ComplaintsforFairway Capital Recovery

• Initial Complaint

  10/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a bill from this company in the mail and I replied to the bill with a typed letter stating i needed proof as in payments, charges, eob from insurance and proof they are legally hired to pursue debt and to cease and desist all contact until they provide proof to which they did not. The letter was sent on Oct 6th and on Oct 22 they called my phone about this debt after they did not send proof. They are not to contact me until they can prove the debt

  Business response

  10/28/2024

  Fairway Capital Recovery did not receive a letter from this consumer.  First notice was mailed out on 9/4/24 to consumer home address.  Calls were made to the number on file from our client *** ***** ******** ********.  At that time we verbally spoke with the consumer and she asked for document to be mailed to home address on 10/21/24.  The itemized statement was mailed out to the consumer on 10/25/24.

• Initial Complaint

  08/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I do not have any existing accounts or contracts with this company. I demand this be removed from my credit report it is effecting my credit. No alleged debt has been verified or so much as acknowledged.

  Business response

  08/29/2024

  Thank you for the information.  Fairway Capital Recovery LLC mailed out a first notice to *** ********** *** ****** ******* ** on 10/24/23 after the account was placed in collections by ******* ******* * ****** ****** on 10/23/24.  We then verbally spoke with *** ******* on 10/25/24 concerning the amount owed.  Calls have continued to be placed for collection efforts.  For further assistance, she can contact our team at ###-###-####.

   

   

• Initial Complaint

  07/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had some testing done with *** ******* ***** on 11/6/2023. An elective test that I did not authorize was completed without informing that it may require prior authorization from my insurance, or that it was in fact elective. Either of which would have been a reason for me to decline or postpone said test in order to contact my insurance before proceeding. I contacted *** ******* ***** about it, explaining what happened and disputed the portion of the bill that was charged in error. The lady in their billing department said that it was now resolved, and they had decided to "write it off" since I was charged in error, giving me the impression that this matter was now resolved on their end, as well as mine. Then, shortly thereafter, I receive a collection notice for $845 from Fairway Capital Recovery on behalf of *** ******* *****. I immediately requested validation of the debt as I already knew the matter was resolved, or so I thought. A. The debt was to be removed from the bill, per the billing department at *** ******* *****, as I did not give *** ******* ***** permission to move forward with elective tests that my insurance would not cover. B. The document Fairway Capital Recovery sent to me to validate a debt I was not even supposed to be billed, is dated May 3, 2024, six months AFTER the erroneous charge occurred.

  Business response

  07/26/2024

  Fairway Capital Recovery forwarded the information in this complaint to *** ***** ******** ******** to review.   They have agreed to close the account and remove from collections. No information has been forwarded to any credit bureaus.  

  Customer response

  07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  05/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Fairway Capital Recovery LLC continues to call and harass me multiple times a day regarding a “debt” to a company I have never been to. They refuse to show me proof that they have any knowledge that I’ve been to said company, and demand I pay them without even sending me any information to my email or via mail! The representative stated they “didn’t do that.”

  Business response

  05/10/2024

  Fairway Capital Recovery has spoken with the above consumer multiple times concerning the debt in question.  The consumer had setup payments in August 2023 however the payments declined.  We have been in touch verbally to resolve the issue when the consumer requested a copy of the documents for this debt and wanted them mailed to home address.  When asked to validate the home address to send them to as we were informed we had the wrong address, the consumer hung up.  Fairway Capital Recovery will always provide validation of the debt whenever requested by a consumer.  Please see attached, and the consumer can contact ###-###-#### for further assistance.

• Initial Complaint

  03/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Im not Liable for this debt with ******* ********** ***** *****. I don't have a contract with the collection agency (Fairway Capital Recovery). They did not provide me with original contract as i requested.

  Business response

  03/25/2024

  Thank you for the information.  Fairway Capital Recovery LLC works for our client ******* ********** ***** ***** and we do not own the debt.  The debt is still owned by GCWW.  The account was placed in collections on 12/14/23, and a partial payment has been made towards the balance on 2/20/24 from *** ****.  Once the balance is paid in full the amount will show paid on the credit report.  *** **** can contact our collections team for further assistance at ###-###-####.  

• Initial Complaint

  02/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a notice from Fairway Capital about a collection from *** and submitted information in November 2023 proving the amount in dispute was already dropped and dismissed by a different collection agency over a year ago. Fairway responded back in email showing information from *** as if that was proof of judgment. I responded back with more information to Fairway to back my own case and never heard back. This was in November 2023. I just received a notification on February 24,2023 that I now have a past due / derogatory on my credit report. I emailed Fairway and received a response that stating that the first email that showed the response from *** should have told me that I did not win dispute. It does not make sense to me that a claim dismissed by one collection agency can then be taken up by another collection agency. A consumer has no recourse and it is an unfair way to do business. Just because a business states a consumer owes an amount does not necessarily prove it. I provided several documents backing my claim of payments made and that it is simply students running a fraternity with records.

  Business response

  02/28/2024

  Thank you for the information.  The consumer was provided the documentation from our client *** ******** on 11/6/2023 validating the debt owed consisting of a signed contract and itemized statement.  *** ******** is a completely different entity, and completely different bill from ***.  *** ******** is also completely different from the Local Chapter and is not involved in billing by the local chapter.  Per ***, they did close the account on ***, but that is not *** ******** and what is being referred to in the ******* email attachment from ***.  The claim was not dismissed by ******* collections, it was cancelled and pulled by ***.  The consumer can contact our collections team at ###-###-#### for further assistance.

  Customer response

  02/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  As per the letter I have attached I was billed twice. *** needs to adjust this billing. I realize that ******* does the billing. A business, *** cannot just bill twice and then say that a person owes that amount.  It is college students handling the billing and it was fine incorrectly, which is why letter is provided on this attachment. 
  Regards,
  
  **** ******

  
  

  Business response

  02/28/2024

  Fairway has responded to the complaint in the previous submission.  *** ******** is a separate organization from *** and Local Chapter.  Documents were provided.  Collections can be contacted at ###-###-####.

  Customer response

  03/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The responses from Fairway and *** just keep going around and around. I see there are many many better business bureau complaints for the same exact reason. I do not owe this.. I was double billed. I have confirmation from letter sent as well as case dropped from collection agency one year ago. It is shady business practices. 
  
  Regards,
  
  **** ******
  

  Business response

  03/05/2024

  Fairway has responded to the complaint in the previous submission.  *** ******** is a separate organization from *** and Local Chapter.  Documents were provided.  Collections can be contacted at ###-###-####.

  Customer response

  03/11/2024

  Better Business Bureau:

  Fairway is the collection agency that has accepted the answer from *** and provided the mark on my credit. All companies keep passing the buck. No this is not acceptable. Fairway needs to get rid of the mark in my credit. They did not consider my response only ***. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** ******
  

• Initial Complaint

  01/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Hello, I am writing to bring to your attention a concerning matter regarding Fairway Capital and their inaccurate reporting to credit bureaus, which has adversely affected my credit history. As a consumer, I am deeply troubled by the unjust practices that have led to this situation. Upon reviewing my credit report, I discovered that Fairway Capital has reported invalid information to the credit bureau, resulting in an inaccurate reflection of my creditworthiness. This erroneous reporting not only tarnishes my credit profile but also violates the laws governing fair credit reporting practices. In an attempt to rectify this issue, I contacted Fairway Capital to request validation of the debt they reported. However, I was met with uncooperative responses and was provided with no satisfactory information to substantiate the purported debt. Despite my efforts to resolve the matter directly, Fairway Capital has failed to address the concerns raised and continues to inaccurately report the debt to credit bureaus. I am reaching out to the Better Business Bureau in the hope that your esteemed organization can facilitate a resolution to this matter. I kindly request your assistance in compelling Fairway Capital to remove the invalid reporting from the credit bureau reports and to adhere to the laws and regulations governing fair credit reporting practices. It is my belief that by intervening in this dispute, the Better Business Bureau can help uphold consumer rights and ensure fair and accurate reporting practices within the credit industry. I am hopeful that your intervention will lead to a swift and satisfactory resolution of this issue. Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this dispute. Sincerely, ******** ******

  Business response

  01/30/2024

  Thank you for the information concerning the above consumer.  Consumer was placed in collections on 1/27/23.  Account was disputed, and validation documents and pictures were sent to the consumer.  Account started to report to the cbr on 3/28/23.  Consumer paid balance on 4/12/2023.  After payment was received, we reported to cbr balance paid in full.  The account is being reported correctly per guidelines as a paid in full balance.  

  Customer response

  02/01/2024

  Matter has been resolved. Thank you 

• Initial Complaint

  12/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable to for this debt with ******* ********** ***** *****. I do not have a contract with the collection agency FAIRWAY CAPITAL RECOVERY and they did not provide me with the original contract as I requested.

  Business response

  01/02/2024

  Thank you for the information provided.  The account was valid from ******* ********** ***** ***** and placed in collections in January 2023, June 2023 and September 2023.  The accounts reported to the credit bureau for the amount of $1661.88.  Payment was made and received from **** and reported to Fairway Capital Recovery on 12/4/2023 in full.  The accounts were updated with the credit bureau and reporting correctly as paid accounts.

  Customer response

  01/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Please provide me with a sign contract with Fairway Capital Recovery.

  
  Regards,
  
  ******* ******
  

  Business response

  01/10/2024

  Fairway Capital completed their updates to the credit bureau. Consumer can contact our collections department for further assistance ###-###-####.

  Customer response

  01/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  11/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable and should not be held liable in any form with this debt with Northwest Woods. I do not have a contract with FAIRWAY CAPITAL RECOVE they did not provide me with original contract as I have requested from them.

  Business response

  11/27/2023

  The account for Northwest Woods was placed in collections in 2/16/2021.  We have made phone contact on several occasions with ***** ***** concerning this debt and they have been aware of this debt.  No request has ever been made to supply documents - so they are attached here.  They were made aware in April 2021 that the account would report to the credit bureau.  Our collections department can be reached at ************ for further assistance.

   

• Initial Complaint

  07/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with ******* ********** ***** *****, I do not have a contract with fairway capital recovery. They did not provide me with the original contract.

  Business response

  07/17/2023

  We have advised our response previously.  Our contact number is ###-###-####.

  Customer response

  07/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and this is direct response update regarding calling the company for further notice for assistance. My complaint still hasn't been resolve due to their lack of their customer service agency's not providing me any detail on what to do to solve the solution. Further action may be taken needed. on your end, due to the lack of respect they aren't providing for me to help resolve my complaint.
  
  Regards,
  
  ***** *********
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩