32 Customer Reviews
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Review from Kala M
1 star09/04/2024
If I could go back I would... What an atrocious company! I have cycled through about 9 people trying to get onboarded, everyone who works there appears to know literally ONLY the exact things they need to do their EXACT job so if you have any question outside that realm, they cannot help you, they give you a direct phone number but really it's just a voicemail that asks you to leave a message for someone and "he" will get back to you. I receive reminder emails to approve payroll but they include a broken link every time (I was told my request to have this fixed sounded like a "feature enhancement."). I receive notifications and am asked to download reports only to find them blank. I could go on and on but I have better things to do. The only reason I am still with them is because I stupidly signed a three-year contract.Review from Ken H
1 star08/29/2024
Heartland Deducted money from my checking account when I no longer worked for the company that utilized their services. WARNING to all - this is FRAUD.Review from Clay L
1 star08/21/2024
If I could give 0 stars I would. I've been using their payroll for 10 years and every 2 weeks its like pulling teeth to get ahold of someone let alone Chavon Thompson which is supposed to be my rep. I have over 100 emails and messages in to her with no response. Switching companies is a big ordeal. I just wish they would do what I pay for. Never start with themReview from Dana N
1 star05/10/2024
STEER CLEAR OF THIS COMPANY. I have never dealt with such horrific customer service in my life. They tell you they are going to do something, and they do not do it, until you've called about 4 more times, get put through the ringer, get different answers from each person you speak to, and so on. At one point they withdrew additional funds from my business account that were incorrect, and it took me 4 WEEKS, 4 PHONE CALLS, AND 4 EMAILS to FINALLY get an answer on it and get that handled and taken care of, and let me say, this was just one issue, there were several others. I truly, truly hope that this company gets noticed for their lack of customer service, their lack of doing their jobs as a full service payroll company, all of it so that other fellow business owners do NOT make the same MISTAKE going with them. Put it this way, I changed payroll companies at the beginning of the second quarter... that's how poor they are at doing their jobs and how eager I was after months of being given the run around on issue after issue after issue on their end to no longer be associated with them whatsoever.Review from Rob P
1 star05/07/2024
Stay away at all costs!!!!!!! Payroll management is not easy for small businesses. Heartland does not partner with you and they created a tax liability for me due to errant filings. I cannot talk to anyone other than my account rep. I am 20 hours of my own time and $35,000 in costs seeking to get this fixed. There is no support or even interest in helping
Heartland Payroll Solutions, Inc. Response
05/08/2024
Thank you for bringing your concerns to our attention. We are deeply sorry to hear about your experience up to this point. One of our dedicated team members will be reaching out to you shortly to discuss concerns in more detail and work towards a solution. We value your business and appreciate the opportunity to make things right.Review from Sherron H
1 star03/13/2024
This was a good company 4 years ago. I have been with them for 10 years and they have really dropped the ball. I am changing companys. They are the worst payroll company. Don't return calls timely or answer emails. Terrible communication. The biggest thing is not fixing problems or helping walk you thru the issues. You are pretty much on your own. Very disappointing.Heartland Payroll Solutions, Inc. Response
05/01/2024
Thank you for bringing your concerns to our attention. We are deeply sorry to hear about your experience in the last 4 years. One of our dedicated team members will be reaching out to you shortly to discuss concerns in more detail and work towards a solution. We value your business and appreciate the opportunity to make things right.Review from Kayla B
1 star02/12/2024
This place is the absolute worst payroll company I have ever worked with. They are terrible communicators and care nothing for their clients. They have no idea how to manage taxes and completely screwed our business for failure of communication on their end. When I asked them about it all they wanted to do was charge us and wouldn’t help us resolve the problem they caused. This was the Rochester location.Heartland Payroll Solutions, Inc. Response
05/01/2024
Thank you for bringing your concerns to our attention. We are deeply sorry to hear about your experience with our Rochester Location. We understand the importance of effective communication and accurate tax management, and we sincerely apologize for any inconvenience or frustrations our services have caused your business. We take feedback seriously and are actively investigating the issues you've raised to prevent similar occurrences in the future.Review from Shawn B
1 star02/07/2024
This is the absolutely worst company I have ever had to deal with. Stay away from them at all costs. They have to be going under. It takes 10 calls to get to anyone. All of the previous reviews are spot on.Heartland Payroll Solutions, Inc. Response
02/09/2024
Hello *****, we apologize for any inconvenience caused. Our team will be reaching out to you to address your concerns and to find a resolution.Review from J. B.
1 star01/25/2024
This company is going downhill like a torpedo. They messed up my payroll almost every week, you cannot get a live person on the telephone, and they keep switching my account manager. Sales rep is nowhere to be found. It is very disappointing because they came recommended by my CPA, and the salesman assured me they were less corporate and more personable than the big payroll firms. It is a lot of work setting up payroll companies then having to switch, I gave them the opportunity to fix things but I was ignored. Do yourself a favor and stick with the big firms, you will regret getting involved with these people, despite the good upfront sales pitches. Perhaps now that the BBB is involved they will finally reply to me....Heartland Payroll Solutions, Inc. Response
02/09/2024
Hello ****, we apologize for any inconvenience caused. Our team is actively addressing your concerns and will be working diligently to maintain the solutions. Your satisfaction is our priority and we greatly appreciate the opportunity to correct our mistake.Customer Response
02/12/2024
Your customer retention team reached out to me recently. Their communication combined with my new representative seems to have turned things around to getting back to the way you used to be, which makes me happy. Hopefully it stays that way. As you know, you cannot delay paying your employees, it is a very bad thing. This is why I use a payroll services provider and pay for the service, to ensure my employees are always paid on time and their taxes are deducted and filed properly.Review from Nikki G
1 star01/25/2024
They make so may mistakes. 1. Paid staff that left my business a year prior instead of current staff 2. Short paid my staff 3. For 1099's they changed the deadline and "penalized us $250 because they turned in year end tax reports early" 4. Their turn over is so high that you constantly have new reps 5. Their mistakes are extremely costly and take too much of our staff to correct them
Customer Review Rating
1.13/5stars
Average of 32 Customer Reviews
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