ComplaintsforCMC Properties

• Initial Complaint

  10/21/2024

  Complaint Type:

  Facilities Issues

  Status:

  Answered

  More info

  This Apartment Complex is infested with German cockroaches and the complex is very cheap with treatment that they have gone through multiple companies and even mentioned the products I have bought from ****** is what they have been using and that is concerning being that the product is only 20+ dollars and there is an infestation with the entire complex along with many other property concerns I have that is a health concern as well as many other aspects that are concerns

  Business response

  10/27/2024

  Dear *******
  Thank you for bringing your concerns regarding the roach infestation to our attention. We sincerely apologize for the discomfort and frustration this situation has caused you.

  We understand how distressing it can be to deal with such issues, and we want to assure you that your comfort and satisfaction are our top priorities.
  To address this matter, we have switched Pest Control Companies.  Our team is collaborating with OPC to ensure a thorough treatment and prevent future occurrences.  However, when the apartment is being treated by a Pest Control Company and then residents use their own form of treatment is does cause the treatment to counteract with each other.  The chemicals that the Pest Control companies are using are not something that you can buy in the store.  The chemicals are purchased with a license.  The licensing holds companies accountable for their actions, ensuring they follow legal guidelines and best practices in pest management.  Licensing also helps protect consumers by ensuring that pest control companies operate professionally and use approved methods and products.

  Please feel free to reach out to CMC Properties if you have any further questions or concerns.  

  Thank you again for your understanding. We are committed to resolving this issue promptly and ensuring your satisfaction.
  Best regards,
  Nicole A*****

  Director-Residential Property Management

   

• Initial Complaint

  09/07/2024

  Complaint Type:

  Facilities Issues

  Status:

  Answered

  More info

  The apartment complex refuses to fix the toilet. It does not flush and the tank does not fill. I have reported this issued multiple times and nothing has been done.

  Business response

  09/10/2024

  Hello! Thank you for bringing this to our attention. We believe we have resolved this issue as of 9/9/2024. We have reached out to you to confirm this and await your response. Please feel free to contact the property manager at the office if you have any questions ###-###-####. Thank you!

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told an apartment was available for rent and paid a $200 hold fee only to find out the apartment was not actually available. I am requesting a refund for this fee. 4/30 - submitted request for move-in date of June 7th. Was incorrectly told that yes, there was a 1BR available for this day. Gave debit card over the phone so a $200 deposit could be placed to hold the apartment. 5/1 - Toured model apartment. Was told a lease would be sent to me by the end of the day. Nothing mentioned about the apartment not being available at this time. 5/4 - First copy of lease received virtually, date of lease start read June 15th 5/6 - Called at 9:38am and left a message with the answering service who said I would get a call back within the hour. - Called again at 1:06pm since I never got a call back, no answer - Called again at 1:46pm - Spoke to assistant property manager. I said the dates on the lease were incorrect and needed to be June 1st not June 15th. Was told that that current tenants would not be moved out by then and they would not know what repairs needed to be made. I said that I needed to be moved in by June 7th at the latest due to work constraints. Told to call back June 1st and she would have more information. 5/9 - Received Welcome email with June 15th listed as the date of move-in. I replied that this date still did not work for me and I would not be able to move into the apartment and requested a refund of the $200 hold fee. 5/17 - refund denied due to “not cancelling by 5pm the following business day.” However, I was never made aware of this policy at any point. I did in fact call (3 times) the morning of the very next business day after the lease was received in order to address this situation. Up until I received this first lease, I still believed the apartment to be available June 1st and was still planning on moving here. I have made multiple attempts to contact the property via email and phone for several weeks with no response

  Business response

  06/26/2024

  Hello! Our corporate office is aware of this issue will address the discrepancy with your move in date. Please contact our office at ###-###-#### and ask to speak to Julie regarding your refund.

   

  Thank you 

• Initial Complaint

  05/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lastest issue . Last fall 2023 my pipes busted in shower ********* called out the plumber and they fixed but here is now may 2024 and I’m still waiting on my tiles in shower to be replaced . I have been looking at old dirty nasty tape in the shower and it’s that ********* refused to get it fixed, in fact Courtney told me well the maintenance has other jobs and when they are complete they will replace tiles , the way I see it my issue was never complete and still not complete till this day. In the past I have told *********** that there is black mold growing in the bathroom , the window, willing and inside closet.. no one has ever circled back to follow up.. I been using ammonia to clean but the mold always comes back. Let’s move on to Sunday may 5th at 1130p and the tub started filling up with water out of nowhere. So I called the after hours and maintenance guy came over and he could understand what was going on , so on Monday the 6th , the same maintenance guy showed up to work on tub as he was plunging the ceiling in kitchen fell in and water almost flooded the entire downstairs and water got into basement . Not to mention the light was knocked out and the gas stove went out .. so the rest of the week I’ve have not been able to use my kitchen then the plumbers came and replace the pipes . Friday may 10th ********* sent out a contractor from another property and started to work on ceiling and replace the dryway .. at noon he started packing up and told me that ********* hasn’t provided the drywall that the drywall was on order so contractor told me that they have to wait and will come back Monday I spoke to Courtney and she explained that another maintenances guy was supposed to be able to replace tiles in shower.. I waited all day and he was no show and you know what Courtney told me , “ I don’t k own what happened to tile guy” wow Today 18th and no one from cmc or ********* properties called Why do I deserve this CMC =slum lords No one at cmc

  Business response

  05/20/2024

  Hello *****

  Thank you for your feedback.  CMC Properties is taking your complaint very seriously.  We understand your frustration and want to get this fixed as soon as possible.  We have a vendor that can start on the repairs tomorrow, Tuesday, May 21, 2024.  It will take several days to get everything fixed.  We can also walk your apartment after the repairs have be completed to make sure all of the issues have been taken care of.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I must say I've never had an experience such as this one. probably good that I didn't go thru with accepting a Apartment here after reading the reviews. They got a easy 50.00 app fee from me knowing he had no intentions on renting the apartment to me. ***** B****** property manager at Hyde park gardens seems to be overloaded and cant keep up with workloads or prospective tenants he's working with. We spoke and emailed back and forth about the unit I was interested in the unit ***** showed me. I looked at apartment 5/9 paid 50.00 fee 5/9 signed application 5/10. I Called ***** 5/13 he stated I was approved for the apartment but with a full deposit I understood, I told ***** I'd be there after work to pay the deposit Took of work a little early to meet my mother to pay the deposit only for ***** to tell me they don't hold apartments and it got rented. I was so frustrated I broke out in tears. Communication is always key, ***** could've simply sent an email or call to tell me the apartment is being rented. Instead I got an attitude from ***** when I asked for further clarity as to why I was told I was approved now the APT is not available! I got a total lack of understanding with my frustration and an offer on another unit that he knew was not with in my income. Moving is already a very stressful task why make matters worst by collecting fee money on Apartments you already have rental applications on. This has taken away from somewhere else I could've applied and put the fee towards. 50.00 is not a cheap app fee.

  Business response

  05/16/2024

  Hello! Thank you for reaching out to us. We did have the opporutnity of speaking with the Property Manager and also reviewing your file. It is our policy to accept the 1st approved applicant. Being approved means, paying the required security deposit and also signing the lease agreement.  We do have other units for the exact same price as the one that you were interested in. We do apologize for any miscommunication and are happy to rent to you the other units that are available. Please contact our corproate office if you would like to move forward with your application. Thank you!

  Customer response

  05/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  04/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The manager of the mariemont townhomes property allows her boyfriend/husband to harass the neighbors and threaten the safety of children in the neighborhood. Friday April 26th at approximately 10:15pm he arrived home on his motorcycle, revving the engine as loud as possible up and down the street to notify a neighbor that they slightly blocked his driveway but still managed to pull his motorcycle in the garage and shut the door before the neighbor came out and moved their car. He has on multiple occasions threatened neighbors and has stated he is willing to run over any children in the street if they are in his way. Knowing we are on a residential street two over from a local school. The man is a danger to the neighborhood and wellbeing of the children in the neighborhood and his girlfriend/wife the property manager does what she can to make it go away and not face their actions. This has been ongoing for the better of a year we have lived on the street and from accounts of neighbors at least a year prior. Something must be done before he endangers our children and his partner covers it up by forcing tenants out and by harassing them until they move. At minimum this is a conflict of interest.

  Business response

  05/02/2024

  Thank you for the feedback.  CMC Properties is taking your complaint very seriously.  We understand your concerns and want you, your family, and your neighbors to feel safe in your neighborhood.  We will be addressing the issue and will begin the process of taking action to get this resolved.

  Customer response

  05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  04/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  CMC refuses to repair any damages to my apartment for three years. I have significant documentation of this. Walls *** ceilings leaked with water, windows broken open in the winter, black mold growing in the walls, electrical systems that fries everything I had, *** a virtually unusable bathroom. The staff harassed *** abuses tenants regularly, but always within 24 hours of a maintenance request of complaint. I was forbidden to use my property for approximately 6 months while continuing to be charged. Additionally, Jim C**** has approximately $3000 of my prepaid money *** refuses to return it to me.

  Business response

  06/21/2023

  My name is Mary L***. I am the Regional Manager for CMC Properties/**** **** *******. *** ******* never allowed us access to her apartment. Every time we would attempt to address an issue in her apartment by email, she would deny us access. She always had excuses, even though the date *** times were agreed upon in advance by her. When we developed a leak in the bathroom ceiling below her unit *** the ceiling caved in, she still refused us access.

  Due to the  leak *** ceiling caving in from her shower, The unit could not be rented for 2 months. We served a non-renewal in hope that she would comply.

  That did not occur. She continued to deny us access *** make excuses. Upon her move out, CMC's  corporate office made several attempts to get a forwarding address. She did not respond.

  We mailed her security deposit deposition letter on April 17, 2023 with a check for $2425.00 to her last known address, (her Apt). We have record of the check being cashed on June 05,2023.

  We advised *** ******* to seek legal assistance as we have done everything we could during her stay at **** **** *******.

  Sincerely,

  Mary L***

• Initial Complaint

  10/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have enjoyed living in *** **** ** ****** **** apartments for the past 2 years. It is quiet, clean, safe and the staff have always been helpful. For the past 2 years, my rent has been reasonable at $970 /mo. However, i received an email on 10/13/2022 stating that my rent will increase from $970 to $1,450 per month! This is absolutely insane. It is so farfetched, in fact, that L**** ** **** came out and did a story on the unfairness, unreasonableness and negative impact that this is having on current tenants. Many of us are moving out due to the unrealistic price jump, which is conveniently coming right in the middle of the holiday season. Let me make clear that this is CMC Properties doing. The staff at *** **** ** ****** **** have been great. My issue is with CMC Properties. As a single father of 4 children, I want to thank you for ruining our home and our holiday season this year. Rather than buying presents for my kids, i will now, somehow, have to muster the words to tell them that Christmas will not be happening this year because Dad has to save over $2,000 in the next 2 months to use as a deposit on a new place to live. Seem a little extreme? Yes, i agree. But that is my family's reality this holiday season because of YOUR selfishness and greediness. With all due disrespect, A former happy tenant

  Business response

  10/18/2022

  To: BBB 
  1 E. 4th, Suite 600 Cincinnati, Ohio 45202 
  From: *** **** ** ****** **** 
  CMC Properties **** *** ****** **** *** ***** 
  Re:  ID ********* 
  Responding to the complaint issued from ******* ******** / resident at *** ****. 
  

  This was a COPY of the email sent to all renewal residents indicating the change the company made regarding the rate increase. Since this was sent *** ******** has extended to us his  gratitude for the change and is considering renewing. At this time, we are awaiting his answer. 
  

  CMC Properties value our residents at *** ****. Winter is coming and we are offering a WINTER SPECIAL. We have reconsidered the rate increase you have already received. Renew with us for another year and receive ONLY a $200 rate increase per month. Please consider our offer and reach out to the office if you have any questions. Thank you. 
  

  Sincerely, 
  

  CMC Properties Mary A. *******/Manager 
  *** **** ** ****** **** ###-###-#### www.cmcproperties.com.************************* 
  

  If there is any further information you may need, please let me know. 
  Thank you, 
  

  Mary A. ******* / Manager 
  *** **** ** ****** **** 
  

  
  

  Customer response

  10/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ********
  

• Initial Complaint

  02/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told when I left I was fine. They changed everything after I left and this amount of money came out of no where. No one can tell me why I was charged this. They got mad we moved early cause they literally had bed bugs crawling out of holes in the wall. I threw all my furniture away and all. Then months later they tried to say I owed them but no one can say for what. Maintance did walk thru with me snd one bag of garbage was left he told me to leave it and he would get it. They are rude and don't care what the apartment complex has said or done. They stay in corporate office and don't check anything for themselves.

  Business response

  03/10/2022

  *** ******* moved out of her unit without notice and without paying rent in May 2017.  She did not leave a forwarding address, so the letter detailing her charges (attached) was mailed to her last known address.  We do not have any record of the walk through that *** ******* said occurred with our maintenance staff, but we do have pictures taken during the walk through that our manager did after keys were turned in that show 4 pieces of furniture and other miscellaneous items left in the unit.  Two interior doors were kicked in, a light fixture was broken and the front panel from the microwave was missing.  Carpet that was installed just prior to *** ******* taking occupancy needed to be replaced.  In addition to damages to the unit and outstanding rent and water charges, bed bugs were found and extermination was required.
  
  Our internal collections director attempted to contact *** ******* to discuss charges and set up a payment plan but to no avail.  After exhausting collection efforts internally, *** *******’ file was sent to ******* ******* ******** to pursue further collection.  *** ******* will need to reach out to ******* ******* ******** to attempt to settle her debt.
  

• Initial Complaint

  02/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2/10/2022 water began leaking from the ceiling of my child's bedroom. I called the emergency line to provide notice of the situation. The water was falling onto my sons toys and furniture. I provided my information and ended the call. No one came so I called back and was told that I was a "************" for ending the call before they were ready for it to end because they said they didn't have enough information. My name, phone number and address weren't enough supposedly. After I was called a ************ I hung up. Not surprisingly, someone showed up at my door to check on the leak ~20 minutes later. The super went onto the roof and broke the ice dam which was causing the water back up. I was advised they would be back the next day to check on the water damage and make sure no mold would start growing. My son was not able to sleep in his room. The following day there was a note on my door from the property manager threatening eviction for using "profound language" and instructed me to "cease any and all activity immediately." Despite the note left on my door, no one ever came to check on the condition of the ceiling/drywall after they broke the ice dam. My son has not been able to sleep in his room due to my concern about the sagging ceiling.

  Business response

  03/04/2022

  
  Please see response to the complaint, a screenshot of the on-call we received from our answering service as well as photos of the damages and after are attached as well. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩