4 Customer Reviews
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Review from Derek W
1 star08/31/2024
Lannis quoted a project, then switched designs because they mis-ordered supplies.. We were basically told that they could not get the wire for the original design, that would be necessary to complete the project they originally quoted. That the only solution was to add supports across the design so that the lack of strength in the wire would not be an issue. This fix would cost us and additional $1600 Literally the definition of bait and switch. Feeling backed into a corner we agreed to their solution. I then talked with the installers and inquired how long they thought it would take with the design change. They wouldn't send workers back out until I have signed the new invoice with the extra $1600. I sign it electronically; workers show up the next day and finish the project... kinda. We agreed that the gap between fence and ground would be about 1 inch. As you can see in the pictures, the gap around 90% of the fence is closer to 6-12 inches. Large enough for my small dog to weasel his way right under. There were also several rotten (black) boards being used. I noticed this during the install and immediately texted **** with pictures. He acknowledged that those were mistakes, and they would be easy to rectify. He would have them swap out the rotten boards and fix the gaps at the bottom. We still have rotten boards, and to "fix" the gaps at the bottom, they just spread the dirt from the post holes around the bottom of the fence. As it rains their fix just erodes away. What doesn't erode away is the concrete mounds they left in my yard. Also pictured. (see ****** review)I never needed Lannis to go above and beyond. I only needed them to do what they said they would do when we agreed to their quote. The fence we got is nothing like the one we signed up for. I have never heard from **** post install. Also, you'll notice in their pictures they put their little plaque on your fence, so everyone knows who installed it... Not mine. I wonder why?
Lannis Fence Systems Response
09/06/2024
*****,Thank you for being a Lannis Customer. We apologize that your experience with Lannis Fence was not satisfactory and we aim to please all of our customers, You have expressed your disappointment; however, there are several details and inaccuracies that are not included in your account as to how we addressed each situation throughout your installation. Again, Lannis tried to provide you with good service and a quality fence and apologize for not meeting your expectations. I hope others read this review and take into account there are tow sides to every situation.Good luck going forwardReview from Ryan R
1 star03/06/2024
Fence installed 7 years ago, called and asked for a new gate to be installed. Was told no problem and asked me to send pictures. 1 month later no text or call back. Called back, met estimator and said no problem and would call me later that day. That was 3 weeks ago and nothing. Taking time to reach out to them and meet the estimator and then no response. They are a waste of time and not worth the premium cost if you ever need them backLannis Fence Systems Response
03/08/2024
I am sorry for your poor experience with our residential sales person. We take your feedback seriously and will be addressing the situation so as to avoid this from happening to someone else. Please accept my apology for your difficulties and let me know if there is anything I can do for you. Robin, OwnerReview from Donna M
1 star06/17/2022
This was the 5th fence I have had installed at a house and this has been the worst experience I have ever had with a fencing company. At the time of estimate, I was told 6 to 8 weeks, probably sooner for installation. When it was scheduled a few days later, I was told 8 to 10 weeks and the estimator should have not promised a date. The day the fence installation was to start, I was called at 8AM and told that it would be 2 more days before they could begin the installation. On the delayed start date the contractor did not show up at my house until 2:30PM and worked until 9PM. The next day the contractor showed up at 1:30PM. I asked him not to work in the dark where he couldnt see what he was doing and late at night disturbing my neighbors. They worked until 9PM that evening despite my request. They parked in my driveway with their work truck without my permission and drove through the front yard twice. The total installation time was four days to install 280 linear feet of split rail. They never arrived at my house before 12:30PM and worked until ****PM every night. The company was reluctant to give me a credit for the cost of repair for the damage in my front yard. A couple months after installation was completed, the neighbor had a survey completed on their lot. I was surprised to find out that Lannis Fence installed my fence 2-6 into my neighbors property. I paid additional for a survey that they obviously choose not to utilize. It took them a month to move the fence and only did move the fence after I was issued a citation by my HOA. Again, this contractor never showed up before 10am. During the relocation, they left at 3:30pm, said they would return to finish and then never showed back up. They left all their tools and garbage in my yard forcing to clean up the mess. The quality of the materials used is very poor. Many of the boards have a significant amount of knots, are split or have unfinished edges. The $9 gate latches had to be replaced.Review from yvonne i
5 stars05/07/2022
contacted this company for fence estimate, I wanted to take this opportunity to say thanks to the Estimator from Residential sales at Lannis Fence Systems that completed my estimate on yesterday ****************** was very professional, patient, knowledgeable, informative and respectful.
Customer Review Rating
2/5stars
Average of 4 Customer Reviews
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