Customer ReviewsforThe Bath Authority

You have to stand against the back wall to get wet (36x38) area. And the water projects on your chest and chin. The installers came out and put in a longer neck and reinstalled the same shower head. But it didn't change the direction of the water projection issue. I called bath authority customer service and told them the issue was the same and not resollved. They had Carol call me the Project manager. She asked me if I picked out the shower head. I said it was the one the sales person recommended. She said she reviewed the notes from the installers and they said it was working. She said I could go to depot and get a different neck and shower head and install it myself. She said it's not that hard to do because she has done it herself. Or the installers could put a different head on after I bought one with my own money from home depot, but I would be charged for the installation. I told her I paid 15K for this shower I'm not going to spend more money. She was very intimidating to talk to and I was extremely upset with her communication skills and resolution offers which made things escalate. She said I was rude and was recording me and she wasn't going to listen to me. My husband could her yelling at me from a good distance. It was hard to get in a word edgewise. Needless to say nothing was resolved. I then got a call from Jason her manager. I don't know what the end result is going to be, I emailed Jason pictures of a basic shower head that I think would work better. I don't know what the resolution is going to be if any. Beware of this company. If you have an complant/issue and you already have a contract and payment arrangements, Good luck trying to get a resolution. There CC is awful. Once you pay for something you're basically stuck with the product an installation. Jason told me there's no way that you can try out a shower head before it's installed. And he had the same head installed and his wife is happy.

********, thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. I have forwarded this along to our customer experience team and someone should be reaching out to you shortly - to discuss your feedback further or to resolve any issues. In the meantime, please feel free to contact our customer service team a* ***** ******** ** ************************************* We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. -SS

The Bath Authority just finished our project and they did a wonderful job.It was like they were never there. Removed our existing tub/shower combo and put in a new Shower only. It looks great and there wasn't a "hair" out of place. Great work, one diay install and looks super. The installers Ken and Rose were really professional. Ken went over the cleaning, maintenance and care . Super, super happy

Dennis , your satisfaction is our priority, and we're thrilled to hear that we've met your expectations during your recent experience with The Bath Authority! We appreciate your feedback and thanks again for trusting us for your bathroom remodeling needs.

Kenny & Rose with the bath Authority replaced my old tub and shower with a new one. They did a very professional job. Kenny was very helpful,answered any questions I had. And they also cleaned up when they were done. I would highly recommend the bath Authority to anyone.

****** , we're thrilled to receive your 5-star review! Thank you for allowing us to transform your bath/shower into the space you've always dreamed of. We appreciate your feedback and thanks again for choosing The Bath Authority! -SS

We were given a quote in February after going to the ****** ***** *** ****** ***** This quote came with incentives like a promised $50 giftcard from "Nick". Have never received this giftcard and no one can put me in contact with said "Nick". We were quoted for 2 bathrooms, the first tub/shower was installed 5/8 this was done by DJ and Caden and went decently well.. however it was downhill from there. 5/29 different installers came for our 2nd shower. This one has yet to be useable 2 months later. 6/24 someone finally came to "fix" the shower door with caulk.. and fix leaking tub faucet, but only made it worse. The shower door doesn't work and the ceiling is an eye sore. 7/10 another man came to "re-fix" the shower and look at the ceiling. He stated the door needed to be replaced and a ceiling panel needed to be added. We were told this would be taken care of free of charge.. but haven't heard from anyone since. No one ever calls back, no one will ever put you in contact with a superior/manager, no one emails back. We are paying an incredible amount of money for a product we cannot even use. Anytime we call we are told "we will leave a message with Andre", no one will put us in contact with a sales/finance manager only the install manager who is impossible to get ahold of. Nothing has been done to compensate us or make this any less of a headache.

Hello, L. Thank you for making us aware of your experience with us. In an effort to resolve this, I will need more information to find your account in our system. Please send a direct message to us or email ****************************************** with your contact information and we will be sure to reach out. - SS

Terrible installation, Terrible customer service, life time warranty/service a joke 6 weeks waiting on a repair still no eta on repair, rude office staff, no call backs from managers Do not recommend to anyone

Hello, Richard. Thank you for making us aware of your experience with us. In an effort to resolve this, I will need more information to find your account in our system. Please send a direct message to us or email ****************************************** with your contact information and we will be sure to reach out. - SS

Kenny and Rose were amazing and did an incredible job. They took their time and made sure everything was perfect. They are a little expensive but well worth it.

******* , we're thrilled to receive your 5-star review! Thank you for allowing us to transform your bath/shower into the space you've always dreamed of. We appreciate your feedback and thanks again for choosing The Bath Authority!

An awesome job was done in less than a day! A great pair of men got the job done well together. Excellent teamwork

******* , we're thrilled to receive your 5-star review! Thank you for allowing us to transform your bath/shower into the space you've always dreamed of. We appreciate your feedback and thanks again for choosing The Bath Authority!

We were told it would be done in one day. I pressed the salesman on this, and he assured us the “crew” enjoys demos, and makes quick work of it. Rather than a “crew,” we had one installer, who knew he wouldn’t finish in one day. It took three. We figured with the ceiling demoed, replacing the old light would be simple, so we asked if that would be something the installers could do, if we supplied the fixture. Salesman agreed, and we had him put that in the contract. Unfortunately, our installer didn’t want to do it, and on day two, we called an electrician to come on emergency basis, so we could move things along, costing us an additional $225. The cost was already almost $13,000. When the electrician saw no green board on the walls, he told us he would stop the whole install. We were shocked, as we had a discussion with our salesman being they use purple board. When we asked our installer, he said he just uses a thicker, better board. Since the contract is not itemized, we don’t know what we paid for. When it came time to put the shower door on, we saw it was wrong. The salesman had assured me it would open the way our old door had. In order to make that happen, the installer had to flip the door and frame upside down. We didn’t know until we could use the shower a day later, how that didn’t work well. Our bath mat and floor get very wet, and the etched words on the glass, which should be upright and at the bottom, are upside down at the top! We were to receive a $50 gift card for getting an estimate. I saw the salesman write it down, but he told us he doesn’t handle that, and we’re pretty sure that has not been taken care of, as we have no card. However, since no one from customer service has ever responded on anything from our many messages we don’t know. My husband and I have both left messages, and while a gentleman did call us, he said someone from customer service would be in touch, to work out a resolution to all of this, but…”crickets.”

Hi ****** *, here at The Bath Authority to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help resolve any concerns. Please send an email to **************************** and include the phone number associated with your account so our team can assist. -AS

I will send the email, but a gentleman, Andre ****** /Senior Operations Manager, did call us after my review on *********** He told us to send pics of the upside down door, and proof of the plumber cost, and he would take a look. We sent the info, 6/23, but he hasn’t responded. He was going to see if the door could be replaced, the plumber cost reimbursed, and look into the $50 gift card we were to receive, simply for getting the estimate on 5/9. I fear with the communication issues we’re experiencing, the lifetime warranty might not be worth the paper it’s written on. I believe our next step is to copy the CEO and customer service manager on all of this.

We were kept updated regarding the ordering and delivery of our materials. The installers arrived in time and did a professional job. The surround looks beautiful.

Hi ******* thank you for sharing your experience with us! We're glad to hear that you are really happy with our products!