Customer ReviewsforIndependent Home Products, LLC

Mark came our ans show us the tub and the features. We ordered it and can't wait

Men who put tub in ***** and ******* are excellent at what they do

Purchased walk in tub and the discount was amazing, the installers were very nice too. When they brought the tub in they found it was too large to go through the bathroom door, something the sales person should have seen? They had to cut the doorway frame, it was put back but not to what I expected. A signed installation satisfaction signed but this was before using it. After using it 3x we noticed that the jets were not the same on the bottom as on the top, not enough power. We called and were told that they would get a new motor to help with this. The motor was shipped to us and we let them know it was here, then we waited weeks for someone to come and install it after 2 or 3 cancelled appointments. When the installer finally came he said that the new motor was the right one and the one they should have given to us when they first came to install the jetted tub. (why he didnt say anything when they first installed it is beyond us). I don't know what they did in the bathroom but they came out and said they didn't have the right tools to install the new motor and they promised to be back the following Tuesday, perplexing that they didnt have the right tools after they made a call somewhere, how do you come to a home without tools for any kind of installation. Following Tuesday received a call they are not coming and we need to reschedule once again. I do not believe they will call or send anyone back. We were frustrated said we would call our lawyer. This is something that happens to seniors all the time. We never heard from them again. I also believe that part of the issue is that they really undercut the price and are now regretting it add that to the fact that we are seniors being taken advantage of well lets just say I wouldnt recommend them to anyone. And after the sale is made and paid for, you lose all contact with customer service and you are put at the bottom. Once again the tub is fine, the motor no and the customer service is abhorrent.

Purchased a spa walk in tub from independent home, **** ****** gave a very good and thorough presentation and was very knowledgeable and not pushy. I need it for safety and therapeutic purposes.

**** was very professional . Looking forward, friendly and patient. Very knowledgeable. Looking forward to relaxing in our spa.

***** was well informed. Independent Home is a great company. Looking forward to my spa with the hydrotherapy.

The bathtub was expertly installed and is working beautifully!The bathroom was left clean and organized, and the installer took great care in all he did. The installation was headache free. I highly recommend Independent Home Products.

***** was very and very professional. Looking forward to my spa with the ****.

***** was awesome. Independent Home is a great company. Looking forward to my spa.

The installers were really nice. Nice tub. Excited to use it