12 Customer Reviews
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Review from pamela S
1 star03/05/2024
I purchased a mystery bag from a Des Moines local represntative named Theresa from a post on her PureRomance page on ********. Finally cost was $69. and some change. She had asked what size lingerie I wore and if i had a partner. My reply was thatI was a biggirl over 300lbs and I was aself pleasurer .I was told it would be sent that week.Well she went on a retreat withPure Romance to Costa Rica and my package wasnt sent until the morning after dhe returned home, 12 days after order. When i received the bag , there was a roll of tie up tape, which would be impossible and ridiculous for me to use alone. plus another large product I will never use.When letting her know i was displeased she made no effort to rectify it in any way. I asked abouta return policy and was told all sales were final. i never received any kind of receipt or order number from her. So am at a loss as to what to do.Lastly because she no longer wanted to deal withthe situation had blocked me from her ******** and ********* accounts. So here I sit with a bag of products from ur company that cost me that I will never use. As far as Im concerned she is very unprofessional and treats her customers like a burden. No wonder she got that trip if this is how she acts to disgruntled customers. All sales are final..Click..See yaReview from Son P
1 star01/17/2024
Dont purchase I purchased some spray mist. I had an allergic reaction of some sort to something in the spray. When I tried to use this spray I couldnt stop coughing and became short of breath. I reached out to customer service about this. The customer service rep was very uncaring and unkind. She responded back to me through email saying there was nothing they could do its against policy. I still have not received a credit or refund. I was so hurt by this experience. Please save your money buy something organic and safe and from a company that cares about their customers.Review from Bobby N
1 star11/13/2023
I purchased items 9 days ago and I haven't received a tracking number. I paid for express shipping, I have contacted customer service twice to figure out what the hold up is and I was told I would be contacted in 48 business hours. They didn't mention when those business hours were or provide a phone number to reach out. I ******* a customer service number, and their call tree is down and it just redirects you to the site. I am displeased that they duck and dodge their customers this why, I do not think this is an acceptable practice for a business. If express shipping cannot be honored, then it shouldn't be offered.
Pure Romance Response
11/15/2023
Hi ****** Thank you for your review. Please forgive me that the information was not provided to you in a timely manner. I see that Jessie is working on your ticket and will get the express shipping looked further into this for you along with your tracking number. If you need any further assistance please feel free to let us know.Review from Becca R
1 star10/11/2023
Very awful customer service and communication with the Rep. We were charged shipping for products and told by the rep the day of the party that it would be mailed out in 2 days. It’s been over a month with 0 communication from the rep and no products. I contacted customer service and they keep giving me a run around and honestly are quite rude. I recently received an email from a different customer service rep and was addressed as a different name, so I’m not sure how that was even mixed up. I will never ever host a party by Pure Romance again. At this point, I don’t even want the products.Pure Romance Response
10/12/2023
Hi ****** I appreciate your review, and I apologize for any inconvenience caused by the news you received. I can see that we addressed your concerns at the Corporate Office, with the assistance of our representative, Krysta. In addition, we promptly dispatched the missing items you mentioned. If there are any additional ways we can enhance our customer service, please don't hesitate to inform us. Your feedback is valuable to us.Review from Angela W
1 star09/07/2023
I wouldn’t recommend them. I was shocked at the customer service from Meghan M****. She was out of stock and I was charged $10 shipping without my knowledge. ******************Pure Romance Response
09/08/2023
Dear ******,I hope you're having a good morning. I wanted to say thanks for your review. I'm sorry if we didn't explain this properly at the party. I just wanted to clarify that we charge for shipping and handling on every order, whether or not the Consultant has the product in stock. I understand it might have been unexpected when you saw it on your receipt that night. If you have any more questions or need help, you can contact our customer service team at ******************************************* They'll be happy to assist you.Review from Peggy G
1 star09/01/2023
I went to a pure romance party and ordered 3 things fragrance wise and I look at the invoice they charged me for shipping 10 dollars and I am not having ANYTHING shipped!!! I didnt get a break down on the price or anything until I recieved the invoice. I will NEVER buy from this scam again!!!!!Pure Romance Response
09/05/2023
Hi ****** Please forgive us that this was not explained to you by the Consultant when placing the party. All orders have a shipping charge on them whether the Consultant has the product in stock or not at your party. Our Consultants also have to pay shipping charges when they place an order with the Corporate Office. If you need any further assistance please feel free to contact me directly.Review from Deb M
1 star08/25/2023
I ordered the ********* *********** Received and it was defective. I have bought lubricant as well I didn't open the lubricant. The toy did not work. The shaft buttons did not work at all, so no spinning, no thrusting, nothing. My advice is do not waste your money. $198. Paid through ****** so I can file a complaint. Think I will just get a real man. 99 % of the time that works :-). Won't buy again. Too much money for a big disappointment.Pure Romance Response
08/29/2023
Hi **** Thank you for your review. Please forgive me I do not see where you contacted the Corporate Office to see if there was anything further we could assist you with. If you like please reach out to me at ************* as I would be more than happy to further into this for you as we stand behind all of our products. I do hope to hear from you soon!Review from Myzzel a
1 star04/14/2023
The company is a scam. I bought a product in dec 4 2022, they took my money. The product doesnt worth the price, and in April 14th 2023, i got a second charge. I have been trying to reach their company but they refuse to give my money back. It is weird that they still have my card details if I did not create an account. It is already a scam to sell overpriced useless products, and another scam to get charged the second time.Pure Romance Response
04/15/2023
Hi ******,Thank you for your review. Please forgive us that your account was charged. With this said we had an issue with our credit card processor in ****** and the money was not captured until April 13th. I see that you have been in contact with us and we are looking further into your ticket. As soon as we have an update for you we will make sure to follow up with you directly. Please know that we will do everything we can to get your challenged resolved for you. If you need any further assistance please contact me directly.Review from Lacey A
1 star08/01/2022
I ordered perfume at a trade show without knowing that the perfume would not be there. It was Mothers Day and I found out that it would take a couple weeks to get it in. I messaged the consultant and she told me I would not get it until July because it was on back order. When July can and went I asked about the perfume again and was told it would be October. I just want my money back but this is not a business that cares about repeat customers so they said I will have to wait until the perfume is available regardless of how long that is. Is this even legal? My advice to anyone thinking about purchasing from pure romance is DONT. It is not worth the time, stress, and money to deal with them and their ****!Pure Romance Response
08/02/2022
Hi *****,Thank you for your review. Please forgive us as your item is currently on backorder with the manufacture. With that said the item is non refundable due to the fact that your order has been placed and is currently waiting for the item to come back into stock. If you need any further assistance in the future please feel free to let us know.Review from Viv F
1 star03/29/2022
The butterfly effect was purchased for me as a gift at my bachelorette party. It worked great for about three months and I have been having issues with it every since. Sometimes it won’t cut on at all after being fully charged. Other times it literally takes me 20 minutes to cut it on. Then when I am done it takes another 15 minutes to cut it off. I literally have to plug it in to charge to cut it off each time. That’s ridiculous. The remote to has not worked for awhile. It is so difficult to get ahold of someone in customer service at pure romance. I have tried 3 times to do so with no response. I don’t know that I will purchase anything from them again. Well maybe the lubricants but definitely not the toys. It’s sad because when the thing works properly, it’s great.Pure Romance Response
03/30/2022
Hi ****Thank you for your review. At Pure Romance we have a 60 day defective policy with all items that are purchased. Please forgive me but I do not see where you contacted us to look further into this for you. We would be more than happy to assist you please call us at ************* or you can email us at pureromance.com and submit a portal ticket to better assist you. We do hope to hear from you soon!
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