ComplaintsforGet Air Sports

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 2/8/23 I paid a deposit for a birthday party at the get air Syracuse location, for my children’s birthday party. Their party was supposed to be on 4/22/23. Unfortunately there was a fire at the get air Syracuse location, and location has been closed since. We have tried contacting the Syracuse location and corporate location via phone , email, and fb messages to resolve and get a refund. We have yet to get a response beyond automated messages.

  Business response

  07/31/2023

  Hello,

  We have attempted to contact the customer through phone and left a message. We still have not received a call back from the customer.

  Thank You!

  Customer response

  08/01/2023

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  Regards,
  ******* ******
  
  
  
  
  

• Initial Complaint

  03/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I took my 8 year daughter to Get Air for a party she was invited to. There were 4 parties going on at the time ( barriers separated us, so it was very uncomfortable). The kids had a good time though. We said are goodbyes and left. The next morning, I wake up to screen shots from a post created by Pedro T*****, who is the manager at Get Air. The post indicated the party host did not pay and everyone was banned. Within the context of the post, was my 8 year old daughters name. Which was taken from her jump waiver and posted on social media. In the post he admitted knowing.. First, the kids names were minor names and second knowing we were not the parties responsible for payment. Because of his attentions people were calling us name, just because we attended a party. A friend if his has massaged me in regards to this incident. This whole senario has been completely humiliating. I read online that thoes waivers are privacy protected. Why was he able to post our information, on his personal social media? Also, why is he posting names of people who were only in attendance? Multiple times myself and other people contacted customer service and response was never given. This company does not care about protecting the right of their patrons.

• Initial Complaint

  03/03/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I took my child to this location of Get Air Trampoline Park at Destiny USA Mall, 9090 Destiny USA Dr. Syracuse NY 13204. My daughter is very young. There were some teenage kids that were unsupervised and were laying in the pit where kids jump. The teenagers were smoking vape pens, using obscene language, fighting, and randomly throwing sponge squares out of the pit without looking at where the items were landing. Several of the items nearly hit my child. I told the teenagers to stop throwing the items, but the teenagers became verbally aggressive towards me. The GetAir attendant came to the area. I told the attendant about the actions of the teenagers, but the attendant did not assist in de-escalating the situation and did not remove the teenagers from the facility. I believe the conditions at this location are unsafe and unsanitary. Can someone please help to inspect this company.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩