12 Customer Reviews
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Review from Tiffany W
1 star09/19/2024
I was a customer of this company with good standing for the last 10 years at least. The last time I was there, the "manager" was standing in for store 1232 (due to shortage of employees) back in May 2024 and entered my bank account information wrong. None of the money was taken out on time (I do not check my accounts often because I knew what was in there) so my credit took a huge hit for their mistake. I went in on my own in July 2024 and was told the loan was "re-presented" due to their mistake but they did not clear anything on my credit! Then I paid it off early to be done with this and NONE of the money went towards my principle. To pay it off, I paid more than I actually took out on the loan which meant they never "re-presented" anything they just got my account information so they could get paid. None of this was my fault in the first place, and their company did absolutely NOTHING to resolve this. No accountability!! Worst experience ever. I wish I could leave 0 starsReview from Samuel M
1 star08/01/2024
I keep getting calls from them. They call from ************. I called back and gave them my name, asking why they were calling. The person then asked for last 4 of my social or my date of birth. Seems like a total scam. I told them to stop calling but they will not stop. I'm not aware of having any business with this company. I think it's a scam.Review from Arial C
1 star09/06/2023
I usually have no problem with this company. Today I was misled by the online department. I was advised if I paid off my loan with a debit card today, I can get a new loan the same day. This is not true for my state. I paid off my loan and now I have to wait for the cool off period to be over before I can get another one.
Check N Go Response
10/09/2023
*****, were sorry to hear about your recent experience with us. It's important that our customers are more than satisfied with our services. Your feedback is greatly appreciated, and we will use it to better our process and services.Review from Kendall W
1 star07/26/2023
This company will deny you credit with out validation of information on the application, Ive try to send them all of the documents they need to validate the information,,,,they wont accept any of the documents Ive sent themCheck N Go Response
10/09/2023
Thank you for taking the time to share this feedback. We're sorry to hear of your less than satisfactory experience. If you'd like to discuss your concerns further, please visit ********************************************.Review from Maria A
1 star07/02/2023
I never had any issues when I borrowed from them. I just wanted to report that, like other reviewers, I also received a notice from a place called Vanguard stating that I owe Check N Go money on a loan. First of all, the last time I borrowed from them was years ago. I believe it was in 2012 or 2013. After the last time I paid them off, I switched to a different company. I know for a fact that I would not have been able to borrow from the other company if I had not paid Check N Go as that is the first thing the agent at the other company told me so this is definitely a scam. I know that they are not the scammers but Check N Go should do a better job of protecting customer information so that the scammers can't get their hands on it.Check N Go Response
10/09/2023
Thank you for sharing this information; we're sorry to hear of your experience. Check 'n Go takes our customers' information security seriously, but we cannot control external scam attempts. If you'd like to discuss your concerns further, please visit ********************************. Thank youReview from Cheri H
1 star05/19/2022
I have a past due amount for **** and I can't re-loan, it's been almost a gone by! My bank said that they have took the money out of my account last Friday, I have children and myself to take care of, school, work, and inflation, high gas prices! I NEED THE MONEY! THIS IS NOT FAIR!!!Check N Go Response
05/20/2022
Were sorry to hear about your recent experience with us. It's important that our customers are more than satisfied with our services. Your feedback is greatly appreciated, and we will use it to better our process and services.Review from Zip 4
1 star05/07/2022
Don't be sent to a debt collector as they don't even write to you just call you with threats. Each threat gets worse. 1st-file fraud, 2nd-house forfeiture, 3rd-they will send someone to my house to arrest me. Then they set the monthly payments so high their infeasible. Refused my payment of $195 on the first, and was told because it was 2 days late it was not workable "you will have to do better than that" my loan was taken out years ago and everytime I look they keep changing the dateCheck N Go Response
05/17/2022
Thank you for taking the time to share your review with us. We'd like to opportunity to investigate this matter further. Please visit ****************/contact or call ************ and one of our associates will be happy to help you.Review from Brittainy W.
1 star05/07/2022
The store representative (**** ******* FL) FOLLOWED ME OUTSIDE TO MY CAR after i left the store very upset. I had tried cashing my check at ******* already where they made me sign my check. Check and Go Rep told me it was against company policy to take a check already signed. So i said “okay its not your fault, just let me get my stuff so i can go” after that I went to leave the establishment and yelled “the F word” while leaving. To which the employee followed me outside making threats. “I DARE YOU TO COME BACK INSIDE AND YOU WILL HAVE BIGGER PROBLEMS THAN NOT BEING ABLE TO CASH YOUR CHECK!!!” Who follows an upset customer outside further instigating the issue. I was just going to get in my car and leave and here is an employee ON THE CLOCK making threats at me. Check and Go has done nothing to resolve the issue. Hope that girl doesnt get hurt being unprofessional in her job. Shame on Check N Go.Check N Go Response
05/17/2022
Thank you for taking the time to share your review with us. We'd like to chance to investigate this further. Please visit www.checkngo.com/contact or call ************ and one of our friendly associates will be happy to assist you.Review from Rachel S
1 star04/29/2022
I extended a loan on the last day of payment . Then I decided I wanted to cancel to the loan . Which was done very easily. I still had one payment left to make so when I got on line I called the number , which was collections . Collections said they didnt have it and couldnt take a payment for me They transferred me to customer service who was of no help and said they couldnt take a payment for me either and said I needed to contact collections. I sat on the phone for an hour try to make a payment and no one would take the payment because the claim it wasnt in their department or the couldnt find the amount or the loan. So after sitting on the phone my only answer was to email customer service.Check N Go Response
05/17/2022
Thank you for taking the time to provide us with your feedback. Were always looking for ways to make improvements to our policies and procedures in order to provide the best customer experience possible. We value our customers and want to make every visit a great one.Review from Sarah R.
1 star04/01/2022
The Southgate location took advantage of us and made us pay back our loan 6 days later, which is illegal! They set the due date on a week we don't even get paid, which is also illegal. We brought this to their attention and they blamed us for not paying attention to the date.... it's one thing to make a mistake. It's another to blame the customer. They were extremely rude when I called and asked them to fix their mistake. There are better options out there now don't get screwed by this shady company. The laugh is they have a 5 star rating on their website... the reviews were probably done by employees!Check N Go Response
04/05/2022
Were sorry to hear about your recent experience with us. It's important that our customers are more than satisfied with our services. Your feedback is greatly appreciated, and we will use it to better our process and services.
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