Business ProfileforFifth Third Bank
Additional business information
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
On March 9, 2020 the Consumer Financial Protection Bureau (CFPB) filed a suit alleging Fifth Third took unauthorized actions, specifically: opening deposit accounts in consumers’ names; transferring funds from consumers’ existing accounts to new, improperly opened accounts; issuing credit cards; enrolling consumers in online-banking services; and opening lines of credit on consumers’ accounts. The actions are alleged to be a result of a "cross-sell" strategy to increase the total number of products and services the business provides to existing customers.
The suit seeks to permanently enjoin the business from the actions listed in the suit, as well as rectify any issues with affected consumers and pay a civil financial penalty.
At-a-glance
Customer Complaints
1,726 complaints closed in last 3 years
572 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Fifth Third Bank in Cincinnati, OH offers personal and business banking and investment services with branch offices in 10 states as well as mortgage and other loan servicing nationwide.
In May 2022 Fifth Third Bank acquired Dividend Finance of San Francisco, CA, a consumer finance business. BBB/Cincinnati processes complaints concerning Dividend.
Business Details
This is a multi-location business.
- Headquarters
- Fifth Third Center 38 Fountain Square Plaza, Cincinnati, OH 45263-0001
- BBB File Opened:
- 1/1/1928
- Years in Business:
- 101
- Business Started:
- 1/1/1923
- Business Incorporated:
- 8/3/1994
- Accredited Since:
- 1/1/1928
- Type of Entity:
- Corporation
- Alternate Business Name
- Dividend Finance
- Fifth Third Mortgage
- Fifth Third Leasing Company
- Related Businesses
- Business Management
- Ms. Lee Ferris, Retail Risk Manager
- Mr. Timothy Elsbrock, Regional President
- Mr. Lars Anderson, Executive Vice President
- Mr. Mike Michael, Regional President
- Mr. Tim Spence, Chairperson/CEO
- Nicholas Akins, Director
- Jamie Leonard, COO
- Bryan Preston, CFO
- Brennen Willingham, Treasurer
- Additional Contact Information
Fax Numbers
- (513) 744-8208Primary Fax
Phone Numbers
- (859) 331-7077Other Phone
- (859) 371-1666Other Phone
Email Addresses
- Primary
Website Addresses
- (513) 744-8208
Customer Complaints
1,726 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
532 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Tiffany C
1 star11/13/2024
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