Business ProfileforBen's Restaurant

Terrible customer satisfaction after serving raw chicken wings. Not recommended. I cant give a star at all here because I cant believe the way I was treated there this evening. I have been a longtime customer with at least three past disappointments at this eatery. Once was the ****** with discolored tasteless, fatty corned beef served on soggy bread. Another was a chicken dinner special where the chicken tasted off as though it was past *************** by a few days. Yuck! Sometimes the pepper salad has nasty chunks of rotting tomato and yet, I kept going back because I like the Susies Shrimp so much, even when the lettuce leaf used to dress the platter was ***** and wilted a time or two. We have taken grandchildren, family and friends to Bens and even took our whole family after our wedding to enjoy their food. Everyone went away happy at that time. Tonight was much different. We took my sister in law to celebrate her birthday. She and her husband had never been there before. The orders came and I had ordered wings. They came with celery ribs and carrot sticks the thickness of a halved hotdog and hard as rocks. The wings were terribly undercooked. I notified our waitress and she told me that she had the kitchen drop another batch into the fryer. I told her that I could eat the flat ones which were done just enough, but the drum sections were ******, so I let her take them back. several minutes later she came back with the drums I sent back. They had been refried and were dried up. I told her that these were the same ones and she said, No, theyre new ones. Well, the two that I had torn back to show the undoneness were in there and I knew better. I went to the front and asked to see the owner. She refused to come out and speak with me. The waitress said that she would take $2 off of my **** and that the owner refused to do anything more. At last, someone in the restaurant paid for the meal because the owner would not budge. Our **** was over $80.