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Find a Location

Metropolitan Life Insurance Co has 391 locations, listed below.

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    Business ProfileforMetropolitan Life Insurance Co

    Insurance Companies
    Looking for more information? Access the headquarters listing for MetLife, Inc.
    Read more
    The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

    At-a-glance

    Customer Reviews

    1.07/5stars

    All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

    Average of 284 Customer Reviews

    Customer Complaints

    842 complaints closed in last 3 years

    311 complaints closed in last 12 months

    All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

    This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

    View HQ Business Profile

    Related Categories

    Overview

    MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East

    Business Details

    Location of This Business
    125 Business Park Dr PO Box 172, Utica, NY 13502-6304
    Headquarters
    200 Park Avenue, New York, NY 10166
    BBB File Opened:
    1/1/1992
    Years in Business:
    156
    Business Started:
    3/24/1868
    Licensing Information:
    • On March 31, 2014, the New York State Department of Financial Services (DFS) announced that MetLife will pay $60 million for Insurance Law and other violations at its subsidiaries ALICO and DelAm, which it acquired from AIG in 2010. Investigations by DFS and the Manhattan District Attorney’s Office uncovered that those subsidiaries solicited insurance business in New York without a license and made intentional misrepresentations and omissions to DFS about those activities. Of the $60 million, a $50 million fine will be paid to DFS and $10 million will be paid to the Manhattan District Attorney’s Office. MetLife has also agreed to fully cooperate with DFS’s investigation concerning Insurance Law violations by AIG, ALICO, and DelAm, and other AIG subsidiaries and affiliates related to conduct prior to MetLife’s acquisition. That investigation remains ongoing and is not resolved. DFS is further requiring that MetLife take immediate steps to come into compliance with New York Insurance Law. The agreement requires licensing by DFS of the insurers and agents operating out of New York. ALICO and DelAm will be prohibited from, among other activities, underwriting, binding, or negotiating the terms or conditions of an insurance policy or contract – or advertising – in New York on behalf of alien or foreign insurers while they work to come into compliance with New York Insurance Law.
    Type of Entity:
    Corporation
    Alternate Business Name
    • MetLife Insurance Company
    • Metropolitan Property And Casualty Insurance
    • Met Life Auto & Home
    • MetLife
    Business Management
    • Miss Bernadette Arthur
    Contact Information

    Principal

    • Miss Bernadette Arthur

    Customer Contact

    • Miss Bernadette Arthur
    Additional Contact Information

    Phone Numbers

    Local BBB

    BBB of Upstate New York

    BBB Reports On

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