ComplaintsforSila Heating and Air Conditioning
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Complaint Details
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Initial Complaint
12/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased 5 new compressors and air handlers for my home from **** in the Spring. Cost $55,000. Nothing but headaches, rude and unresponsive service ever since. Called on Dec. 9 because blower not working on one of air handlers. Finally spoke with someone after long wait on hold. Technician sent. Unable to fix problem. Took our thermostat leaving bare wires. Said he would return next day. Didn't return. Called and another long wait on hold. Then told "he forgot and went home." Still no thermostat and inoperable air handler. Not the first time we have been treated poorly. Very unhappy after spending this much money and consistently getting brushed off.Business response
12/21/2021
We sent out a technician to resolve the problem on December 16th and have confirmed that the customer has heat again.
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Contact Information
55 Lafayette Ave
White Plains, NY 10603
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3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.