ComplaintsforSelect Eurocars, Inc.

• Initial Complaint

  09/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from select euro cars in Waterloo/Geneva NY. The car has had progressive problems sense purchased and I have given the dealer more than ample time to remedy the problem. The sunroof doesn’t work anymore and leaks water under wet conditions in a stream into your lap while driving. They haven’t been able to address the radio losing its ability to connect via ********* to my phone which is a safety feature. My handbrake has been unusable also sense the button broke out of the end and it has intermittent issues running on. Cold start. The sunroof is the biggest issue that was present sense purchase. I waited 9 months for them to address the handbrake and radio and everything has gotten progressively worse. And now they say the car is worth nothing and somehow none of these problems can be fixed even though they charged me over 3000$ for the warranty “that will cover fixing anything” and im just stuck in a big ol hole while I try and sort this out. This is my only means of transportation to and from work and to get my kids back and forth to school and the doctors. Today 9/28 is the second day in a row I’ve sat at their establishment all afternoon jusg told be told sorry we can’t fix it: and this was after they called me and asked ne to come back again today and I drove the almost 2 hours back again after being here all day yesterday on 9/27. I was sold a lemon and taken advantage of.

  

  Business response

  09/29/2023

  ****** ******* purchased this vehicle 8/11/21 @ 64791 miles and was brought into our repair shop 9/27/23 at 106xxx miles for emergency brake handle replacement which was performed 9/27/23 and is expected to be covered by his extended service contract administered by ******* ****** and not in any way part of vehicle purchase or implied warranty.  Customer reported a Radio/********* problem 2/3/23 and ~ 2/20/23 a radio module was ordered through *** **************** **.  Radio module was on back order and arrived in last ~ week or so and service was scheduled 9/27/23. Part of module replacement involves downloading radio setup, replacement of module and installation of new module.  Unfortunately and impossible to predict, ********** Computer Servers were down in Germany and it was impossible to communicate/transfer coding. WE OFFERED TO GIVE ****** A CAR TO DRIVE home if he would LEAVE HIS CAR, perform coding and return vehicle to his home as a matter of goodwill and NOT an Extension of ANY warranty but he refused our offer.  We also offered to fill his fuel tank as a matter of goodwill and not an extension of warranty but he refused. 9/28/23 with ** computer back up, we had ****** return for coding - AGAIN UNFORTUNATELY and Beyond our knowledge or control, ** had updated required software and although auto update is part of the ** software licensing, it had not occurred.  We contacted our IT person and software update was started mid afternoon.  Again, unfortunately and out of our control, this update took several hours and ran beyond our normal hours of operation. A return visit would be necessary to code this radio module or leaving vehicle overnight that was not acceptable to customer. It is my understanding that our Service Manager scheduled an appointment, hoping to arrange for a drop of headliner -- roof cloth removal, calling in claim to ******** warranty company for Sunroof Claim and they may wish to send a Claims Inspector. If approved, we had made arrangements with a local Body Shop to swap the sunroof as it is ******** bonded to roof, a procedure outside our normal operation.  UNFORTUNATELY, this Sunroof is on NATIONAL BACK ORDER with NO Estimated Time of Arrival.  I HAVE ATTACHED a Class action lawsuit settlement document related to this sunroof - unfortunately with 106,000 miles on vehicle now, it does not appear to cover ******** car at this time.  The Sunroof functionality/leak, emergency brake lever and radio function were in NO WAY covered by our Used Car Warranty.  We do all possible and within reason to assist our customers.  The delay in parts availability is outside our control.  If ****** would like to schedule a time to program radio module, we would be happy to schedule same.  ******** Service Contract is good ********** at any repair facility, zero deductible here, $100. elsewhere.  ****** is welcome to attempt to schedule the sunroof replacement at another facility such as a franchised ** dealer if he wishes and see if they can do anything to expedite needed part however, I repeat no ETA is what *** ******* ** told us - we have not begun claim on Sunroof as headliner must be removed to allow for adjuster inspection and assuming approved by Warranty company, that approval is only good, we are told, for six months. 

• Initial Complaint

  06/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  So I was pre approved and then officially approved for a vehicle through these guys, they had me meet **** at 11 pm directly after I got out of work on the 17th of June and I had to drive almost 2 hours to get there, went over financing paperwork and signed all sorts of contracts, next day I get a text personally from **** stating paperwork was perfect everything’s 100% and approved word for word , day after that ****** out of town and ********* there , ******* gets ahold of me telling me it was declined and that they need to come get the car even after all contracts were signed and had numeric values and everything, cars registered in my name plated in my name insured in my name and now it’s rejected and they need the car back ?? They’re telling me little to no information and it just doesn’t seem or sound right at all whatsoever then I mention that I’m going to talk to a lawyer because it seems janky and now nobody will answer texts or calls. I have the texts still from **** and ******* where **** was telling me everything’s confirmed AFTER I have car in my possession and insured and plated and registered to me then a day later ********* telling me he needs the car back . None of it makes sense nor sounds right and I have no idea what to do

  

  Business response

  06/22/2023

  Customer was informed and first read and signed, before any other documents, at our place of business, the agreement attached that their taking possession of vehicle was contingent on financing approval.  While paperwork was created perfectly and forwarded to bank and while on initial review, all appeared to be in order, bank noted that a Welcome call would be placed to borrower.  In preparation for same loan closing, a Senior officer of Lender reviewed pay stubs and found that there was a garnishment which placed debt to income outside banks acceptable range.  Financing was refused. Our dealership relies on outside lenders - we do not hold any paper and as such recovery of vehicle was necessary.  Customer was refunded for his purchase of gasoline for vehicle involved as a courtesy and we exhausted our pool of lenders without obtaining subsequent approval.  Due to Credit Privacy Laws, I cannot herein provide further information but customer has been informed of lender's specific reason for funding declination.

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