ComplaintsforNortheast Kia
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
- In August 2023, I went to Northeast Kia because they approved me for a car. I took a train and a Lyft to get from ******************, **, to ************, ***- The owner ****, the salesman ****, and the finance manager ******* had a deal for me on a 2018 ****** Kicks SV with a sales price of $12,995.- I felt like I had no choice but to get the car since I had turned in my rental and had no way to get back home.- With fees, the car's total cost was over $17,000. I was financed through **************** They never disclosed the following crucial information: - The car had been in an accident. - The CarFax report. - The car had a rebuilt title. - The car had structural damage.- One week after getting the car, I took it back because there were no sun visors, the electric components inside the car werent working, and there was a stutter with the transmission when taking off. - **** said it wasnt the transmission, it was the motor mount, and stated that it was now my issue and they dont cover that.The true value of car due to damages and structural damage was $8,000 then and now its only worth $5000 my loan is $17,000 meaning Im paying more than 3X worth the value of the car. 2018 ****** Kicks SV VIN: *****************Customer response
08/09/2024
Better Business Bureau:
At this time, I have not been contacted by Northeast Kia regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
06/28/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I purchased a Maintenance Plus Agreement for $1160.00 from *********'s F&I Manager *********************************** after I asked him specifically if it would be honored at any *** ********** nationwide and he said yes. However, when I visited *********** in ******, ** on 5/13/24 for my first routine service, they informed me that I was not covered by any national *** *********** coverage and that the *********** agreement I originally purchased only applies to the originating dealer. I immediately called ********* describing the situation and they said they would call be back in ************************************************************************************************** back. I called them multiple times to follow up and went onsite on 5/24/24 to meet with **************** face to face to request that ***** make me whole for the full $1160.00 net of the pro-rata refund given to me by GS Administrators. He said he would work on it and after numerous email follow **** he responded via email on 6/18/24 that he would have an answer for me in the next ***** hours but he never did. I wrote to him on 6/25/24 giving him one last chance to make me whole before I file a complaint but he never responded. I want Tasca *** to refund me $171.91, which is the difference of the original *********** plus agreement purchase price of $1160.00 and the pro-rated refund from GS Administrators of $988.09 that was applied to my Chase Auto Loan Account.Customer response
07/22/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding Northeast Kia has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*****************Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
8/12/23 I purchased a jaguar fpace 25t for ********* but it was posted for ******. At north east **** as promoted on the radio no cash down leave with a car is the 1st lie. I traded in my 2011 ***** pilot touring and had to put $1000 down. The next morning the car was dead and would not start so a man with a AAA truck was kind enough to boot the car up so I can drive back up to the dealer. They kept me there for hours to tell me Im gonna end up coming back it looks like the car has electrical problems. Then I end up coming back less then a week later the engine light on and the steering system (abs) has problems head lights died out and the car moves the direction it wants when driving and makes loud clicking noise at time as well . They just put bulbs in and sent me on my way saying they will see me again ! The same thing happens again but this time the car died on me in the street while driving , everything shut off! Again I I had the car charged up and went back to the dealer and they put it on the diagnostic machine and it came back with 15 electrical problems. I immediately came to the conclusion and told them they sold me a lemon and take it back they refused ! Sept 28th was The fourth time I went up there to the dealer. I did as the bank told me to do . I was to tell the dealership to unwind the contract and refund my money and vehicle and leave the jaguar title and keys on there desk with photos taken . On sept 28 the dealers refused to refund me , give me back my ***** and my money . I was sold a lemon and they were aware of that they told me I should go get a lawyer because there not giving me back anything or unwinding the contract they dont care if I leave the jaguar on there lot it my problemInitial Complaint
07/28/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Visited their show room because I was invited to test drive a vehicle. When I arrived a person ************************* asked **** ID I thought it was for test drive. He proceeded to comete a finance application with out me knowing and without my consent.Initial Complaint
07/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a vehicle from Northeast Kia in NY. I didnt have a great experience. Initially the people seemed pleasant and okay. I arrived on a Friday, April 14th at 9:40am. The previous day I asked if they can have the vehicle at the location so that we are not wasting time. I remember stopping by before to see a vehicle and I sat there all day without seeing the vehicle.When I arrived at the scheduled time, the vehicle was not there. I sat since that morning until 3:30 in afternoon (5+ hours waiting). I kept asking the representative (******) what is going on where is the vehicle. He would respond and say its on its way or it will be in 30 mins. The time will go by and still no vehicle. I dont understand why they wouldnt see that as an issue if their goal is to sell you a vehicle.In between, I was filling out paperwork but I wasnt sure if I was going to take the vehicle especially if I havent seen it at the time which makes no sense. While am I filling out paperwork if I havent seen the vehicle and dont know if its the one.The vehicle finally arrived and I was able to test drive it. I enjoyed the vehicle (2020 Dodge Durango RT) and wanted to proceed. Due to me having two other vehicles in my name, I had my wife put the vehicle in her name which required them to drive to ** to have my wife s signature on all of the documents. Everything seemed fined at first until I noticed after the fact that the led in rear was partially out. I reached out to see if they would fix it and the representative ******* kept telling me they are not obligated to fix it but he will see what they can do. I was totally confused because I would think they would at least make sure all or the lights were working on the vehicle. But he came off as if anything that would cost them money to fix would be a problem. He definitely wasnt concerned about making me happy with the sell. ******* pretty much gave me the run around to have me think he was looking into it even though he knew he wasnt going to follow up. Weeks went by and I didnt receive a response or a call saying whether the led is going to be replaced or not.I was too annoyed because I called several times about the same problem. Let me not forget that I initially contacted the salesmen that helped me (******) and he started ducking my calls which led me to call several times to speak to a different representative. The other issue is that we didnt have any of the signed documents from Northeast Kia. I was assuming after my wife signed the documents, ****** would return, make copies , and send it by mail or email them. I havent received anything as of now (Todays date: July 20th).Customer response
08/14/2023
Better Business Bureau:
At this time, I have not been contacted by Northeast Kia regarding complaint ID ********.
Sincerely,
***********************************Initial Complaint
12/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a car on November 21, 2022 with ***** down for 2***** dollars and its been in service now 4 different times, once for the tire light being on, went back two times for the tire light and tires off, and the alternator went bad in less then 30 days, also the battery went bad in a week. My car has been in the shop over 4 times since I bought the car 2 weeks ago. I am requesting to return the car and get a full refundInitial Complaint
11/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This auto dealer runs an ad on the radio false advertising no money down for the month of October and then turn around and try to charge me $745 a month for a vehicle with a down payment of $1000. That was on Friday the 28th, today the 31st I am trying to get a copy of my credit report that was pulled and Im told I cant and I would have to call the bureau.Customer response
11/29/2022
Better Business Bureau:
At this time, I have not been contacted by Northeast Kia regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
07/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I did an oil and filter change as well as an multipoint inspection of my 2021 veichle on 07.08.2022 The very next day I was driving my veichle when it suddenly caught on fire. I towed to the dealership and I still haven't gotten a response or an update from either the dealership or from the corporate. It's been more than 10 days without a proper response. When I contacted *** corporate they told me that they never got a report or paperwork from the dealership. And the dealership says they sent all the documents already. In the meantime I don't know where my veichle is or when will I get it back.Initial Complaint
07/12/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On Saturday July 2, I co signed a vehicle with my son. Northeast Kia ******** collected $1000 from my son's bank account, and ran my credit multiple times. Car was promised to be delivered on Tuesday July 5th. When my son called **** he was told that the sales person, Alfina, had been fired. And the vehicle could not be delivered due to a recall. As per ********** We have been calling and have been unsuccessful with completing this transaction. We would like to get a refund and an explanation for multiple credit inquiries.Initial Complaint
06/22/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I bought a car from North East Kia and they Didnt let me physically see the whole contract they use my one electronic signature from the loan application to complete a contract that I did not see Then gave me the financial paper in Spanish so that I wouldnt be able to read it When I went back for the proper Document he handed me an extra five sheet of paper that Ive never seen and it was printed the day after my Purchase They found the wrong application without a physical copy of my ID and the gave me a lemon car , Hey forced me to put insurance on the car before I can find out if I even got approved for the loan he told me that I would not get approved unless I have insurance on the car , But they would not let me physically see the car as well The car has no brakes scratch Rotors Also it wont keep battery juice, I tried to call back the day after that they told me that there was no such thing as a cooling period. In Westchester county Only in ******** City so they wouldnt take the car back
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Customer Complaints Summary
13 total complaints in the last 3 years.
3 complaints closed in the last 12 months.