were extra materials needed. She informed us of this. We asked for her to provide an additional itemized invoice for the materials needed for the control panel and agreed to pay the additional cost once completed. We have reached out to Karen multiple times re: the invoice. Per her electrician he has asked for the material numerous times as well. My significant other sent her a text message on December 19th asking for an itemized invoice again because it has been more than a month at this point. ****** wanted to backfill prior to the snow fall. On December 21st Karen called demanding that the first invoice be paid in full (the job remains incomplete with labor and materials). Karen sent the additional invoice with the demands of payment and not itemized like discussed. Although I explained to Karen that I needed to call the permit office to make sure the project was inspected, she became irate and continued to demand money. I checked my cameras for the day and noted only the electrician on the property, along with my significant other showing his presence at some point. Never once was the city on my property that day. After calling the city of Syracuse and appearing there Tuesday 12/27/22, we were told by ***** ********’s supervisor “this is just an FYI, your electrician has called multiple times trying to pull back her permit. She no longer wants her name on the project”. He also gave me a snapshot print out of ***** *********’s computer, showing that an inspection was done on Dec. 21st and is approved to backfill. Because ***** did not sign off the certification, I did not receive a certificate of approval. I have reached out to ***** several times re: the certification with no returned phone call yet. On Wednesday 12/28 Karen sent a text stating that she will be placing a hold on the project until payment is received. Karen also stated that she will attach late fees and place a lien on the property and project. The project electrical work remains incomplete. Fast forwarding to March of 2023, Karen J**** finally came out to the pool site and agreed that the electrical was not complete. She stated that she would complete the work and eat the cost of the balance. Late July Karen stated that she was complete with the work. Two of her workers had supposedly completed the work. I paid her $1000.oo instead of her eating the cost. ****** came out to test the electrical and pump, as soon as they turned the switch on to the pool, the pool light blew. The light blew because the pool light was on the same switch as the pump and filter. In the beginning Karen was emailed multiple time all the manuals for the pool, pump, filter, and light. She also stated that she has done electrical for many pools. She stated that ****** did not tell her about the AMP for the light. If you installed pools, why does ****** need to tell you your job? ****** has not back filled or poured concrete due to the electrical not being completed. Today 8/3/23, I reached out to Karen via text to find out her plans for coming to complete the electrical. She stated next Wednesday. Mind you last week she stated 8/3. On several occasions that I have spoken to Karen about competition of the project, each time the day gets moved back or there’s an excuse as to why she cannot complete the job.

  Business response

  08/10/2023

  I have done all that I am supposed to do as a contractor in this matter. Ecoelectrical Solutions has installed all electrical bonding, wiring and control apparatus for this pool install. It has passed inspection some months ago. I repeatedly explained to the customer that she was cleared to backfill. I also was in constant communication with the customer regarding the pool installation. There were many issues in the beginning of the project that delayed the installation. I informed the customer that the pump and heater were too close to the pool and needed to be moved by ****** pools.  This in fact was true, however ****** pools did not move the pump and heater pad for months. The trench excavation was not done for months in order for the underground power conduits to be installed. The customer had to make arrangements to remove fencing and to remove the 10 ft mound of materials excavated for the pool before the electrical trenching could be done. After all the delays and problems that the customer and ****** pools caused scheduling issue with my company. I explained this to the customer. I subcontracted the work to another electrician as my manpower was assigned to other projects. The electrician that hired to do the work did not finish the work and I ended up sending my manpower to complete the work. Inspection was done and the customer was told that she could backfill. ****** still did not come to backfill. The pool light had to be replaced because it was wired incorrectly by one of my guys. I personally replaced the light and again told the customer that she could backfill. All the delays were on the customer and not Ecoelectrical. The customer is abrasive and has a bad temper. I informed the customer that I no longer will continue this project. I have issued a refund check for $350.00 for the light installation, even after replacing the light personally. the report she filed is not accurate and does not show the many attempts to help and complete the project. She is angry and is improperly placing the delays on my company.

  Customer response

  08/14/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I do not agree with this, my concerns as mentioned were not with the backfill. I asked that the company completed her job, which she has not done. Eco solutions did not pay for the light it was replaced by ******’s Pool. I have unprofessional voicemails, and text messages from this company and also ****** as my witness re: the owners attitude. I would suggest a bad rating and do not recommend to use because of the unprofessional attitude as a business owner. I am not satisfied with the result of unfinished work that was apart of the contract. I also have the City of Syracuse as my witness re: my patience and Ecoelectrical Solution’s attitude and unprofessionalism. Regards, ******** *******  

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