ComplaintsforRefrigeration Mechanics, Inc.
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Complaint Details
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Initial Complaint
07/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been calling these guys for over 5 weeks now and they tell me every week they will be out next week. Then something else comes up and they can’t make it. Just flat out horrible communication and service. Just cause I’m a small guy and not a hospital. If your job isn’t big enough they will get to you when they find time! They don’t care about small businesses. Terrible company stay away!!Business response
07/08/2024
We did receive a call from ****** around the first week of June. We had him on the schedule, then received a call from a partner that they did not want a service call. A week later we received a call that yes, they did want a service call. We could not commit a date as we had a couple of scheduled jobs on the board already and then NW Ohio experienced several weeks of 100° temperature.
At that time, we as a service company, went to Walk in Cooler/Walk in Freezer and AC calls taking priority. We are a small company with 5 technicians running calls. At one point Steve, our service manager, mentioned to ****** that he may want to contact another company for this call as we were taking walk in coolers and freezers and AC calls as priority. While ****** had reached out during the heat for an update on his vending unit, we explained the order we were addressing service calls.
Once we were on top of the heat issue we had told ****** we would be there either Tuesday 7/2 or Wednesday 7/3. We thought we had a tech for Tuesday afternoon and then a Walk in Freezer went down. We had to redirect the technician. Again, customers with stocked Walk in units have to take priority. ****** called and used unprofessional language and expressed his dis-satisfaction .
While we try our best to get to everyone, we can only do so much. We spent 3 weeks rescheduling customers that were understanding and appreciated the fact that if they had a stocked walk in down we would have addressed it.
I am sorry ****** feels the way he does. It is not our intent to every have a customer feel neglected.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.