Customer ReviewsforDan Buck Chevrolet LLC

We drove over 2 hours to look at a truck. We arrived and looked the the truck asked to test drive and was told "if you buy it". We couldn't test drive it as it was listed on a auction site and the mileage was already recorded. The salesman even called prior to our arrival asking when we would be there to see the truck. He never mentioned not being able to test drive it. The listing does not mention anything about it being on any auction site. He was very deceitful and misleading. Total waste of my time and gas driving there.

Buck Chevrolet takes customer service very serious and works hard everyday to make sure customers receive the best and most professional experience possible while visiting our location. We understand the customer is upset that the vehicle he was interested in had a previous pending deal which makes test driving the vehicle prohibited per request of the purchasing customer. We have contacted this customer to notify them that we are reviewing the experience and actions by Mr. ****** and are notifying the appropriate parties of his actions. Our employee was threatened and assaulted by Mr. ****** and received injury to his hand by Mr. ******'s actions. All of these claims were witnessed by a Canal Fulton City Official and digitally by employees. We will update this file as information becomes more available and reports are filed.

This business needs to be cancelled! My review and the owners response are below.In defense of his accusations.I requested in a voicemail to speak with someone rather than just leaving a bad review. An old school courtesy to resolve an unhappy customer.There was no threat involved.What I asked for was that he might offer an explanation and possibly an invitation to view the vehicle.This was not appreciated and wrongfully twisted.His attention paid to my review, like watching videotapes, recording conversations is a very unhealthy response. MyReview:I arrived Saturday afternoon 7/1/23, one other car in the lot. Asked to see a vehicle, was told we needed an appt, but we could wait with no idea how long. So at least two employees in the building, no one brought keys. Left after 25 minutes. Spoke with Dan B*** today. He claims "appt only" policy is due to COVID-19 and is posted in disclosures on their website (couldn't find it then or now). His customers and employees are very happy with this policy. All the dealerships are doing this; they are "not alone or the first". What a weird and rude situation! I would definitely not recommend. HisResponse:We appreciate the opportunity to discuss your situation and feel bad our explanations and service did not meet your standards. What we do not appreciate is your husband was nicely told we would be out to help him as soon as possible and we were finished with our current guests. He was also told it would be about 30 minutes. These statements come straight from the showroom videos. Our staff was professional and kind. What we also do not appreciate is you calling 4 days later to try and negotiate with the threat of an online review and state "what are you willing to offer me?" to prevent you from leaving a poor review. These statements are also from our recorded phone calls. We hope you find a vehicle that works for you and your family and do not try these unhealthy and wrong tactics with the next dealer you try and buy a car.

We appreciate the customers perspective (****** at ******** ********** ********* * **** and her husband **********). In reality, the entire conversation about her and her husbands experience seem futile because being happy does not seem to be their goal. She never had any experience with us and is simply upset because of her husbands poor explanation of circumstances. Our showroom documentation shows he was treated with respect and professionalism by our staff. Some people in the world just want to be toxic and spread toxic energy everywhere they go and upon everyone they meet. I have explained to the customer the disclosures that describe our policy and procedures and also the fact that it was a holiday weekend with a good portion of our staff on holiday with their families. Below is the point I am referring to on our website. NO EVIDENCE OF SMOKING. GAS SAVER. LOW MILEAGE. LOW MILES. GREAT CONDITION. NEWER TIRES AND BRAKES. VEHICLE HISTORY REPORT AVAILABLE. 170 POINT QUALITY INSPECTION. FULLY DETAILED AND READY FOR DELIVERY. Vehicle history reports will be provided upon request at OUR FACILITY.SCHEDULED AND CONFIRMED APPOINTMENTS ARE RECOMMENDED. PREVIOUS BUCK CHEVROLET RETAIL CUSTOMERS CAN QUALIFY FOR ADDITIONAL SAVINGS. YOUR TIME IS VALUABLE AND WE RESPECT YOUR BUSINESS AND TIME. CALL BEFORE YOU ARRIVE TO SCHEDULE AN APPOINTMENT AND TO CONFIRM THE VEHICLE YOU ARE INTERESTED IN BUYING IS STILL AVAILABLE. CREDIT APPLICATIONS AND DEPOSITS ARE NOT ALLOWED OVER THE PHONE BUT MUST BE DONE IN PERSON WITH A VALID STATE I.D. **** FINANCIAL IS OUR PREFERRED LENDER FOR NEW AND USED VEHICLE PURCHASES. SALE PRICES HAVE SPECIFIC EXPIRATION DATES. PLEASE REVIEW EXPIRATION DATES PRIOR TO SCHEDULING AN APPOINTMENT. We are 100% comfortable with our policies and procedures and is why we are proud of our A+ BBB rating as well as celebrating our 80+ years in business. We are not sure what being cancelled means by the customer so we can't respond to that statement. We ask the customer to stop threatening any business with a bad review by stating "what are you willing to offer me prior to leaving a review". Please find a vehicle that works for you and your family and buy that vehicle. We wish you and your husband all the best.

Brad and the finance manager were the most unprofessional people I've ever worked with in the automotive industry. I will never go back and I will continue to write these reviews warning people. No body deserves to be treated like this.

Update: Apparently management is willing to excuse this behavior. By trying to blame the customer. Wonderful defense strategy. However, i will continue to post these. But as you can see from the other terrible reviews that this isn't the 1st time that this has happened. It's really pathetic that they searched my reviews to try to slam me. Then copied and pasted it below on the reply.. Once again lying. So very sadd.But, sorry darling. Im proud of my sobriety. This is what they are reduced to. I will be sure to report this to the people who really matter. This is what the owner posted. Clearly anyone who buys a car from them , hasn't seen their very unprofessional way they deal with the behavior of their staff. This was my response to the owners comment :Hi **** Sorry you feel this way. Buck Chevrolet did the best they could with communicating with you but suspect you were either intoxicated or under the influence of illegal substances because nothing they said made sense to you during your visit. We feel terrible for the child that you had with you and sincerely hope you find the help you need in cleaning up your life. You are a danger to yourself and others anc need to stop acting this way before you cause damage to yourself or others. Please leave us alone and never communicate with us again or we will sue you for liable and slander. FYl..you need to have a job before you can apply for a loan. Just saying you make money is not enough proof to the banks, Sincerely Your grateful friends that never have to see you again. P..you need to go back to these days!! I work with one of your case workers named ****. She has been a breath of fresh air in my life . l've gone through The loss of my baby at 4 months old, . Several years of addiction . The time that I experiencec homelessness, I was the 4 years sober at that point. Which I never expected to happer to me.. I have been sober now 6 years and if it wasn't for you guys I wouldn't have had any hope. You made me realize there are people