ComplaintsforOhio Stars Basketball
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Complaint Details
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Initial Complaint
05/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On March 11th, my daughter made a basketball team and the first payment for uniform was due. That was $103 that day and as uniforms are customized, they were set to be in in a couple of weeks. After, on March 14th, the parents paid the remainder of the amount for the tournaments that the girls would be participating in once we got a full team roster together. I paid Ohio Stars director (****** ******) $403 in total for an AAU basketball league that my daughter did not participate in due to not having enough girls on the team to participate. The team disbanded on April 11th (see image) and we were told we would be getting our money back! My daughter did not receive a uniform or play one game for this league. I have reached out to ****** multiple times since then (see image) and he is not communicating with me or any of the other parents that have reached out to him. As this is supposed to be a professional business, I would assume that the director would be more than willing to resolve these issues but he is sweeping them under the rug and hoping all is parents forget apparently? I strongly wish I could just forget about the money and "live & learn" but as a single mom, that's a lot of money! This is happening to every parent on the team and not one person can get in contact with ****** anymore. Not one person has gotten their money back meaning around $3200 that is owed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.