3 Customer Reviews
Review from Dean S
1 star03/04/2024
I was in ************* and purchased a pair of Vuarnet Belvedere sunglasses at the Vuarnet store. They adjusted them for me. I did not wear them until I returned to the Midwest. I wore them for 10 minutes, and they slid down my nose. I called the store and explained, and they sent me a *** label to return them. A few days later I received notification that the store was returning them to me. I called, and they said that they were dirty and worn. The gentleman at the store then hung up on me. Thankfully my credit card company is backing me up. I do not recommend this brand or store!Review from Mike K
1 star11/30/2023
Great lens, lousy quality control. Bought Legend 03 and the temple fell off day one. I tried fixing it but it was obvious during manufacturing they tried fixing something because the area around the s**** head was disturbed. Sent them back for an exchange and crickets. Now I get to deal with using the credit card company as leverage. Thanks Vuarnet, like I dont have more important things to do than chase you. Potentially the worst customer service in the history of mankind.Buy anywhere but here. And if you do get some aspirin as well. PS this is my second issue with these less than desirable folks and theyll never get a chance at a third. So sad. **************** is the easiest part of their business. Sad reason to lose market.Review from Bill K
1 star08/09/2023
I really like the glasses. As with others I bought them in the '80s also. I did not get a leash that was part of my order. **************** confirms it. When I asked for it they tell me that will be $19. After repeatingly asking to talk to a manager, they closed the chat box and block me out. The eShop email they gave me does not get answered. On a separate matter I asked for a warranty. They sent me their warranty agreement. That is basically 15 different ways they will not help you. Not a positive line in it. I like the glasses but everything else sucks! Wish I didn't get reinvested. They accused me of returning an order with BUGGERS on it! And HARASSMENT! Don't go there.
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