ComplaintsforAllied Healthcare LLC

• Initial Complaint

  02/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I sought services from Dr. **** at Allied Healthcare on October 6,2022. When scheduling an initial appointment with the doctor, Admin staff informed me that it was required to take a $50 deposit to hold against any unpaid bills before even scheduling an appointment. They charged my Visa $50 on 10/7/22 per my credit card records. I completed two appointments with Dr. ****, one in person, and one via telehealth, and was kept waiting for over an hour for both. The doctor was kind, but the office staff were at times quite unprofessional. It is challenging to get someone to answer the phone or return messages in a timely fashion. For these reasons in December 2022 I informed the office I was terminating services and requested a refund for my deposit as my insurance covered the two appointments I had and I paid my $30 co-pay at the point of service. I have received no bills from this office and have reached out four different times since December requesting a refund of my $50 deposit for unpaid bills as I have never been advised of any unpaid bills. The last time I called the office staff did not even bother to call me back to let me know that they will be issuing the refund so to my knowledge they are still holding on to my money with no cause. It is this lack of courtesy and professionalism that led me to decide I no longer wanted to be a patient at this practice. I could not in good faith recommend Allied Health Care at this point, and I am requesting that they give me back the money they charged me just to schedule services there as to my knowledge my account is paid in full and they have no cause to keep my deposit. As a consumer and a professional in the health care industry, I have never had an experience where a client was expected to put down a deposit on medical services before they could even schedule an appointment. This experience has led me to believe that is a practice I will never allow myself to engage in and would recommend against for any other patient.

  Business response

  03/06/2023

  We apologize that you were dissatisfied with you interactions with the office. The feedback is appreciated an allows us to improve.
  

  Most of our patients are long-term so the office does not usually encounter this issue. We have reviewed internal messaging protocols for this type of situation with staff to make such a situation is unlikely to recur.
  
  A refund was processed by the bank the day before this complaint was made. We apologize we did not get back to you to let you know it was issued. Bank records indicate the paper check was cashed on 02/28/23. 
  
  

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