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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I took my truck in middle of July because I was having an issue with my transmission. They replaced the Internet or wiring harness for the transmission control modular. I was told they wouldnt be messing with anything else month and a half later. I finally got the new transmission control modular I dropped it off, they reprogrammed the new TCM called me a couple weeks later said it was done. They told me that my truck was in engine reduced power mode. They didnt want to mess with my truck anymore so I paid the bill picked my truck up on August 1 of 2023 I was told that they werent gonna be messing with anything else on my truck. Once I got the truck home, I took it to the ***** dealership where I paid $400 for new fuel filter and diagnostics the engine power reduce mode was still on. Come to find out that they mess with my engine control modular. They flash that back to stock I was unable to drive my truck. I had to spend $425 to get my truck re-tuned because they flash my ECM when they told me they were not messing with anything else on the truck except for the **** Also, everything was working on my truck when I dropped it off besides the transmission not only did I have to pay to get my truck re-tuned but now Im going to have to take my truck back in because the four-wheel-drive system is not working.
Business response
12/20/2023
[BBB transcription via phone call]
The business stated the vehicle was brought in already in that mode. The consumer made the business aware of this and also stated that they did not want the business to look into it. The consumer tried to do the work before coming to the business, which may have made his problem worse. The business did not hear from the consumer after returning the vehicle. Only the *** and wiring internal was completed by the business and the consumer brought in their own parts. The consumer is welcome to contact the business directly. It sounds like the *** had aftermarket tuning.
Customer response
12/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
04/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dropped my 2013 Ford Focus off to AJ’s Transmission on December 14, 2021 to have the transmission replaced. He returned it I think February 5, 2022 (I paid 3,042) I drove the car less than 100 miles and service transmission warning came back on. He gave me a 30 day warranty and I was within my warranty when I took the car back. A few weeks later he told me “they sent him a bad transmission “. He has not fixed my car and every time I go up there he gives me a different excuse. He’s had my car about 5 months now and still won’t give me a time I can pick it up. He keeps telling me he lost money on this car.Business response
05/09/2022
We have been in contact with the customer and we are resolving the issues. The customer is aware of us have issues getting parts. The car is scheduled to be completed this week as long as shipping is on tract like they are saying. thank you for your time if you have any questions please contact us at ************Customer response
05/15/2022
I am rejecting this response because:
AJ’s transmission assured me I would have my car back by Friday 05/13/2022.I still have not heard nothing from them. I believe they have no intention of fixing my car and I would like my money refunded back to me along with my car. I would like to take my business somewhere else. He continues to lie to me every time I speak with him. Now I’m worried about them purposely doing something wrong to mess my car up. Thank you for your help in this matter
Business response
05/26/2022
[BBB transcription via phone call with business]
Business stated a transmission was installed. The transmission was bad. Another transmission is scheduled to arrive and the business is set to have it put in within the next week.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.