ComplaintsforHorizon Audio LLC

• Initial Complaint

  03/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had a remote start installed on 1/3/23 As of today, I have been back to Horizon 4 times and the remote start still does not work. I was told it is an issue with my brand of car. ***** **** **** that cannot be fixed They refuse to refund my money, and now I am left with a remote start that I paid $500.00 and does not work

  Business response

  03/14/2023

  This is Aaron *******  I am the owner of Horizon Audio.  This is the first time I've heard of this issue.  Upon looking into the situation, I see that the unit was installed for $449.95 + tax on January 3, 2023. As far as our records show, the vehicle is scheduled for the first time to troubleshoot the remote start tomorrow March 15, 2023. The unit has a lifetime guarantee that covers both the parts and installation.  I'm confident that the issue will be resolved in one visit so long as it comes in for the appointment.

  Customer response

  03/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I have had the remote start reprogrammed 4 times. I was told the remote start that was installed in my vehicle will not work with my 2016 Madza. by Judah

  I will come in tomorrow at 4:30 - if the issue is not fully corrected, I will seek a full refund of your services. This has been a waste of my time, and gas to continually come back in for repairs 
     
  Regards,
  
  ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩