ComplaintsforAkron Auto Auction, Inc
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Complaint Details
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Initial Complaint
03/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Were in possession of car. All my personal items and documents were removed and not returned upon regaining the vehicle. My dash cam, chakra stones, sunglasses, phone chargers,pizza bags, Crocs, tennis shoes, personal documents, debit and employment cards, bottles of fuel enhancers, clothing, title and many more PII documents were removed and not returned.Business response
03/27/2023
[BBB transcription via email, see attachment]
March 27, 2023
To whom it may concern:
In regards to the complaint #******** filed 3/19/2023 by ********* ****** Akron Auto Auction was in receipt of her vehicle however her personal affects were pulled prior to us receiving the unit. This unit was repossessed and the recovery yard is responsible for pulling all personal property before it is transported to the auction. Miss ****** will need to contact her lender to get information regarding where that unit was prior to coming to Akron Auto Auction. I am not sure when this unit was taken from her possession however in most cases personal property is only held for 30 days. There is nothing Akron Auto Auction can do to resolve this issue as we are not the ones who removed the property.
Thank you,
****** *****, General Manager
Akron Auto Auction Inc.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.