ComplaintsforBusam Nissan

• Initial Complaint

  03/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Monday 2/12/24, Corey G**** and I spoke about a **** *** **** that was for sale at Busam Nissan. I requested the repair order from the service department for any work performed to the car, but he could not provide it. When I arrived, Corey (sales rep) and Mitch (sales manager) told me all of the fluids were topped off including the coolant. I asked for clarity on coolant if a flush was done and they said yes. One of the biggest issue I found was all of the brakes were at 1-2 mm. Mitch asked if I would split the cost with the dealership and pay an extra $400 and I said no, but agreed to about $210 more IF the car was getting new pads and rotors. All parties knew that I had a 2000 mile trip home. Because I had 6.5 hours to my first stop and the dealer took 5 hours for brakes, I got in the car and left right away. I immediately noticed that the brakes were making a loud squeak. Once I arrived in NJ on 2/14/24 and parked the vehicle, I noticed a large puddle of coolant under the car. I still had 1300 miles until home so I brought the *** to a repair shop. They looked over the entire car and quoted $7600 worth of work was needed. I was concerned with the coolant and the brakes. I requested repair orders again on 2/14/24 but did not receive them until 2/15/24. The service records stated that the coolant was “topped off and no leak found” and that the brake pads were replaced along with rotors being machined which was not disclosed to me. I expected new rotors which is why I agreed to the extra cost of the car. The repairs for these 2 items cost 2137.06 in parts and 1273.80 in labor. I asked for reimbursement for the work they stated they completed and was charged for. They are refusing and stating the vehicle is AS-IS. I requested the docs that I signed stating such on 2/22/24 from both Corey and the finance manager. Currently I have only received a copy of the Retail Purchase Agreement, and no other supporting documents that were signed in the finance office.

  Business response

  03/11/2024

  We apologize for our delayed response as this customer submitted the same complaint to other entities at the same time.  We attached the as-is forms the customer signed and he was told the vehicle was subject to his inspections. We did not discourage the customer from inspecting the vehicle prior to making his purchase.  The amount of fluid under the vehicle in the picture the customer provided is evident to our team the vehicle was not in that condition when the customer made the purchase. Yes we do top off any fluids during our inspections especially if a customer is purchasing said vehicle. It is also common practice to resurface the rotors versus replacing them. The typical rotor can last through several brake pads if properly maintained. But we understand from reading the customers complaint that he paid $210 more in order to receive new brakes and rotors. 

  
  The inspection the customer had performed after purchasing the vehicle and driving it 700 miles identifies normal items one could expect as routine maintenance when purchasing an $8,000 luxury car. It mentions the customer complains about noisy brakes and a solution of just installing all new brakes and pads but mentions zero safety or maintenance items with the system. Regardless in order to settle the issue we have offered the customer to refund the $210 he paid additional for the vehicle to have brakes replaced. At this point the customer is seeking to make this same complaint over any Avenue available. So we understand this to mean the customer will not be satisfied by the resolution we are trying to offer. Asking for thousands of dollars in refunds is not acceptable. 

  Customer response

  03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that if they are still willing to refund the $210 I paid for the brakes, I will mark this complaint as satisfactory as well as remove all negative reviews I have posted online. Through the **** Attorney General's Office, they offered to reimburse the brakes, but I requested half the cost of the repairs I had completed. They did not agree to half and then rescinded their offer of the $210. If they honor that original offer, I will accept it and push no further on these issues.
  
  Regards,
  
  ******** *********
  

  Business response

  03/20/2024

  We will honor the offer of refunding the customer $210. If the customer can reach out to me, I will arrange to send the refund. My email is *****************. Please update or remove any reviews and we will ensure not to respond to any and will not disparage the customer as well. Thank you for assisting us on this matter. 

  Customer response

  03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *********
  

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car up to trade it in they asked for my key and brought the key back broken and not trying to fix it

  Business response

  01/12/2024

  We are aware of this issue. The customer came in to inquire about purchasing a vehicle and trading in their ******. Our team was not able to work out a deal and we never ended up appraising the trade in. We gave the customer back their keys and they left the dealership. The next day the customer returned stating the key got stuck in the ignition. We explained that we never put the keys in the ignition and one of our team members even helped the customer remove the stuck key.
  The key was not damaged in our possession as the customer would have stated as much before leaving the dealership. 

   

• Initial Complaint

  01/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business is going against the fair lending act. I went to purchase a vehicle for my daughter who does not have a drivers license in the state of **** you do not need a drivers license to buy a car. Somehow the same dealership just sold us a car four months ago with no drivers license. We went back yesterday and they refused to sell us one because we didn’t have a drivers license. We left and went to ****** in ********* **** ***** and they sold us a car without a problem a brand new **** ****** ******, so I would like to report that this dealership is breaking the law and discriminating against customers.

  Business response

  01/09/2024

  We apologize that we were not able to sell you a car. Please know that is not our goal as selling cars is what keeps us in business. I was pleased to hear this wasn’t your first vehicle purchased with us. 
  We have recently modified our sales policies and procedures to ensure our staff correctly convey why we were unable to sell you a vehicle. You are correct that you do NOT need a drivers license to purchase a vehicle in the state of Ohio. The same cannot be said for obtaining an auto loan. There are banks that do not require a drivers license and we are limited to using those banks. 
  Again we apologize for your experience and we appreciate that you made us aware of it. We will continue to modify our sales policies to make sure we can better serve you in the future. And we are happy you stayed in the Nissan family. 

  Business response

  01/11/2024

  I apologize about the confusion. My point is even though the state of **** does not require a license to purchase an automobile, if the customer would like to finance the vehicle and obtain a loan, we are limited to the rules and regulations provided by the banks. For instance, if a customer came in to purchase a vehicle and was paying cash, they would not need a drivers license. But if that customer came in and wanted to obtain financing for that vehicle, the majority of the banks do require the customer to have a drivers license. This customer came in looking to purchase a vehicle and obtain financing. So we were subject to the rules provided by the lenders. 

• Initial Complaint

  07/07/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchase a vehicle from this company, and I am wanting resolution of another vehicle, due to having paid $3500.00 of the $6000.00 purchase cost, as well as three payments of $250 already. The dealership fraudulently led me to believe I had a warranty, but then the warranty went away when the financing changed but I was not informed. Also, instead of getting me the memorandum title in the appropriate and legal time, they gave me a dealership plate and allowed me to drive on it for the last three months. The vehicle now is not running as of two weeks ago, the dealership towed it back to the dealership but has refused to communicate with me in regards to the vehicle. Springfield Township police Officer Kidd had assisted me when the vehicle died in traffic, and he called the dealership on speakerphone about the dealer plates. Officer Kidd informed me that this was illegal and the dealership should have never given them to me and instead provided temp tags until the title was available. Officer Kidd spoke to the manager at Busam named Chico, who immediately deflected the situation saying he was a new manager, and was currently dealing with many vehicles at the moment that had not been properly serviced yet sold off the lot and he would do what he could. I heard the man as he was on speakerphone on Officer Kidd's cellphone. My vehicle has been at the dealership for two weeks now. I am unable to work, I had pre paid$250 in daycamp fees for daycare for my child and now am unable to take him or be reimbursed, as well as my child is special needs and I am unable to get him his medications, take him to therapy, or provide for my child by going to work. I have left countless messages for the dealership and they have not returned. I went there personally when I was able, and the only thing I was told was that No, they would not give me a loaner vehicle so that I could still be mobile, and Chico refused to see me to my face saying he was going into a corporate meeting.

• Initial Complaint

  03/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Credit Acceptance referred me to Busam Nissan and they sold me a new **** ****** 2/3/23 and I traded in my **** ******! They told me I was approved through ******* *** and I signed the paperwork and drove the car to the shelter I live in! Found out I was not approved with incorrect paperwork and with my only income being SSI, they added additional income that was not mine! I returned the car and got my down payment returned, but my trade in was already sold! So, I had no car! They promised to pay off my trade in car, but it took weeks, longer then they said it would, and I stayed in touch with ****** ********** who my trade in was financed through and I was in good standing with them since the loan started in 1/2020! But, since the loan took too long to be paid off, *** reported to Credit Bureaus I was 30 days late on regular payments and my credit score dropped 40 points! Needing an apartment and a reliable car, I am still at the shelter and close to be back on the street! They have been disrespectful to a Veteran, a Senior and do not care I am close to be on the street soon and with my score going down, I doubt I can buy another car! They need to get this credit issue fixed!

  Business response

  03/14/2023

  The customer needs to contact *** about the loan. We did not report the customer late on the loan. If the lender needs a statement or verification from the dealership we are willing to assist. Thank you 

  Customer response

  03/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******* ******
  

  Customer response

  03/15/2023

  They keep lying and misrepresenting the story! They paid my trade in late and CAC said ai was late on a payment and my credit score went down 40 points! They sold my trade in not legally! I need to talk please! ###-###-####

  Business response

  03/24/2023

  Busam has attempted on multiple occasions to resolve this situation. Unfortunately the customer returned the vehicle and demanded we cancel the contract. We obliged but a few days later you changed your mind again and wished to make a purchase again. After numerous calls, texts, and nasty reviews, Busam is advising *** ****** to purchase a vehicle elsewhere. 

  Customer response

  03/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. They owe me money for buying a car elsewhere and because of all their mess ups I had to pay a $1000 downpayment and they owe me$500! And selling my trade in not legal! I am submitting information to various lawyers to confirm the non legal trade in and will see what actions a Pro  ono attorney will advise action needs to be taken!
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  11/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  DO NOT ever take your car to Busam Nissan on East Kemper Rd to have work done on your car. They are the most shady auto shop I have ever had to deal with. My Nissan had a new transmission put into his car and we got the warranty for it all from Busam Nissan. Well, more than five months ago his car started to slowly have things go wrong like it would take a few try’s to turn it on or at a red light it would take a second to get going, until it just stopped working all together. We thankfully were able to drive it to Firestone and we had them run all the tests on it to see what was wrong with it. Well they came back with it’s the transmission, it’s a bad transmission. Well okay no worries we have the warranty for it, right? At this point the car can’t even run anymore for chance of it completely blowing the transmission, so we had to pay to have the car towed to the body shop where the transmission was put it. The car set there for two months, two months of back-and-forth with this auto shop the work was done at, cause everyone wanted to drag their feet and had no time, just to find out the car needed to be taken in to a Nissan dealership for them to run a program on it because when you put a new transmission in a Nissan car, it has to be taken into a Nissan dealership to have something ran on it, or the transmission will mess up, which is what we are thinking just happened here. The car goes to Nissan and the Auto man takes it in and does the paperwork. Five weeks go by we haven’t heard anything. Not one single word even though we were calling the auto shop almost every other day. We finally just asked what Nissan dealership is it at, we will just call up there. We called up there and they had no clue what car we were talking about. They eventually found the car on their lot and come to find out the auto guy that took our car in and did the paperwork no longer works there and did the paperwork wrong. So the car has just been sitt

• Initial Complaint

  09/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This company has allowed me to get a car loan from a bank that’s not legit

• Initial Complaint

  03/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a **** ****** ****** and had to get a new transmission in December of 2021. Busam Nissan had to do some work on the transmission before the new one was put in. The new transmission broke at the end of January beginning of February. The transmission is under warranty. I took the vehicle back to my transmission shop who in turn had to take it to Busam Nissan. My vehicle has been sitting at Busam Nissan for over 3 weeks and they continue to give me and my husband the run around. The transmission was a lemon and I can't get Nissan to get the new transmission to my repair guy. They have been lying to my husband saying they only had it for a week, but my repair guy has a receipt where he dropped it off over 3 weeks ago. I really need to get this handled and get my car back. I should not have to replace a transmission after owning my vehicle for a couple years and I definitely shouldn't have to replace it a second time within a month.

  Business response

  04/06/2022

  I am very sorry to hear about these transmission issues with the ****** ******. It was very nice that you brought the vehicle to us for the repair. Unfortunately, there are certain policies and procedures we must follow from Nissan. You would have to call Nissan to get them to send the transmission to your mechanic. As far as I know the only way we can complete any type of warranty work is work we do in our repair shop. We have all the required tools, lifts, diagnostic equipment required from the manufacturer. I agree that this is a major inconvenience when the new transmission failed. When it comes to major work such as a transmission, we require a certain expertise level technician complete the repair. And of course good employees such as technicians are few and far between. Our store is the only nissan store in the area with 2 full level master nissan technicians. Even with 2 master techs, the work keeps piling up and we have to wait for nissan to send the transmission to us before we can complete the repair. We monitored the status of the shipping and accelerated the repair as best we could. We hope this resolves the issue once and for all and that you visit us again in the future. Thank you 

• Initial Complaint

  01/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My wife and I own a 2015 Nissan Altima that has issues with the hood latch failing, causing the front Hood to poop-up while driving. This occurred with my car, causing damaged to both side fenders. I received a recall letter from Nissan, stating the vary problem that happened to my vehicle. Nissan fixed the recall for the Hood Latched, but they are giving me the run around on the the damage caused by the Hood pooping up while I was driving. They gave me a case number, but the car has been waiting for 2 weeks as of 1/20/2022 for warranty approval. The case rep. will not return my calls and he continues to transfer my call to the body shop, knowing they can't proceed without corporate approval. The Altima is our only family vehicle. My wife and I have been renting a vehicle just to get to work, without any assistance from Nissan. We need help resolving this issue, because we can't afford to continue to rent cars.

  Business response

  02/01/2022

  We are aware of this 2015 Nissan Altima in our shop. The warranty process is specific and we need prior approval before we start any body work or painting. I believe the case number and such were not inspected or approved at our facility. This vehicle came to Busam Nissan from another dealership. We did not complete the warranty repair of the hood and cannot attach our work to that claim. We suggest reaching out to Nissan directly to check the status of the claim and to see if there is any rental car coverage available with the claim. 
  we will ensure the vehicle is repaired in a timely manner as soon as we have authorization for the repair. We appreciate your patience during the process. Thank you. 

  Customer response

  04/11/2022

  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****

  BBB spoke with consumer on 4-11-2022 and consumer indicated that the issue was resolved to his satisfaction.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩