ComplaintsforFox Labs International
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Complaint Details
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Initial Complaint
02/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Two weeks ago I placed an order for pepper spray from Fox Labs which never was delivered. After numerous E-Mails to their support Department and a few replies I was informed that the person I was chatting with denied we talked and couldn't helo me. Please help me so this won't happen to someone else. I'm a Disabled Veteran with limited income and don't deserve to be scammed. Sincerely.Business response
02/09/2022
The customer contacted us regarding an order he stated he placed with us. We were not able to locate an order with his name of email address. Proof of purchase was requested from customer, customer could not provide an order number and his information could not be located in our program with the information he provided. In an email to our shipping manager he stated we should be responsible for our wholesalers . We believe that Mr. ****** ordered from a third party supplier and did not order directly from FOX LABS thus making his complaint invalid as he did not order directly through FOX. We tried to assist Mr. ****** in regards to his order however without any information on what was ordered or an order number nor any matching financial documentation we are unable to validate his request for a new order to be shipped out.
If we are provided with order confirmation or documentation showing he ordered from FOX Labs directly we would be happy to assist in a replacement.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.