ComplaintsforDenny's Door Company

• Initial Complaint

  06/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My father-in-law made a down-payment on a garage door, opener, and installation with Denny's Door Company on 3/9/2023. This was for an installation that was to occur in June of 2023 and a deposit was made for $600 with a balance of $1200+ due at installation. In April of 2023, my father-in-law passed away. I contacted Denny directly to cancel the order, since my mother-in-law couldn't afford it. At that time, Denny stated he ordered the door already for them and didn't want to be stuck with it. I completely understood and asked it we could just buy the door at cost. This would help him and help my mother-in-law. Denny agreed to take off $300 and I would pick up the door. A few days later, I called and asked if they could still install the door and opener but still sell the door at cost. (We would help my mother-in-law pay for it.) He agreed and would reach out with a date. The date came, they showed up to install the door but, did not install an opener because there wasn't one on the order. I called Denny and asked for clarification because the final bill was only $719 vs what I thought ($1800 - $600 down - $300 off for selling the door at cost = $900). Denny told me he thought I didn't want the opener and could add it for another $425 (same price as the original estimate, before he agreed to sell the door at cost.) I tried to explain the math to him and he said he was removing the labor from installing the door (IE $300) if we picked the door up. Of course, you can't charge it if you didn't do it! I tried to reason with him, but he told me the conversation was over and hung up on me. I called back and he hung up on again, even after I said I was trying to understand what he was saying. I called a 3rd time and spoke with **** who stated he cannot believe I even called and asked for a discount and that no one does that. I would like the garage door opener installed for the additional $189 (total of $1500 that we agreed to) or a deduction or $200 from the final bill.

  Business response

  06/30/2023

  Our business was more than gracious to give discounts on the door upon the
  passing of father in law and with understanding of low of funds. However, no
  additional discounts were offered upon request for installation. Of further
  service are requested and able to pay in full. Feel free to call the office or
  stop in to discuss further.

  Customer response

  06/30/2023

  
  Complaint: ********
  
  I am rejecting this response because there was no discount offered at all for the installation, even though the owner specifically stated in my original response that he would sell us the door at cost and didn’t. He charged us full price. 
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dennys Door came twice. First time with the wrong door. They roughed in the wrong door which was an inch too deep. No seal, just a mess. During the installation there were metal tools, screws , ect... set on my yr old, $2200 glas table. That was scratched. They cut on my yr old $6000 floor to install the first (wrong) door. The floor is now uneven and looks awful. The interior trim was cracked when the reapplied it the second time. Pictures show where they tried to use small nails to hide the damage. They cracked the right side of the door around the lock when installing the lock. They also scraped the right side of the door. I got half a door, and about twice as much damage as what I was quoted for this job. Letting this company come in my home a third time isn't an option. You'll see from the previous complaints here, that **** comes back blaming everyone else, and in saying he needs a chance to make things right... I don't owe them three chances at a door. Too much damage has been done to my home. **** ********

  Business response

  06/21/2023

  ******** BBB Rebuttal
  
                 We are sorry to see that a customer has gone out of their way with false claims of the work that we have completed. First off we would like to state, we did in fact have the incorrect sized jamb on the first unit. At that time our installation technician was at no choice to install this first door. At that time this unit was installed completely sealed and caulked on the exterior as we are aware of the supply chain issue’s and the amount of time it would be before the correct unit would arrive. With that being said, a claim of no seal is false. Also during our installation we recommended to change the interior trim as it was cracked and had a large dent from his previous curtains. At that time the customer refused for us to replace the trim. While the customer also made a claim about our Installation technician scratching his table, at that time we offed to go and look over the table while looking over the trim. At that time we could not find a scratch in the customers table and expressed this to them. We requested a picture if the customer could find the alleged damage. Lack of said picture supplied by this customer. Once the New Correct sized custom unit arrived, we scheduled the installation of this unit. After Completion of the installation the issue of the floor was brought to our attention, in which we never touched nor cut in any way. The customer also expressed concern again about his interior trim in which we recommended to replace once again, and again was denied by the customer. In every turn this customer has found or imagined issue’s or wrong doing on our part and we feel to make sure other companies that possibly could be reading this to save time and do not offer services to this customer.

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