ComplaintsforPlanet Jackpot Internet Cafe
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Complaint Details
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Initial Complaint
06/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 5/30/22 I came into the internet cafe to gamble and when I cashed out I had $1,120.00 the (woman) employee paid me $1000 and told me to come back after 24 hours to collect the $120.00, so I said ok and I tipped her $40. So I left and came back 6/02/22 to collect the $120.00 but another(male) employee said there was no money on there so I had him call her to see what she done with my money. She acted like she didn't know what happened to my money but I have a good idea what she done with my money, she pocketed it!!!!! I spend a lot of money everytime I come here and I tip good so I don't know why she did this.Business response
07/25/2022
Via BBB Ticket:
This customer has been provided refund amount of 120.00 here is the signed
receipt.
Please resolve the matter
Thank you so much
Manager of Planet of JackpotCustomer response
08/08/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
**** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.