ComplaintsforBest Chimney Care
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Complaint Details
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Initial Complaint
12/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We were referred to Best Chimney by a realtor in order to make some tuck pointing repairs on a chimney. While they were out we also had them look at suck pointing two rock retaining walls as well as our brick front stairs. We had the work done on May 2nd and were called to pay the total of $4200, which we did. When I checked all the work, and saw that our stairs had not been properly done, I contacted Ron to have them completed. Ron's people came out again to fix the issues on 5/20 but failed to fix the steps. When I reached out Ron told me "It probably wasn’t done because this is the contract Justin was working off of. I can have him touch up that area." - and that he would come back out and fix the steps. On June 15th I contacted Ron again to ask of he had simply given up on me and he said "If you can forward the color schemes to me, I’ll do the job.". I forwarded him the colors for the mortar. A month later I let Ron know I would look for other contractors and start a claim.Initial Complaint
08/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ron L*** visited our home to give an estimate on a chimney repair. We had used his company in the past and trusted his work and his estimate for the job. We accepted his bid and on 4/22/2022 paid $1,450 to Charlene L*** for half the job. He said it would take time to get the equipment for the job. I started calling weekly in July for updates and could not get ahold of anyone. It is now late August and we can’t contact the company via phone, text, or email and fear we have been scammed.Initial Complaint
05/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Best Chimney and Roof Care (https://indianapolischimneyservice.com) to repair the chimney on my rental property located at **** ********** ****** in ************* ** in July of 2018. They made the repairs and I paid them, but I am now having issues with the chimney leaking and causing damage to my property. My attempts to reach the company by using the phone number and contact form on the company website have been in vain. According to my contract with this company, the work comes with a 5 year workmanship warranty and the products they used have warranties as well, but they have not responded to my messages on the contact form and the phone number does not allow one to leave voicemail messages. On the company website it states the company is an accredited BBB Business, but this is not the type of service I would expect from such a business.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.