ComplaintsforPerfect Auto Collection

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 07/25/24 I initiated a car purchase through Perfect Auto Collection. I was instructed to wire a deposit of $10k and send a check for the remaining balance of $32,266 and paid $71 to overnight the check. I got confirmation both wire and check were received on 07/26/24 and informed documentation wouldn’t be ready until the next day a Saturday. After swinging the contract around 2pm I was informed I would be updated regarding shipping “ASAP” and wasn’t even contacted until Tuesday 07/30/24 and told it was waiting for a transporter. The website advertises 4 day coast to coast shipping. I begin receiving daily text just stating “no update”. Finally on 08/07/24 almost 2 weeks after purchase I inquire why it’s not meeting the 4 day shipping and being told the item is sent for AC repair. I immediately requests a refund and they just requested I called them. My husband spoke with the manager and again requested a refund and was asked to call back the next day. I asked today 08/08/24 for a refund and was told I would have it within 24 hours. I was instructed that payment would be returned it was the same way it was received and my bank info wasn’t requested until 4:30pm. Again, after providing ALL information there is NO follow up, no tracking number, and no transparency. This is the worst car buying experience I’ve ever had and they had $42k overnighted to them upfront within 24 hours!!! I feel scammed. I paid money to overnight a check, I’m accruing interest on a loan for a car I don’t even have and also had to cancel insurance I started on the date of purchase. This company has taken no ownership or personal integrity to make the refund process better than the actual purchase.

  

  Business response

  08/27/2024

  [[BBB transcription via email, see attachments]]

   

  We received a BBB complaint from ******** ***** regarding her car purchase and disputing the amount of $42266.00 . ******** ***** paid with a check of $ 32266 and a wire of $10000 for the down payment . As soon as the car purchase fell through, we initiated the refund process, on August 9th I emailed Mrs. ***** letting her know we are mailing the check of $32266.00  back via Fedex and I provided a tracking number  letting her know the check was on the way, she cashed that check on August 14th , we also initiated a wire on Aug 9th which the customer did receive in August 13th, 2024, the customer ******** ***** received her full refund . I attached the copies of the cashed check and wire transfer . I also included a copy of my email to Mrs. ***** on August 9th when I informed her about our refund process. 

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Car was not in the cosmetic shape that was described to me. When it came time for the inspection of the mechanical condition, it will total $7K worth of work when I was told everything was perfect.

  

  Business response

  07/22/2024

  The customer bought an AS-IS vehicle from Perfect Auto Collection and was delivered to the customer on 6/19/2024.  This unit is in very good condition for its age and mileage.  The customer was given a full live video walk around prior to purchase.  Below are text from the customer and a response from our salesperson.  We agreed to provide a clip to the customer.  The timing belt is a wearable item and is not covered by any service contract. We do not replace an item for "a little wear" nor is it a requirement. 

   

  
  06/20/2024 6:19 PM
  Inbound Text Message
  
  Received from: ***** ********
  Received by: ******* *****
  My dad is doing his "check" on it lol so far it's needing new air filters and it's missing the clip in the housing of the filter! The window switch for the drivers will not click in which I know y'all had replaced that! It shows a little wear on the belt and pulley so I'll have to get that replaced!

  
  06/22/2024 10:58 AM
  Outbound Text Message
  
  Sent to: ***** ********
  Sent by: **** ** *****
  Hey brother, I did not see your last text. I'm talking with management to see what we can do for the switch, we will take care of it though. The belt Will have some wear to it, it is not going to be brand new, but that does not mean you have to replace it. the clip is like 30 cents, I will order you one.

  Customer response

  07/25/2024

  The response from the owner is as expected. I have in text messages which is a written agreement that the car was in excellent condition and hence why I paid almost $5K above market value since it was “perfect”. However having two different certified auto repair shops look at the vehicle, it needs a timing chain gaskets replaced along with brakes that are completely worn out along with the lies about the cosmetic condition. Doesn’t matter about the age of mileage when you communicate through text messages that the car was pristine and why I paid a lot more for the car than value. I have reached out to the DMV of the state of Ohio and they are investigating this case on behalf of the mechanical issues since the text messages are a binding agreement. 

  Customer response

  07/26/2024

  Also to add, they replaced the window switch and they admitted that their tech broke it installing it and would send me a new one which they never did along with Porsche touch up paint which they never did and on top of that one of the main complaints I had was the smell of gas inside the cabin of the car and it’s the fuel injectors that need to be replaced. I have everything in writing stating it’s perfect mechanically and cosmetically and needs nothing at all which is a complete lie. Lastly ******** who I was told is the owners wife called me and was extremely rude and disrespectful. I will not stop till I get treated fairly in this situation and the DMV of Ohio is a great start. 

  Customer response

  07/27/2024

   I am rejecting this response because:
  
  I have yet to receive the window switch along with the touch up paint that they stated would be sent to me. I also was told in writing that it was mechanically sound and needed nothing but among the inspection from Porsche and a independent certified shop that the owners wife ******** told me to take it to, was completely false and needs brakes that are completely rusted along with a timing chain gasket that has been leaking for awhile with fuel injectors that need to be replaced due to extreme gas smell in the car. It doesn’t matter about the age or miles of the car when you explain that you’re asking $5K more than market value for the car because it’s perfect and needs nothing. Everything is in writing and have screenshots of everything which is considered in the state of Ohio and North Carolina as a binding contract. I have reached out to DMV of Ohio and filled a complaint and will escalate this even further until the business does what’s right. 

  Customer response

  08/03/2024

  Again, with photo proof. Car is actively leaking oil and in text messages states the car is immaculate and needs nothing however the brakes are down to 20% on the rotors and the brake pads were replaced by PAC with autozone pads that are the incorrect pads. I need resolution or it’ll be escalated. 

  Customer response

  08/12/2024

  The business reached out via text and stated they would send me the Porsche touch up pens and window master switch for the drivers door however I have yet to receive that and they have not acknowledged the oil leak with pictures and documents from the repair shops of the issues. I will have to bring legal into this as it has left me no choice as they won’t even cover half of the cost. DMV has reached out in attempt but they have not heard back so hopefully they will suspend their dealers license. 

• Initial Complaint

  08/25/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I sought to purchase a 2020 *** 7 series vehicle from Perfect Auto in ****. During negotiations, I was told several times of their "customer satisfaction guarantee", that if for any reason I am not satisfied with the transaction, I could terminate it at any point and recieve a full and complete refund. After what I would consider the normal "back and forth", an agreement was reached, and I paid them $1,000.00 on a credit card as downpayment, and then proceeded to wire them them remaining balance of $39,134.27 for a total of $40,134.27. Immediatly after wiring the money to them, all contact with them stopped. I could not get an answer to emails or phone calls. It was at this point I began to get very wary of the transaction, and began to consider terminating it as I was promised on several occasions I could do. Finally after over a week of waiting for any updates AT ALL regarding this purchase, I sent a message that I was invoking my right to cancel, and instructing them to cancel the transaciton and refund my money. This actually got a reply, and I was told the vehicle was going to be professionally shipped that same day 8/23/23 to arrive 8/24/23 in Iowa. As soon as I had a chance to look into this latest promise, I discovered they had shipped (this car carries a MSRP OF OVER $100,000 NEW) the vehicle with a local company, on an open transport, uncovered and unprotected. That was it for me. I told them to cancel the shipment and refund., Instead of cancelling it, the "general manager" called me very upset and asked me to let the driver drop it off and I could look it over, I know better than to allow the delviery, and I refused. He hung up after he threatened to call my employer to complain about me? The driver called and told me he had just been told then to just drop it off and leave, and asked my consent which I refused, and he returned it to the dealer. I am prepare to go as far as needed to get this refunded, incl the **** Attorney General.

  

  Business response

  09/21/2023

  [BBB transcription via phone call]

   

  Consumer has been refunded in full. The matter has been resolved. 

  Customer response

  09/26/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as all refund checks clear the bank.

• Initial Complaint

  03/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Con Artists!! On March 15th, 2023, the consumer found a 2013 F150 on the website, the truck under this investigation, was selling for $16,995. Upon calling to put a down payment on the truck so they could reserve it the salesperson said they did not know and might raise the price. They keep the same price for the entire day, and we have pictures to prove it. This was to entice consumers to their website and showroom. Once they realized we were going to buy it they increased the price by $5,000 saying it was a clerical error and / or the owner wanted to change the price. This has no relevance as the posted purchase price was a legal transaction from seller to the consumer (any lawyer or descent businessperson would know this is factual). There are five illegal dealings that have been doing on and they will not even acknowledge the wrong doing. This company should be shut down. Reading through other complaints this happens a lot and they lie to consumers to get them in the door then to rip them off for all they are worth.

  

  Business response

  03/27/2023

  We understand your frustration and and take full responsibility for it. There was no legal contract or agreement to price and as we called and explained to you, there was an error. Also we make price adjustments weekly and sometimes we raise and sometimes we lower depending on market conditions and etc.. We hope you find the vehicle that you are looking for. Thank you. 

  Customer response

  03/28/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  10/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is the worse experience I have ever had in purchasing a used vehicle. On August 1, 2022, I purchased a 2014 Jeep SRT. I paid over $40,000 for this vehicle to have it arrive to me with previous issues that the dealership had to ignore before listing the vehicle. I asked two time before I signed the final documents are there any issues or damages that I should know about before shipping the SUV to me, because I didn't want any surprises. I know this is an 8-year-old vehicle and there is going to be some normal cosmetic damages, which I understand. I was sent a video that had passed over some fender damage. At signing the final paper signing, I requested and confirmed an agreement to add taxes in my total financed price and the agreement that if the SUV didn't pass my state safety inspection, that the dealership would pay for any safety repairs that may have been missed or not completed while it was in the dealership's possession. Within the week of the vehicle's delivery, the Jeep was taken to inspection to find that I was sold an unsafe vehicle. I reached out to the dealership for help only to get the run around and excuses and non-returned phone responses. After a week of calling, I was finally contacted and told (BASICALLY THIS IS MY PROBLEM) there's nothing they can do to help. I just spend over $40,000 on a vehicle, to only receive an unsafe vehicle that need an additional over $1,500 out my own pocket to pass a safety inspection. Then on top of all I see their only concern was just to sale me a vehicle no matter the cost to me. Now I know why the finance guy pressed so hard for me to get the warranty. Finance sold me on the warranty to remove the taxes out the final price. WOW again, now I have to spend an additional $3,000 out my pocket. It seems they only want to sale you a vehicle, with pervious issues or that is at the bare minimal condition as safe, to get you out the door of a so-called Luxury Dealership.

  

  Business response

  10/25/2022

  We have reached out to the customer and are resolving the issue with him

  Customer response

  11/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  09/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  THIS DEALER SHIP CHARGED ME AND MADE ME PAY THE SALES TAXES FOR THE STATE OF ALABAMA AND HAS NOT SENT ALABAMA THE CHECK FOR THE COLLECTED SALES TAXES. I CAN. NOT GET A LICENSE PLATE BECAUSE ALABAMA LICENSE DEPT SAID THAT OHIO SHOULD OF NOT COLLECTED THOSE TAXES FROM ME AS THEY ARE NOT A RECIPOCAL STATE.

  

  Business response

  10/06/2022

  Hello, we have spoken to the customer, the refund was sent out to her, tracking number for the check is **** **** **** and was delivered to the customer on 9.28. Customer confirmed that she has received it, please let us know what else we can do to resolve this issue

• Initial Complaint

  06/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My name is **** ******** and I purchased a car on May 30th. I wired money and signed paperwork on that day. My car was to be delivered in 5 days maximum based on what ****** told me. In speaking with ****** the general manager who now will not take my calls or return promised calls. Based on other complaints he has a history of this . Buying a car should be a happy experience with joy but they have fallen short.. It’s almost comical if you look at the company profile on line and see what ****** writes about himself . It can be further from the truth!!. On monday the 9th I am hiring an attorney to take action and proceed forward. Also other online consumer agencies will be contacted unless I don’t get satisfaction. All I wanted was my car delivered and communication. I wonder if the owner( ***** ********) will be happy with a lawsuit due to the incompetence of his general Mgr?

  

  Business response

  06/06/2022

  Perfect Auto Collection has contaced the customer about his transportation arrangements and have come up with a resolution. 

  Customer response

  06/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We purchased a vehicle from Perfect Auto Collection back in October. We received our paperwork for the title and a check that came via fedex. The check had no cash within time frame on it, which was good because we did not even know that the check was sitting there. I went into the bank and attempted to deposit the check and the company put a stop payment on the check because I had not cashed it fast enough. I contacted the company and they transferred me to the title/tax dept. The individual I spoke with assured that she would get it taken care of and the new check would be mailed that following friday, Feb. 4, 2022. I was told they would call me back with a tracking number for the new check and no one ever did. I have contacted the business several times to try and rectify this situation but with no avail. I have a stopped check for the amount of $493.50 and would like for my new check to be issued so we can be done with this.

  

  Business response

  02/16/2022

  As I informed ********, the check and tracking will be issued and sent once again to her address on file. She has berated multiple Perfect Auto Collection employees who have told her she would be receiving her check and tracking shortly. She waited over 3 months to cash the original check that's what created the issue here.

  Customer response

  02/18/2022

   I am rejecting this response because:
  
  I have been told this response on several occasions, and they refuse to issue us a tracking number for the check that was apparently mailed three weeks ago. I called several times to speak with someone to help me with this and the individuals acted as if it was a game to pass me around to different people and give different information. Since this complaint my husband attempted to contact the establishment to get information and once again, we get the same response with lack of any real information. As far as waiting any period of time to cash the check that was issued to me should not concern the establishment as the check did not have a cash by any amount of days, which means regardless of it being 3 months, they chose to put a stop check on a valid check and now they refuse to rectify the situation because I apparently hurt someone's feeling for not doing their job. I would please like for their response to this complaint to be a valid tracking number and also some verification of an actual check being sent out to me. Thank you. 

  

  Business response

  02/22/2022

  As promised the check was reissued and attached is proof it was delivered successfully.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩