ComplaintsforBuckeye Auto Sales, LLC

Used Car Dealers

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
09/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
2011 *** was repoed totally understand I was behind on my payment life happens like that my complaint is after 1 week I have yet to receive the letter I was told I would get outlining the process to retrieve property and or get car back not sure if this is dealership error ie computer glitch **** problem I just need my stuff and would like to retain ownership of the car in question just when called no one seems to know the Information needed
Business response
09/17/2024
Please call our manager ***** to setup time to pickup personal belonging.

Thanks
Customer response
09/17/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22295239

I am rejecting this response because: no response given

Regards,

******* ******
Business response
09/17/2024
Please call our manager ***** at ************ to setup time to get personal belongings back, the letter was mailed via USPS.

Thanks
Initial Complaint
09/03/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
8/3/2024 my mother ****** ***** financed a vehicle through them and it stopped working after 3 days and we have asked them about fixing it and they proceeded to curse her hang up on her won’t do anything to fix the issue and I have texted her about making the payments on the vehicle also have blocked on social media when trying to contact them
Business response
09/10/2024
Consumer themselves can stop into our lot or call and speak to ***** our manager about this issue. Thanks.
Initial Complaint
08/23/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We paid $353 on our truck which left us a payment and a half behind and they still repossessed it the next day.
Business response
08/26/2024
To whom it may concern:
The customers had 2 vehicles with our company. The customers skipped town and moved without updating their address with us and didn't make any payments on either account for 30 days. When they did make a partial payment on one of the accounts we told them specifically that needed to get their accounts current to avoid the possibility of repossession. The customers signed repo agreements when purchasing the vehicles and proof of that will be attached. We had every right to repossess the vehicles and we chose to do so because of their actions.
Thank you for your time
Customer response
08/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

*********************************
Customer response
09/03/2024

************************* <**************************>
Mon, Aug 26, 5:10 PM (8 days ago)
to info

I accidentally accepted the response. I updated the address when I moved up here. I didnt just skip town and take the vehicles with us.
Business response
09/05/2024
Customer was in breach of contract and was repossessed we provided documentation
Customer response
09/05/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22189215

I am rejecting this response because:

Regards,

*********************************
Initial Complaint
11/21/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 11/18/2023 I purchased a 2017 Chevrolet Silverado from Fairfield Trucks. When driving the truck home from the car lot I noticed the check engine light came on and the truck shifted hard. I took the truck to a local mechanic shop. When the mechanic raised the truck up he showed me that there was a crack in the frame of the truck and some of the cab bolts weren’t even connected to the frame. He informed me that there was a lot of undercoating that could be indicating the dealership was trying to hid the crack in the frame.He also said the transmission was going out of the truck and it needed a new computer. I contacted the dealership where I purchased the truck and explained the situation and told them they sold me an unsafe truck. They told me I would have to take it an hour away to a mechanic shop in Chillicothe,OH in order to have everything verified. I explained to him that I have 3 children and I don’t want to drive the truck an hour away with them in the truck with it having a bad frame. They said that was our only option. I even offered pictures of the frame that was taken so they could see the crack but they refused. I asked if we could take it to a closer mechanic shop so we didn’t have to drive it as far, they refused.
Business response
11/21/2023
We want to verify what a 3rd party shop is saying before any decisions are made. Not asking much here. Customer can have vehicle towed to the shop, or dropped off at our Lancaster location and we can get it to our repair facility for inspection. If not, customer bought vehicle “as is” and is responsible for the truck.
Customer response
11/21/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 20900144

I am rejecting this response because:
I contacted the dealer to schedule a time to drop the truck off at the Lancaster location and never received a call back. I’m willing to have the truck inspected but I need this taken care of as soon as possible.

Regards,

******** ********
Business response
11/28/2023
No action required on our part - have discussed with consumer

Thanks
Customer response
12/03/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 20900144

I am rejecting this response because:
I am keeping this case open until the bank is refunded and the contract canceled as agreed on.
Regards,

******** ********
Initial Complaint
10/12/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Repossession after 1 month behind was told I had to pay 8,000 to get back and wasn’t given the option to settle what was behind and other expenses got told I was lying when I said I tried to make a payment and no one answered they only texted me did not call me once and I don’t receive text messages
Business response
10/12/2023
Customer was past due on contract, therefore lender called note and repossessed the vehicle. Customer was mailed options with how to get vehicle back.

Thanks
Initial Complaint
09/11/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Sold a car knowing the frame was rusted out and gas tank is held in by a gas tow strap
Business response
09/11/2023
2010 vehicle sold “AS IS”.
Initial Complaint
08/18/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought a car in May 2023, paid my down-payment and fees and my first payment and came upon a hard time. Tried several times to contact them to set something up until I got straightened up and no one would get back to me. So they came and repoed my car and I still tried getting some answers on how to get my car back. Was told I was sent a certified letter a week later when I was finally able to speak to someone and I never received that letter until they sent it again. Instead of only owing $425 for 2 total missed payments, they want me to pay off the loan to get my car back which is nearly $9,500. They never return calls or emails when I was trying to resolve the issue before they even repoed it.
Business response
08/18/2023
Per our contract, customer was past due on the account. A certified letter was sent indicating on how to get vehicle back. Multiple attempts to collect payment were sent with no response. Please contact Manager at the store if you would like too payoff unit and get back.
Customer response
08/18/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 20490421

I am rejecting this response because:
I Was not contacted multiple times to resolve this. I contacted the business multiple with no response back or unable to speak to someone about this. I also have a case manager at ohiomeansjobs helping with this as well and she contacted them several times and emailed with no response.
Regardss,

******* ********
Business response
08/18/2023
Payment was past due per contract. We take payment over the phone and in person. A Certified Letter has been mailed with options on satisfying your balances.
Thanks
Initial Complaint
02/25/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On October 27, 2022 I purchased a payment on a 2008 Chevrolet Silverado 1500 Extended Cab. Only missed a half payment of 15 days and my truck was repod late night Sunday February 19, 2023 and was originally told to retrieve my truck I had to pay $646.54 to the men who came to repo my truck. My wife had full intentions on paying the remainder of the half balance that was owed when she got off work that Monday morning but the men that came to repo my truck said I either had to pay the $646.54 right then and there or they were taking it. That same Monday morning I called Instant Auto Sales and asked for info about getting my truck back and was then told I had to make a payment of $8,000 to get it back and I would recieve a certified letter in the mail within 21 days. I still havent received such letter and the car lot is refusing to tell me how I can at least go and retrieve my personal belongings
Business response
03/01/2023
To whom it may concern:
The customer, ******* ******, in no way is being honest about the situation. This was customer's 2nd time being out for repossession on this vehicle since he had it. Anytime a vehicle is repossessed they are told right then and there to get any belongings out they want and when they call in they are told they can get anything out of it they didn't already. Mr.****** was gonna be given the option of paying to get the vehicle back for the past due amount until he verbally cussed and threatened physical harm to our staff at that point we made the decision to declare the full balance due on the loan. He kept calling in and threatening us to the point where if he had called anymore we was gonna report it to the police but he stopped after we told him we would do so. He was sent a certified letter explaining to him the process. A copy will be attached. We did nothing wrong in this situation and the customer's complaint is a fabrication of the actual events.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforBuckeye Auto Sales, LLC

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Business response

Business response

Customer response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary