Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Paolo has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Paolo

      null Cincinnati, OH 45220-2109

      BBB Accredited Business
    • Paolo

      PO Box 20129 Cincinnati, OH 45220

      BBB Accredited Business

    Customer ReviewsforPaolo

    Jewelry Advisory Service
    Multi Location Business
    View Business profile
    View Business profileBBB accredited business

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Before you can leave a review on bbb.org,

    you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    11 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Brian D

      5 stars

      08/08/2024

      Highly recommend this place! Very professional and great service with attention to every detail! I have had several custom pieces made and they always exceed expectations! I will definitely be a lifetime customer!
    • Review from Alex M

      5 stars

      12/12/2023

      The Paolo Date Night Experience is the best way to get jewelry you can imagine. He works with you one on one to design and create exactly what you want the way you want it and has many great pieces on display for inspiration. The wine and celebratory dinner afterwards is the icing on top.

      Paolo Response

      01/01/2024

      **** for your kind review, it's always a pleasure designing with you and ******, we are very proud to be your private jeweler and most of all your friend. Happiest new year we will see you soon.
    • Review from Christine N

      5 stars

      08/06/2023

      I am very pleased with Paolo's work and elegant store atmosphere. He was able to create a beautiful necklace for me from an heirloom brooch. My jewelry was cleaned and appraised and rings correctly sized. Now my jewelry is in constant rotation instead of being stored in a box. I will definitely return.

      Paolo Response

      08/09/2023

      Good morning *********, thank you for your kind words. It was a pleasure designing with you, as well as helping you refresh your beautiful jewelry. We look forward to being your personal jeweler as well as your next visit.
    • Review from Paul P

      5 stars

      06/05/2023

      Awesome working with Paolo! Very creative and a great friendly guy! Couldn't be happier with the rings I bought and the entire experience

      Paolo Response

      06/07/2023

      Thank you, ****, it was fun designing beautiful jewelry with you and *****, we are looking forward to your next visit as well as being your Personal Jeweler!
    • Review from Jillian K

      5 stars

      05/03/2023

      Paolo and his team are patient and maintain open lines of communication. Their work is also beautiful. Highly recommend for custom pieces and repairs.

      Paolo Response

      06/07/2023

      Good morning *******, thank you for your kind words, its always a pleasure to see you and freshen up your beautiful jewelry we always look forward to your visit, and appreciate your continued support, we are so happy to be your personal jeweler.
    • Review from Kit R

      5 stars

      04/18/2023

      Another fabulous evening with Paolo! I was greeted with a glass of wine and had my wedding set cleaned to like new. Then, he showed me his gorgeous 2023 collection. So many beautiful pieces. After a lovely visit, I left a happy girl with a sleek amethyst necklace. Every visit with Paolo is an experience!! We’ll be back soon!!

      Paolo Response

      04/19/2023

      Good morning ***, thank you once again for a very pleasant visit. It was so nice to see you and share our beautiful 2023 Paolo Jewelry Collection. We look forward to your upcoming family weddings, it is a pleasure to be your Family Jeweler.
    • Review from Greg & Patti H

      5 stars

      08/26/2022

      ?? Elegant & Stunning Jewelry expertly tailored to our specific interests! Exceptional Personal Service with a ******* ******** community feel! Friendly and Exclusive Attention to serving only us during our appointment visits! –– ***** and I could not be more pleased with Paolo and his staff in creating our STUNNING wedding bands (including a stellar update to ******s engagement ring). They fit us PERFECTLY in every regard ... physically on our hands, our personalities, our wishes for what could be custom created! We just LOVE the rings plus the prompt, personal care that Paolo brought to this entire experience. You simply won't find this caliber of product and service at any traditional jewelry store. HIGHLY RECOMMEND for your wedding or any jewelry need!! **** * ***** ??

      Paolo Response

      08/27/2022

      **** and *****, thank you so much for your kind words, support and choosing Paolo as your personal jeweler. It was a pleasure of designing your wedding bands, updating ****** engagement ring well as meeting again today to pick out wedding jewelry, you truly are special, and we love you in every way.
    • Review from Ryan D

      5 stars

      07/15/2022

      Our experience with Paolo was incredible! Our youngest daughter, ***** is 15 years old and we wanted to create a custom necklace to commemorate her Rite of Passage into womanhood. We knew that Paolos team was the perfect choice to create this beautiful piece. I am a designer / architect by trade and had a very unique design prepared that reflected ***** Identity, beauty and personality. There is deep meaning and symbolism behind the composition. Also, jewelry that was given to us from her grandparents was integrated into the piece. At the first meeting with Paolo, he listened to our thoughts and reviewed my sketches. He was immediately excited about what we were trying to create. He did voice some concerns about how the necklace would sit/ hang and how each diamond would be set. His team put together a digital model of the design along with some sketches for our initial review in a very timely manner. Once received, it become evident that the design wasnt quite in line with my vision so I proposed some changes and provided some new sketches for Paolo to review. They respectfully received my requests and were very willing to revise the design. Within a few days he sent back the new model which beautifully represented what we were trying to achieve. The details and craftsmanship of the necklace were phenomenal. I am thankful we chose ***** AGAIN and highly recommend his services for all your jewelry needs. Thanks Paolo! - ************

      Paolo Response

      07/17/2022

      Good evening ****, thank you for your very kind words and your continuing support, it is always a pleasure to design with you and **** for your lovely family. Your creative genius is amazing in the architectural field as well as now the jewelry field, we look forward to collaborating with you again in the near future as well as continuing to be your personal/family Jeweler. We are so delighted that **** is happy with the beautiful necklace that we created for her, designed by you, it has been an honor! Thank you!!
    • Review from Lloyd S.

      5 stars

      05/27/2022

      This Spring I found two silver rings I forgot were in my drawer. I wanted to wear them again but they no longer fit. I remembered Paolo on Ludlow in **********, and that I had always meant to go in.I took my rings to them and they resized them, polished them, and restored the antiquing. They were beautiful. I took them home but over a week I realized my swelling fingers made them too tight.Paolo had me bring them back and they resized them again at no extra charge. They fit properly now and they were finished again to look like new. I highly recommend their work. I could not be happier.

      Paolo Response

      06/01/2022

      Good morning *****, thank you for your kind words as well as your business, it was a pleasure restoring your cool mens rings back to their ***************, please let us know if we can do anything else to assist as your Private Jeweler. ******************************
    • Review from Kelly H

      5 stars

      05/05/2022

      Back in November 2021 my husband surprised me with an auction item for a Date Night package from Paolo, A Modern Jeweler, that included a $500 credit toward an item or a service, a yellow canary diamond necklace, and a $100 gift card to Prime Steakhouse downtown!! Our Date Night was so much fun!! We arrived to Paolos shop a few hours before our dinner reservation time and he walked us around the whole store and showed us every piece of jewelry that he had in stock, which was pretty cool! Then we sat and looked through different pieces of jewelry I brought to see what could either be reimagined or created into a brand new/unique piece! We ultimately decided to have a gem stone that my father-in-law gave me set into a ring! I was a little skeptical of how this was going to be done because the stone is such a unique shape but Paolo assured me that his fabricator is the best!We picked up my ring today and let me tell you what, Paolo was NOT lying!! My new ring is GORGEOUS! The basket is completely hand made by his fabricator and we had it soldered onto a ring that I found at the store from Paolos estate ring collection. I literally couldnt be happier about it and will absolutely be using Paolo again for our future jewelry purchases!!! Thank you, Paolo, for taking such a special gift to me and turning it into something even more special that Ill be able to pass along to our daughter in the future.

      Paolo Response

      05/10/2022

      Hi *****, thank you for your kind words, were very happy that youre enjoying your beautiful rare ametrine ring, it was a pleasure designing with you both, as well as having our Master Jeweler ******* create such a beautiful ring by hand using recycled metal & a beautiful estate gold ringwe look forward to being your personal jeweler, thanks again!

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.