ComplaintsforBlue Ash Dental Group

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 8/15/2023, I went to a scheduled appointment. I waited in the waiting room for 45 minutes and watched three other people who came after me, get taken care of. After 45 minutes, I left because obviously they had no intention on providing care. I was incredibly offended and tired of this type of treatment. It was not the first time. I cancelled both my future appointments and my daughters. Then on 12/26/2023, I get a reminder text message of my daughter's appointment. I call, leave a voicemail message AGAIN requesting the appointment to be cancelled. I get a text message confirmation that voicemail was received. I respond to the text message to again send the message, this appointment should be cancelled. Then on the scheduled appointment date, I get a call from the dental office asking where my daughter is. AGAIN, I said I cancelled this appointment on three separate occasion. Now I get a bill in the mail that I am being charged a $75 fee for an appointment I cancelled 3 times. And they're charging another $50 fee for making me wait 45 minutes and refusing to provide service on a scheduled appointment.

  Customer response

  01/31/2024

  I received a call from their office manager this morning and she agreed to waive the fee.
  
   
  
  If the complaint could please be updated that a resolution was reached.
  
   
  
  Thank you for helping me to be heard.

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