ComplaintsforA and J Roofing and Construction, LLC
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Complaint Details
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Initial Complaint
08/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 2/27/24, I received an initial estimate from A & J Roofing to replace my entire roof. This included an attachment on the house which had an active leak and being the main reason for the needed replacement. I informed the sales rep assisting me that this leak needed repaired prior to our VA loan being approved. I received an estimate for $10,500 at that time and was told by the sales rep that a 50% deposit was required prior to the work. I inquired about a Veteran's discount, which was honored. On 3/1/24, I received a new estimate reflecting said discount for $9850. I signed the contract electronically & agreed to a payment plan & to pay for extra wood that may be needed. The rep assured me that my leak would be fixed & I would have a new roof. My husband gave a $5000 check deposit to the owner that evening. On March 4th or 5th the contractors arrived. When I informed one of the workers of where exactly the leak was he simply said ok. Hours went by & I informed another worker & he stated that I needed to talk to the supervisor who was on his way because they didn't have instructions to fix that part of the roof. The supervisor Rob arrived within 10 min. He stated that the workers present weren't trained to fix that section of the roof because it required a different material that only him and the owner worked with. He also stated that he was going to call the owner Anthony to "find out what's going on". Anthony told him that I had refused to get that part of the roof fixed. When Rob related this to me with Anthony still on the phone, I stated that that was untrue. Anthony claims that he spoke to me, which he did not. I told him "he must have me confused with someone else because I didn't refuse anything". Rob then got off the phone & assured me not to worry, that it would be fixed but we had to wait due to a rainy forecast. They came twice & applied a bonding agent but it still leaks. Now they are refusing to fix & falsely accusing me of refusing the repair.Initial Complaint
01/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
A&J replaced the siding, trim, fascia and gutters on my entire house during the Spring/Summer of 2022. Some of the trim has blown off and I need it repaired before additional damage occurs. I contacted ************************* mid-November 2022 and brought the issue to his attention . It's been a month now and no-one has come out to perform the work. I've attempted to contact the business, numerous times, via several phone numbers and there appears to be no working voicemail associated with the numbers.Business response
01/15/2023
We contacted the customer and fixed everything that they wanted and needed fixed. We reached out to ****************** after the fact and he was satisfied and job has been fixed. he said that he takes the complaint back and the issue has been resolved. we made all the efforts to make the customer satisfied and after speaking to ****************** he stated, "issue has been resolved." If in the future there are any other issues, we will go out and fix whatever it is that *** need fix.Customer response
01/17/2023
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
03/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I contacted A & J Roofing and ************************* came to our property on 11/04/2021. We received several estimates and made a choice. We paid a 50% ($12,690.00) via Squareup.com). We heard nothing for two months and then we received an email from a *****************************:Good morning, *******.My name is *********************************** am the business manager at A & Roofing. I wanted to reach out to you and let you know that *************************** is no longer with the company. ******* or myself will be your point of contact, ******* wanted me to ask you if you had picked out a color yet.Thank you & have a great day!******************************* A & J Roofing ************ So after two months they didn't even know what color we ordered when we had been told it was ordered immediately.This exchange took place and it was the last we heard from the company. We no longer trust them and want a full refund of our deposit:**************** (****************)To:******************************* via JobNimbus Details Your last communication was January 7th. I never did hear anything. Are you still in business? You've had my deposit since Mid-November, should I be asking for a refund?Sent from the all new *** app for Android On Fri, Jan 7, 2022 at 11:17 AM, ******************************* <*******************************************> wrote:I apologize for delay and any promises or mishaps that were promised by ***** We just wanted to confirm the order - the order was placed, we just wanted to make sure we had the correct information due to **** no longer being here. We will be contacting you by Tuesday when the materials will be in. *******, the owner will be reaching out to you shortly.Thank you and I apologize again.******************************* We never got a phone call.Business response
03/14/2022
See Attachment.Customer response
03/21/2022
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I request the business either email or text me with photo attachments so that I can verify the materials are the correct color before any work commences.
Regards,
*************************
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.