ComplaintsforPremier Medal Hangers
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Complaint Details
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Initial Complaint
12/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order with this company on November 22, 2021. The window to receive the medal hangers was 3 weeks according to the companies website. The company charged my card the day I ordered and has not delivered or responded to my efforts to communicate. I have called twice, sent an email, and attempted to chat with customer support several times. They will not respond. Based on comments made by other customers, this company is a scam - or at the least refuses to respond to inquires.Business response
01/12/2022
During our holiday season we were extremely overwhelmed in regards to getting orders completed and our customers updated as best as possible. Due to issues with supply chain as well as staffing issues we were not able to answer our customers as quickly as we normally do and did apologize to ****************** regarding this. She did accept our apology with a deep sense of understanding and accepted a partial refund for the inconvenience as well as her order arriving in time for her specified date of 12/24. I have attached proof of delivery as well.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.