ComplaintsforA Water Solution, Inc.
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Complaint Details
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Initial Complaint
07/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company charged me $925 for only modification of installation for water tank heater while the home warranty should cover all the cost but they told the home warranty they will do extra modifications, They did no thing, They just laying and did very very bad job , They charged me too much expensive while the other two companies asked for only $400 and $475. Bad customer service. Disrespectful. I need my money back because of this kind of bad work. I will need to hire a different plumber to fix their jobBusiness response
07/16/2024
that is our standard pricing for a water heater install. the new water heaters are 2-3 in taller and 2-3 in bigger around. so your water heater needed modifications if we wanted to hook it up correctly. it will also pass inspection once you scheduled that. and its your home warranty that does not cover the mods not us. if you did not have the home warranty it would of been around $3000 to get that water heater installed so they save you a lot of money. you can say we did a bad job but I know we did not since it will pass inspection and we have been in business 25 years and we are ahs top provider in the state of Ohio.
Additional response from business:
also i looked at your pictures and that is a nicely installed water heater im confused what is wrong with itCustomer response
07/16/2024
I am rejecting this response because: they charged me because they said they need to do modificatiuon while they did not do that. so they should not charge me while they already charged my home warranty
Regards,
***** **Business response
07/18/2024
yes we did do the modification or your new water heater would not of been able to be hooked up because the new tank does not match up where the old tank wasCustomer response
07/19/2024
I am rejecting this response because: there is no modification in the new water tank heater, the new on e is same size of old one.
this called installation not modification.
you charged the home warranty for installation fees, then you charged me modification fees while what you did was installation.
Regards,
***** **
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.