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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We are senior citizens (79&87)and were in rehab from Covid for 7 months and just got home last month. Neither of us can go to basement. Daniel’s waterproofed the whole basement which I ended up paying around $16,000. But they did not put anything back along the walls. One sump pump is not even plugged in. They came back once when called and hooked up the washer and dryer. I guess our home health aide was happy to get that done that she never mentioned my husband’s shop or the big sink in the kitchen. Just want basement back way it was. Feel like they took advantage of us since we could not get to basement.
Business response
07/01/2022
This customer will be contacted and arrangements made to make sure there is a satisfactory solution and their personal items will be placed back to the best of our ability.Initial Complaint
12/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
May 2021, paid 11,798.00 for repairs and improvements for water seepage in the basement and backing up downspouts. Crew spent 2 days digging up around foundation on 2 sides of house and in the basement. About a month or so later water was come in the basement from the sump, which they installed, and my downspouts were backing up. I called 3 times and have never even rec'd a call from. Just a lady saying my name was on his? list. I would like a resolution and a repair of what ever is needed.Business response
01/01/1900
Business Response /* (1000, 14, 2022/01/24) */ Service given 1/20/2022. Lines flushed and cleared. Consumer Response /* (3000, 16, 2022/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't think the lines were cleared, I was told there are tree roots blocking the pipes and it would be ok for winter, but need attention in the spring. Something about the size of the auger not being big enough to go thru. ************Customer response
01/13/2022
I have been contacted by a representative, yesterday actually, and someone is coming out next week to check things out. I will be in touch with any outcome. thank you.Customer response
01/20/2022
Two men came today and fixed the leaking sump pump, and snaked the downspouts. They said their auger wasnot big enough to go thru the 4 in. pipe, but they felt there were tree roots in the pipes. And in the spring they need to be cleaned out. I will explore how to find out if that is the case and how to correct it. For now I will take that explanation and wait for the rain. Plz keep this open as I don't know if I am done with them.
Thank You,
****** *****Business response
01/24/2022
Service given 1/20/2022. Lines flushed and cleared.Customer response
01/26/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't think the lines were cleared, I was told there are tree roots blocking the pipes and it would be ok for winter, but need attention in the spring. Something about the size of the auger not being big enough to go thru. ****** *****
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.