ComplaintsforAbsolute Septic Pumping, LLC

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  march 6,2024 the man told me that my line running from the house to the septic was bad,he was going to send a estimate onwhat is was going to cost. I called lyon electric and they check the line and got voltage.they told me to check the pump tomorrow at 3pm.if it did not work it was the timer. I called the septic people and gave the phone to lyon electric. she told him that she spoke to the owner of lyon electric.she know that it was not the line but timer isbad. i called her twice to get my 125 back they reuse i gave the a check to absolute for $125. they diagnose was wrong.i wnnt my 125 back

  Business response

  03/11/2024

  The Customer called our office because his ********************** was not working and asked if we could come out and diagnosis the problem.  He thought it was the control box or the electrical line.  Our office advised him to call an electrician.  He still wanted someone to check the system.  Our two service techs went out to the house and he started in on them before they barely got out of the truck about how much it was gonna cost.  They immediately knew it was the line coming from the house.  ******** to the system.  Then the customer calls ************* and they come out to give him a quote about the line being replaced.  He calls the office back and says he wants his money back.  I called ************* directly and he said the same client was a tight a** and was giving his guys the ringer also about not paying.  The timer will not work if there is no power.  Our tech drove 45 minutes one way and our minimum service call fee is $125.00.  ************* minimum service fee is also $125.00.  I then spoke with the client again about the cost to due business and he basically said that the service should have cost $50 that was the value he thought he should be charged.  I wish this were the case but to run our diesel truck in gas and payroll barely covers that.  I then went on to explain that I had work done on my refrigerator and just to diagnose the problem cost me $225 for a tech.  I am not sure what world he is living in but its not 2024.  I think he got impatient and started calling around.  **** also told me that his guys were inside the house and the electrical box also has issues inside.  Its not only the timer as he is alluding to, it is clearly an electrical issue. I appreciate him being upset about the cost.  Repairs are expensive.   

  Customer response

  03/12/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  only one person came from absolute and he said that i had to repace my electrical wire. lyon electrical said that treir was volage goint thru the line the problem was the timer
  Regards,
  
  *****************************
  
  
  
  

  Business response

  03/12/2024

  Absolute Septic Pumping, LLC has submitted a response and/or proposal to resolve this complaint. The details are as follows:
  
  Date that proposal was made:
  
  Description of proposed resolution:
  
  Promised completion date:
  
  
  In addition, the business provided the following additional details: Clearly someone is Lying about what the actual problem was.  I called ************* and you can email them as well.  ************************** and ask them 

  how he knows it was the electrical box in the house and called a septic company.  The system is on a timer and he was given a quote on the replacement of the line that my service tech said was bad.  If there is a break in the line the electric will short out to the septic system.  Until he replaces the line the problem will persist.  We provided a service to diagnose the problem and we in good faith deserve compensation for the nearly two hour round trip out there to ********.  
  
  

  
  

  Customer response

  03/14/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  
  Regards,
  
  *****************************
  
  
  
  

  Business response

  03/15/2024

  Absolute Septic Pumping, LLC has submitted a response and/or proposal to resolve this complaint. The details are as follows:
  
  Date that proposal was made:
  
  Description of proposed resolution:
  
  Promised completion date:
  
  
  In addition, the business provided the following additional details:
  
  According to the Company representative I spoke with they suggested to replace the line and the client declined.  

  Customer response

  03/16/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  
  Regards,
  
  *****************************
  
  
  
  

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