ComplaintsforContinental Transmission Center
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Complaint Details
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Initial Complaint
06/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle has been with Continental Transmission since the second week of March and is still currently there. I was told the vehicle would be ready for me at the beginning of the month via phone conversation with the facility several times. After several unsuccessful attempts at establishing a certain date for the vehicle to be complete I was told it would be completed on June 2nd and it still is not complete. I would like for there to be a resolution to my problem because at this point I don;'t know if the vehicle is being driven by someone at the shop or what. If I do receieve the vehicle back and the work is complete I definitely expect a discount of some sort.Business response
07/06/2023
BBB spoke to management at the company and the following was relayed: We have reached out to this customer multiple times but he won't return our calls or texts. We tried calling a couple times. We tried texting a couple times. We are willing and trying to work with him but we can't do anything if he won't communicate with us.Initial Complaint
07/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They had my car since April of 2022, I’ve paid them already and everytime I call them they give me the run around.Customer response
07/27/2022
I took my car to the to get a free diagnostic of my car. I asked them if then can tell me why my check engine light was on, if they was able to fix my door, my windshield has water leaking from it. I also asked if they can fix my heater cause of the loud noise it was making. Some repairs was made. I paid them then my car stop driving two day after picking it up. They had my car towed back to them in which they have yet to tell me what’s even wrong with the car. Everyday I call it’s a different story to what’s the problem or if they even know what’s wrong with it.Business response
08/16/2022
Business relayed to BBB:
Work was being done for a car dealer customer had gone through. The business authorized the repairs and then disputed 30% of repairs. The dealer refused to pay, customer came in and paid 1/2 and declined the other 1/2 recommended. Informed it would have problems. She returned because vehicle is not driving right, quoted again and she is declining again.
Initial Complaint
12/20/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Continental came to our business to pick up and tow a 2008 ****** in September 2021 and it is now December 2021. We sent the ****** to get a transmission put in. We have attempted to send a tow truck a couple times to Continental to pick up the vehicle and the vehicle is always blocked in and they refuse to move cars that is blocking the ******. We have called Continental to get them to return the car to me and no help is being given. All we want is the vehicle returned to us.Business response
08/04/2022
BBB spoke to Patrick at business and the following was relayed:This individual has never been here before. A dealer dropped the vehicle off and never produced a transmission. We reached out and threatened to have it removed if not picked up. When there was no contact and no one picked up the vehicle, we requested to remove as an abandoned vehicle. It was another 3-6 months after that that this consumer contacted us looking for the vehicle. This vehicle was abandoned for over 1 1/2 years.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.