ComplaintsforEverlast Concrete and Blacktop, Inc
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Complaint Details
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Initial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
(Please note: contact info. on your site for Everlast Concrete differs from that on their estimate, which is: 1108 Imprint Ln., Cinci. 45240, ###-###-####, office@johnhallconstruction.com) Allysa H***, listed as Office Manager on the estimate, inspected my concrete steps which were separating from my porch. She stated they'd need to be replaced. 5/12/23 estimate was to "Form up 3 steps...pour 4000PSI concrete within forms." Total $1,400. I accepted. Work was done on 6/29/23 by her stated brother-in-law. She inspected the job that day. I asked why the stairs weren't "poured within forms". Her answer: "When I made the estimate, I didn't know for sure exactly what needed to be done. It was up to my brother-in-law when he saw the job." and, "He lifted them up, poured concrete to prop them up, then set them back down." Sounded crazy to me, but I know nothing about concrete. (I wish I'd been there to watch them actually do the job, but I hadn't been told what day they'd be coming.) Then, "Don't worry, we have a one-year guarantee" (which isn't stated on the estimate). I objected to being charged full price because it wasn't a replacement. So she took off the $450 she was going to charge for filling a large crack in a concrete slab in my back yard and a couple of minor ones along the floor/wall of my garage. She wanted immediate payment by cash or check, since "we don't take credit cards". Against my better judgment, I paid in full by check. The repair cracked within a week at the same depth as the original. (Was told yesterday by *** ******* ****** of ****** Construction that Everlast only did a skim coat.) All attempts to contact/elicit a reply from Everlast have failed, including calls to Marc H*** personally at ###-###-####. The one time he answered, on 8/17, he said he'd come over the weekend but didn't show. Mailboxes are always full at that number and the one listed on the estimate. An email to address on the estimate went unanswered.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.