ComplaintsforAH Ride & Pride Auto Group, Inc.

• Initial Complaint

  09/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dealer promised to rekey vehicle, that sensor wasn't broken and it is, and they haven't paid of my trade and it's been over 30 days so I'm now in collections.

  

  Business response

  09/27/2024

   

  Hello,

  Her vehicle trade has been paid off, we are waiting on the title.

  I am unaware of anything promised in regards to a key. Does the customer have documentation?

   

• Initial Complaint

  09/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  08/20/24 I received the car I purchased from ride and pride. 2018 Mercedes Benz. Was Told everything was in great and in very good working order and I would love the car. When they were selling it to me they kept telling me it was a great car and I would be very happy with it. I’m not happy with it. I told them the day I received the car that the speakers, sunroof did not work on the vehicle and I was worried other things would mot work either. A few days in the tire sensors came on. Had issues with the trunk. Lets just say I am not liking this car. I have tried over and over to get them to make it right. It has been over a month and they keep saying they will make it right but they do not. I have proof of everything through text message. I told them we didn’t want the car anymore because it isn’t as they promised. This has turned into a nightmare. I would rather buy a car else where now.

  

  Business response

  09/23/2024

  Hello,

  We have been, and are currently trying to find a mechanic that is able to work on this Mercedes- Benz in her area, to avoid any additional headaches for the client. The nearest Benz dealership is hours away from her, I will make this a priority to resolve for her this week.

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a 2011 F350 from them on Feb 13th. Sent $7,000 down payment and drove 6 hours to pick up this truck. I had confirmed with the salesman ***** that nothing major was wrong with this truck and he confirmed it had just had an inspection. I drove the truck home only to find the whole bottom of the truck covered in oil. I immediately called and text pictures telling them I wanted a full refund and did not want to go through with the purchase. I called and put a hold on the financing after being told that I could not return the vehicle and that I should get it inspected. AH told me they would change the warranty to same day coverage and told me I should file a claim. Mechanic told me the major oil leak could be one of two things, CCV filter or valve cover gasket. I chose to replace CCV out of my own pocket since it was cheapest. Did not fix the issue and AH refunded some of that filter cost. After filing a claim and having a complete inspection done, it was determined that there is 7,000 worth of work to be done to this engine to make it driveable. The warranty was denied stating all issues were pre existing at the time of purchase. After some back and forth with *****, he stated that he changed the warranty date and refunded me for the ccv filter that he was not going to do anything else. After some issues with this truck it has been determined that it needs a completely new engine due to bad piston/ rings which was also pre existing. I have only put around 3,000 miles on this vehicle February AH was able to have the finance company release the funds to them even though I had requested that the funds be held temporarily. When I contacted the finance company they played stupid and pretty much said it was out of their hands because I signed a contract. So I have been paying monthly payments since then. AS OF 5/22/24 I STILL HAVE NOT REVCIEVED THE TITLE TO THIS TRUCK!!! Owner refuses to make this right.

  

  Business response

  06/02/2024

  Owner is back Tuesday and I will have an update

  

  Business response

  06/25/2024

  [[BBB transcription via email]]

   

  Here is an overview, his memo title was emailed to him multiple times, if he is in a title holding state, it is his responsibility to contact his lender and direct them where to mail a physical copy to register it.
  
  We paid $400 to reimburse him for what he said the issue was, and then we upgraded his warranty for increased coverage at no costs to him to mitigate any further issues.

  Customer response

  07/05/2024

  The reply they gave did not answer anything. I attached the quote of what was wrong with the truck and it was not $400. The "warranty" they changed did not cover anything and denied the claim. But I explained that the first time. So I'm not sure what they think they solved with their reply to my initial complaint? 

• Initial Complaint

  05/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I Purchased a vehicle for $36,000 from this dealership 30 minutes after I drove off the lot the transmission went out the dealer failed to disclose any issues with the vehicle to me before the sale and it’s going to cost over $2,700 to repair the vehicle on top of the money I already spent the dealer dodges my calls and refuses to cover the cost of repairs

  

  Business response

  05/23/2024

   

   

  Hello,

  We have been in contact with Mr. ****** regarding his vehicle. 

  Mr. ****** had the opportunity to test drive and have the vehicle taken and inspected by his own mechanic. We discounted the vehicle per his request, and offered him a day one warranty, which he turned down.

  We are more than happy to cover the costs of parts, on top of the discounted price off vehicle we already agreed on.

   

  If he wishes to proceed, he can reach out to ***** to resolve.

  Customer response

  06/03/2024

  According to AH ride and pride they claim that they offered to cover the full cost of repairs which is false they never offered to cover the full cost the most they offered me was $500 towards the repair or half the cost of a warranty which they have been known to sell to third party companies after the sale on top of that all that was for was an attempt to get me to take down the negative review I left the business on there google page at no point has the business made an actual good faith effort to resolve my issues or make the situation right I contacted the owner once I payed for the repairs on my vehicle out of pocket and all he did was tell I was harassing him and the business and at no point did he act like I was not in the wrong 

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to purchase a vehicle from ride and pride on Friday April 26th they originally gave me the car with the loan amount at $2500 down and my payments were $271 a month with gap and insurance coverage for the vehicle. The next day when I went there to tell them that the check engine light came on and the back window popped when you rolled it down on top of the car needed a oil change it was a different story they now wanted an extra $500 down and my monthly payment went up almost $200 and it only came with gap coverage. The cost of the car was $10,000 but the loan was almost double that, so upon receiving that information I decided just to return the vehicle and get my deposit back. I returned the vehicle on Wednesday May 1st in GREAT condition with more gas than I drove off the lot in. I was told that I would have my money refunded back to me the next day once they had a chance to look over the vehicle. I still havent received my money back and I have been calling and going to the company personally just for the other employees to lie and tell me that he is not there because he is out of town. I have yet to receive a call, text, or even an email detailing when my deposit would be refunded back to me and this has been going on almost for a week at this point.

  

  Business response

  05/07/2024

  Thank you for reaching out to us regarding your recent experience with Ride and Pride. We apologize for any inconvenience you experienced during the process.
  
  Upon reviewing your complaint, we want to confirm that despite the extended duration you had the vehicle, a full refund of $2500 has been personally issued to you. This was done in recognition of the issues you encountered and as a gesture of goodwill, even though you had the vehicle for over a week and signed a Spot Delivery Agreement.

  Please let me know i would be happy to attach copy of check along with camera footage.

  
  We appreciate your cooperation in promptly returning the vehicle and your patience throughout this process. If you have not yet received the refund or have any further questions, please don't hesitate to contact us directly at [phone number] or [email address]. We are committed to ensuring your complete satisfaction and are here to assist you in any way we can.
  
  Once again, we apologize for any inconvenience this situation may have caused and appreciate your understanding.

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Need my title to get plates they will not release it. I have a loan through a bank and they say they want more money or they will not get me my title. Bought on 11/09/2023 and still can not get plates and paying on a vehicle thats still in the dealers name

  

  Business response

  01/20/2024

  ************************* purchased this vehicle and stated he lived in a diff county then which DMV was showing therefore taxes are .25% higher and we have made several attempts and requested for him  to come sign new application for title 

  

  Business response

  02/01/2024

  The title was already flipped in lieu of the shortage of taxes collected due to customer stating incorrect county of residence. It was mailed to the last address listed on application. The customer can go to **** BMV website and verify title was flipped into his name when we said it was.

• Initial Complaint

  01/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Verified that they had a vehicle for sale online through there text service on there website. They texted me back verifying they have the vehicle. Gave me the number to call. I called and verified they have the vehicle. I agreed to purchase said vehicle. Submitted my trade vehicle vin number and my credit information and my wife's information. Waited for 2 hours... I called And was put to voicemail. I texted... We live aprox 3-3.5 hours away. We got in the vehicle heading down to arkon **** from wixom **. As seems like everything is a go. I call again and leave a voicemail. I'm 3/4 way there and get a text that the vehicle I want has just been sold. It was a 2019 Tundra TRD PRO. I'm trading a ****************************************** hand. That we spoke about purchase agreement. They offer me a Ram Rebel... I'm Very Angry. They ran out credit and lied to us. Zero accountability. Not good business. All there vehicles are from ****** like 80% there getting them and sending them to ******** to skip out on payment of tax then sending them to ****. Something to look into. I don't want an apology I want this business shut down or fined. There are multiple complaints on this businesses ethics. Was supposed to buy vehicle on 01/06/2024

  

  Business response

  01/18/2024

  Spoke to customer and we have resolved this matter 

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got a car from this buy here pay here dealer . The car worked for a couple days before breaking down . They had me sign a contract that the leasing company wouldn’t buy as it wasn’t the right contract the leasing company originally gave them . Then the dealer asked me to put an additional 377 dollars down to the (not the leasing company) I told them I’d rather give the car back .so they told me they would take the vehicle back and give me my refund . They have the car but have not given me my money

  

  Business response

  01/08/2024

  ****** ********* purchased a 2014 jeep compass signed and delivered on 12/19/2023 

  she began contacting dealer regarding the vehicle being broke down 

  Dealer offered to pick up vehicle diag and repair customer refused and demanded a refund 

  dealer picked up jeep did a diag and turned out to be a battery issue changed the battery and did inspection 

  offered customer the vehicle back and for her to honor contractual agreement she signed 

  customer refused dealer is in process of completing the unwind 

  Thank you any questions feel free to call directly ************ 

  Customer response

  01/10/2024

   I am rejecting this response because:
  They are lying I have not had contact with this dealer since January 4th which is the day after the dealer picked up the car . As for the contract I signed for the car it was NOT the right contract the finance company told me they where buying the contract because it was more then what they approved so there is not lease thru any finance company for the vehicle. As seen in the picture where the man said they would refund me in 24 hours after getting the vehicle back . I have yet to receive my money . All I want is my money for the vehicle. They have the car there is no lease you can reach out to the finance company **** financial and they will tell you the same thing . I never went to sign the actual lease that **** wrote because the dealer told me I had to pay more money to then then offered to pay it after I told them I shouldn’t have to pay it if I didn’t know about the situation between them an the finance company ( which I have text message proof) 
  
  

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/27/2023 I had purchased a vehicle from this dealership. I paid 1,500.00 down on this truck still owing 1,978.94 that I had financed for a total of 2,079.99 dollars to make a total sale price of 3,579.99 dollars. This purchase was made (as is) I had no problem with this until yesterday 11/07/2023 when I happened to notice that the frame of this vehicle is rusted away and unsafe. This is a 2008 2wd single cab truck with crank windows and 234,136. Miles on the odometer. When I notified the dealership about this issue they told me that they wasn't fixing anything. I'm sure my insurance company won't insure me after I contact them and let them know about my issue. I should not have to pay for a vehicle when it was not disclosed to me that it had a bad frame. I sent pictures of the frame to the dealership so they could see how bad the frame is.

  

  Business response

  11/09/2023

  We are sorry to hear about these troubles **** ***** is having with his 2008 Chevrolet Colorado 2wd 234,136 miles  last 6 vin # ****** sale price 2,999

  We informed him this was a vehicle taken in on trade and was being sold AS-IS gave him the option to take the vehicle for a secondary inspection 

  as we already performed a safety inspection

  If there is anything we can do to assist please have him reach out to dealer directly and speak to ***** ******* ************

• Initial Complaint

  08/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I've been trying to get a copy of the title so I can get it registered for ******** The dealership issued a temporary tag for **** it expired 8-11-2023.The salesman ***** will avoid my calls so I called the dealership about 5. Times now and still don't have a title copy. DMV said it was not in the system and told me I should call secretary of State and that would hopefully get them moving.

  

  Business response

  09/12/2023

  We have sent the memo title to the customer. We apologize for any inconvience

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩