6 Customer Reviews
Review from Unfortunate V
1 star01/20/2024
We haven’t had working water for over a week . Sewage backing up in all our sinks . Then when we called the health department , and they got in trouble they sent an unlicensed person over who cut our pipe dumped ***** all over the ground and left as punishment for reporting them. I have pictures, videos and messages.Review from Tonya W
1 star08/11/2023
Moved in on May 28th 2023 . Julys water bill was 47.00 . Now August water bill is 395.00 and I was told to deal with it. That they want adjust our bill. That's crazy there is no way our water bill is that high.Review from Jodi K
1 star08/04/2023
I have live in ********** ******* MHC in ********** ******* for 9 years and never had managers do shady practices like River Valley LLC does. They started managing this park in 2019 and they charge residents $50 dollar infraction all the time and **** tell them what their infraction is on the notice they give you. And they are never in the office to ask them or ever answer the phone, h*** i even tried emailing and still cant get anyone to respond. I use to be a property manager and i know the practice they are doing is illegal. I have filed a small claim with the courts to try to prevent this from happening again. I would not recommend renting anything from any of the river valley llc mobile home community.Review from Lucy H
1 star07/17/2023
I have lived here since December 2022 and still they will not pay anyone to repair items on mobile homes here at the park.Review from Renye F
1 star11/26/2022
Absolutely horrible and they refuse to fix anything I currently have no water nobody does and we have no emergency contact number for service my advice is run fast in the opposite direction of this company all they care about is money they don't care about tenants or repairs and they are going to be reported again to the city housing authority and every news outlet I cam find someone really needs to step up and do better I have never been late on my rent but I can't get anything fixedReview from Lora K
1 star09/09/2022
I reached out to this Company by the phone numbers provided publicly 1-************ and ****. It is an automated answering machine only for you to leave a message. Not one person returned my call. I finally looked up online the companys info and hit some names and started using the dial my name option. I made contact with a handful of people only to get bad customer service. If the owner or President new how bad the customer service is would they even care? As a customer we have no rights or respect all we have they want us our money. I hope that everyone thats reads this chooses not to do business with this company. There has to be another company that would appreciate the opportunity to have your business and would be thankful to you. Dont give them a chance RiverValley is cold, heartless, disrespectful, and unappreciative.
The Corporate office in Cincinnati Ohio is worthless.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.