Customer ReviewsforRestorAid Disaster Restoration

Restoraid Remodeling and Restoration/A Servaid Company Pros Friendly stable group of workers Willing to take project on after first contractor quit abruptly after demo work done. (Bryant H*****) The project manager is approachable and willing to work through problems. Cons Small company who also does emergency services work. This is fine but at times it disrupted the work being done for my project. The emergency services take precedence. The project did not get done when insurance’s finish date was set. (October 31 2023). Housing and storage coverage were lost. The project manager did comp for some of these costs but only because I asked. The project was essentially done so I could move in by the end of February 2024. However, the only way this time line was achieved was because I hired someone in January on the side to come most days and help finish the work. The project manager comped $2000 for this- a small amount of this workers cost. communication issues-Workers would complain that texts, calls, and emails would not always come thru in a timely way. There was an incident on a Friday where my front door got broken (by a subcontractor). I called the company emergency call line because my house was not able to be locked. Despite a few calls the issue did not get addressed until Monday morning. Some of the workers were messy. I had subcontractors complaining about the environment maintained by this crew. Drywall pricing. The project manager wanted to charge me $8-9 per SF to drywall areas that previously had plaster. This added thousands of dollars to the project. He said he came up with his pricing by charging me 75% of the plaster cost. I did not think this sounded right so I paid 2 drywall companies to give me an estimate of the work. Based on these estimates a new price point was negotiated with the project manager- $4.57 per SF. I think of all the people who might have just accepted his charges. ***** *******